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Enjoyed our two they stay at this hotel. We were meeting with family in the area and it was easy to meet up with them there. Our only complain about the room would be a noisy air conditioner. We were able to enjoy the pool area for a couple hours just relaxing by the pool. Everything was very clean. Probably be nice to have a little bit more shaded areas. The buffet was very convenient and the staff for service were very very nice. Would definitely return in the future if needed.
Brunilda
Stayed 2 nights in Apr 2024
Response from Alicia on Apr 22, 2024
Hi Brunilda,Thank you for your feedback we are happy to know details regarding to your stay. We will be addressing the issue reported of A/C its important to us to know each detail and work on it soon as possible. Once again thank you.
The property need to update some of the interiors of the building. Old toilets with to much marks, doors with residue of mold. But is well located and the beds are good.
David
Stayed 2 nights in Apr 2024
Response from Alicia on Apr 22, 2024
Hi David,Thank you for your visit we will be addressing every detail you mention, for us is important that each client feels comfortable during their visit, Once again Thank You.
The air conditioning in the room was a little noisy. But the room was clean and comfortable.
Luz
Stayed 1 night in Apr 2024
Response from Alicia on Apr 22, 2024
Hi Luz,Thank you for your feedback, we will be addressing issue you report. For us its very important follow up on each detail that our clients inform us. Once Again Thank you.
Dear Eddie,We apologize for any inconvenient during your stay, we will be verifying every detail regarding to check ins. Your feedback helps us improve our service, thank you.
Fácil accesibilidad, personal muy amable, rápido check in, limpio local
Glendy
Stayed 1 night in Mar 2024
Response from Alicia on Mar 30, 2024
Saludos Glendy,Gracias por su visita ha sido un placer tenerla con nosotros, nos alegra saber que cumplimos con su expectativas. Estamos para servirles.
6/10 Okay
Patricia, San Juan
Traveled with family
Mar 29, 2024
Liked: Staff & service
Disliked: Cleanliness, amenities
Overall ok experience. Room was comfortable and clean. Restrooms next to the pool were in pretty disgusting condition, which showed lack of proper maintenance and supervision.
Patricia
Stayed 2 nights in Mar 2024
Response from Alicia on Mar 30, 2024
Dear Patricia,We apologize for any inconvenience during your stay. Thank you for letting us know details during your stay we will be verifying every issue reported, once again we apologize and take seriously your feedback which helps us to make improvements. Thank you for your visit.
Muy bonito todo y excelente!
Mi review sería el check-in y el check-out!
Es muy tarde el check-in y muy temprano el check-out!
La piscina abre a las 9am y si el check-out es 12pm no la disfruta el huesped! Deberia ser al contrario, Check-in 12pm y check-out 3pm! Gracias!
Wilfredo
Stayed 2 nights in Mar 2024
Response from Alicia on Mar 30, 2024
Saludos Wilfredo,Gracias por dejarnos saber todo lo relacionado a su estadia, tomamos muy en serio cada sugerencia para analizar y llevar a cabo cambios para nuestros huespedes. Nuevamente les damos las gracias por su visita y esperamos volver a tenerlos con nosotros.
6/10 Okay
Jose
Traveled with family
Mar 18, 2024
Liked: Amenities
👍
Jose
Stayed 1 night in Mar 2024
Response from Alicia on Mar 21, 2024
Hi Jose,Thank you for your rating, we hope to see you again soon.
10/10 Excellent
Sophie
Traveled with group
Mar 17, 2024
Clean, comfortable beds.
Sophie
Stayed 5 nights in Mar 2024
Response from Alicia on Mar 17, 2024
Hi Sophie,Thank you for your feedback, it's our pleasure knowing that your stay was a satisfying one. Hope to see you again in a near future.
6/10 Okay
Gloria
Mar 14, 2024
Gloria
Stayed 2 nights in Mar 2024
Response from Alicia on Mar 17, 2024
Dear Gloria,thank you for your visit, we look forward to seeing you again. Once again, thank you.
Hi Pitrell,Thank you for your visit, we hope to see you again soon..
10/10 Excellent
Christian
Mar 10, 2024
Liked: Staff & service
Christian
Stayed 1 night in Mar 2024
Response from Alicia on Mar 17, 2024
Dear Christian,It's our mission to provide nice, comfortable stays to each of our guest, Thank you for your visit. Until your next visit, Our best wishes.
Second time staying at this hotel. Love the experience, super quiet
Tatiana
Stayed 1 night in Feb 2024
Response from Alicia on Feb 23, 2024
Hi Tatiana,Thank you for your visit, we are very happy knowing that our mission was accomplished, and your stay was a memorable one. Hope to see you again soon.
10/10 Excellent
antonio
Feb 19, 2024
Very good
antonio
Stayed 1 night in Feb 2024
Response from Alicia on Feb 28, 2024
Hi Antonio,Happy to know that your stay was a satisfactory one, hope to see you again.
Hi Darynn,Thank you for the support and feedback. Its our pleasure tu assist you. Hope to see you again soon.
10/10 Excellent
Jose
Feb 10, 2024
The rooms need some renovations.
Jose
Stayed 2 nights in Feb 2024
Response from Alicia on Feb 28, 2024
Hi Jose,Your feedback is important to us, it helps us improve to make future stays better. If there is anything we may assist you with, please feel to contact us.
6/10 Okay
Edgar
Traveled with family
Feb 7, 2024
The access to the hotel is terrible. No lights , no signs indicating how to go in.
Edgar
Stayed 5 nights in Feb 2024
Response from Alicia on Feb 8, 2024
Dear Edgar,We apologize for any inconvenient this may have caused you during your stay, we thank you for your observations and review its important to us to know how we can make our guest have a better experience. Related to the situation you mentioned we will be investigating and handling solutions. Hope to see you in a near future.
6/10 Okay
DEBRA
Business traveler, Traveled with family
Jan 26, 2024
Great cleaning
DEBRA
Stayed 1 night in Jan 2024
Response from Alicia on Jan 27, 2024
Hi Debra!We are very happy to know that you were satisfied with you room accommodations during your stay, we hope to see you soon in a near future.
Dear Shenielle,Thank you for your feedback, our mission is to provide satisfaction, good quality to each and every customer. Hope to see you soon in a near future.
10/10 Excellent
Omandi, homestead
Jan 22, 2024
Omandi
Stayed 6 nights in Jan 2024
Response from Alicia on Feb 28, 2024
Hi Omandi,If there is anything we may assist you with, please let us know.
6/10 Okay
Christian
Traveled with family and small children
Jan 22, 2024
Liked: Cleanliness
Disliked: Staff & service, amenities
Front desk treatment wasn’t very polite.
Christian
Stayed 1 night in Jan 2024
Response from Alicia on Jan 27, 2024
Dear Christian, We apologize for any inconvenient during your stay, we will be investigating this matter.
8/10 Good
Vanessa M Velez
Jan 21, 2024
Vanessa M Velez
Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 25, 2024
Dear Vanessa M Velez,Thanks for staying with us. We appreciate your feedback!
Checkin experience was poor as they could not find my reservation. After some time the clerk did not offer any perks for the bad experience. The are dinner and that was good but breakfast was horrible and was not included with my hotel stay.
Alex
Stayed 1 night in Jan 2024
Response from Alicia on Jan 27, 2024
Dear Alex,We are very sorry to know that you experience was not the best, we apologize for the inconvenience during your stay and we will be addressing this matter.
Not impressed. From guy at entrance to guy at casino door to tv remote issues-Jeremy that tried to help with TV was a good helper but had to come back 3 times and still could not turn on again after sleeping to watch the morning news. Seems you have issues to work out.
Ron
Stayed 1 night in Jan 2024
Response from Alicia on Jan 27, 2024
Dear Ron,We apologize for the inconvenience during your stay. We will be addressing this matter so situations like this don't repeat again, our clients are very important to us, and we truly appreciate each review. Thank you for informing us we hope to see you again.
10/10 Excellent
Dorea
Jan 11, 2024
Dorea
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 1, 2024
Dear Dorea,Thanks for staying with us. We appreciate your five stars review and look forward to your next visit.