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Reviews of Super 8 by Wyndham Mayfield

2 out of 5
Super 8 by Wyndham Mayfield
1100 Links Lane, Purchase Parkway, Exit 24, Mayfield, KY

Reviews

7.4

Good

Rating 10 - Excellent. 93 out of 320 reviews" "
Rating 8 - Good. 117 out of 320 reviews" "
Rating 6 - Okay. 52 out of 320 reviews" "
Rating 4 - Poor. 31 out of 320 reviews" "
Rating 2 - Terrible. 27 out of 320 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Martha

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean, but old. My room was on the front side of the building, and I could hear everyone leaving in the morning. My blanket on the bed had a cigarette burn in it. I didn't get a washcloth the second day. When I got to breakfast at 8am on the second day, it was all gone except for cereal.
Stayed 2 nights in Apr 2024

4/10 Poor

Jerry

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
old musty staff did not speak english good
Stayed 1 night in Apr 2024
Response from AL on Apr 9, 2024
we apologize for the inconvenience you encountered. you might have interacted with one of our housekeepers when front desk staff stepped away for a reason.Thank you for your feedback. you have a blessed day

10/10 Excellent

Tearra, Saint Louis

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very fast check in, cheap, conveniently located to where we were visiting
Stayed 1 night in Mar 2024
Response from AL on Apr 9, 2024
thank you for the feedback visit again

6/10 Okay

Lester

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I did not like being yelled at rudely by staff wanting me to check out when i had requested and been told it was ok, to check out later at 1 pm. Staff was very rude about granting my late checkout even tho night staff had granted it.
Stayed 1 night in Jan 2024
Response from Al Nathu on Jan 9, 2024
We apologize for the misunderstanding. Our staff forgot to update your late check out request that is why the housekeeping knocked on the door to find out if you were checking out or staying over. We apologize for any inconvenience.

8/10 Good

Debra

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Al Nathu on Jan 9, 2024
Thank you for your feedback.

2/10 Terrible

Shayna, Mcewen

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Nov 2023
Response from AL on Apr 10, 2024
thank you for your rating we would appreciated if you provide us a detailed review.

6/10 Okay

Mona

There was a bug in our room. The floor was damp like it had been cleaned. Breakfast was pretty much gone-when we got there. The room smelled very stuffy and not pleasant. It was okay, but it needs help.
Stayed 2 nights in Dec 2023
Response from AL on Apr 10, 2024
thank you for your feedback we will see that the issue addressed directly. have a blessed day

10/10 Excellent

Martha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access, convenient, well laid out & neat.
Stayed 2 nights in Nov 2023
Response from AL on Apr 10, 2024
thank you for the review

2/10 Terrible

Debra

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We brought our unworking clock to the front desk and they could not replace it. Large dead bug in the room on the floor. Then there were no hair dryers. The breakfast food had 2 pieces of egg, the OJ machine was not turned on, they only put out enough for a couple of people. It was truly sad and we would NEVER stay there again. Sorry.
Stayed 1 night in Nov 2023
Response from AL on Apr 10, 2024
we regret for your inconvenience we replaced all the rooms with new clocks and hair dryers. we look into the other issues you mentioned. thank you for your detailed feedback. we promise that we will improves us to host you.

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from AL on Apr 10, 2024
thank you for the rating

8/10 Good

Kenneth

Traveled with partner
Liked: Staff & service, property conditions & facilities
Room was comfortable and reasonably clean. Main complaint is no coffee maker in the room.
Stayed 1 night in Oct 2023
Response from AL on Apr 10, 2024
Thank you for the feedback as per the brand standards we are no longer allowed to have a coffee makers in the room.we have coffee available in the lobby for 24 hours.

4/10 Poor

heather

Stayed 1 night in Oct 2023
Response from AL on Apr 10, 2024
thank you for the rating have a blessed day

4/10 Poor

Gary

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from AL on Apr 10, 2024
thank you for the rating

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
the two guys running the place were very nice. A for the front staff
Stayed 2 nights in Oct 2023
Response from AL on Apr 10, 2024
thank you very much for the positive feedback.

4/10 Poor

Brett

Business traveler
Liked: Staff & service
Disliked: Cleanliness
You get what you pay for
It’s an inexpensive hotel - so I understand that it will not be a luxury hotel. However the comforter was filthy with what looked like bodily fluid stains. The hallways had chunks of dry dirt throughout the building. The shower bar was falling out of the wall. BUT it was freshly painted, easy to find and served it’s purpose.
Stayed 1 night in Oct 2023
Response from AL on Apr 10, 2024
thank you for the detailed review we would directly look into issues you addressed.we will improve to host you again.

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from AL on Apr 10, 2024
thank you for the rating

10/10 Excellent

Tammy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great surprise! Very clean. Quiet. Staff was super friendly and helpful. Older but well maintained. Nice large outdoor deck. Plenty of parking. Could use a bigger tv in room but really a great value.
Stayed 1 night in Oct 2023
Response from AL on Apr 10, 2024
thank you very much for the detailed review have a nice day

8/10 Good

P

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Acceptable, But Could Be Better
The accommodations were fine. My niece reported not seeing advertised breakfast. Otherwise it was fine. We would try the hotel again to see if improved.
Stayed 2 nights in Sep 2023

8/10 Good

Joe

Traveled with partner
Disliked: Amenities
Convenient to location I was visiting. Meet my needs for the night.
Stayed 1 night in Sep 2023
Response from AL on Apr 10, 2024
Thank you for your feedback

10/10 Excellent

Margie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable price.
Stayed 1 night in Sep 2023

10/10 Excellent

KATHY

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
The hotel was clean. The staff was friendly. The breakfast was good. I would stay here again.
Stayed 2 nights in Sep 2023

6/10 Okay

Carol

Stayed 3 nights in Sep 2023
Response from AL on Apr 10, 2024
thank you for the rating

10/10 Excellent

Baltazar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

Tina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Catheye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Whitney

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't have any issues here.
Stayed 1 night in Aug 2023

8/10 Good

Daryl

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Al on Sep 6, 2023
Thank you for your feedback. Have a great day.

8/10 Good

Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could use an elevator for older or younger guests the stairs may be hard on them but I made it fine
Stayed 3 nights in Aug 2023
Response from AL on Apr 10, 2024
we apologise for your inconvenience we could have accommodated you downstairs if there was availability. thank you for the feed back have a great day

6/10 Okay

RONALD

Traveled with family
Air conditioner was loud. Some loud rattling noise off and on .
Stayed 1 night in Aug 2023
Response from Al on Sep 6, 2023
We apologize for any inconvenience. We will address the issue right away. Thank you for letting us know of the issue. Have a great day.

8/10 Good

Teran

Business traveler
Water pressure in shower was a trickle
Stayed 1 night in Aug 2023
Response from Al on Sep 6, 2023
Thank you for your stay and feedback. We will look into the issue. Have a great day.

6/10 Okay

Brian

The bed frame made noise when moving
Stayed 1 night in Jul 2023
Response from Al on Sep 6, 2023
We apologize for the bed issue, we have taken care of the issue so that our future guest have a comfortable stay. We have just installed new beds and frames and that particular frame was not put together correctly. Again we apologize for the inconvenience. Thank you for letting us know of the issue. Have a great day.

10/10 Excellent

Curtis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

John

Stayed 3 nights in Jul 2023
Response from Al on Sep 6, 2023
Thank you for your stay and review. We appreciate your feedback. Have a great day.

4/10 Poor

William

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

2/10 Terrible

Sofia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Debra

Traveled with partner, Traveled with pets
Really clean, pet friendly
Stayed 3 nights in Jul 2023

8/10 Good

Cynthia

Stayed 1 night in Jul 2023

8/10 Good

Ralph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort while remodeling
The hotel was in the midst of remodeling so all could not be as positive as previous stays. Because of this we had a second floor room which was a problem carrying suitcases up and down stairs but things like that will happen. The staff did all they could to make our stay as comfortable as possible.
Stayed 2 nights in Jun 2023
Response from AL on Apr 10, 2024
thank you for understanding our situation looking forward to host you again. Thank you for the feedback have a blessed day

4/10 Poor

Rhonda

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Was not made aware of the remodeling when reserved my room. The first room they sent me to was dirty. Beds weren't made. So went to another room. It was clean but had a hatd time with key cards to work. When returning later that evening again key cards would not work. Had to go back to front desk for new cards. Would not stay here again. The whole first floor was being remodeled. So you had to stay on 2nd floor. They should have let me know about the remodeling and i could have decided if i wanted to book there or not. I was in town for a college graduation so it wasn't a good thing.
Stayed 1 night in May 2023
Response from AL on May 21, 2023
We apologize for any inconvenience. Yes we are currently under renovation and should be finished by middle of June. We hope you consider staying with us for your future travel to Mayfield and give us another opportunity to provide a better accommodations. We appreciate your business and have a blessed day.

4/10 Poor

William

Stayed 2 nights in May 2023
Response from Al on May 21, 2023
Thank you for your feedback. Have a great day.

6/10 Okay

Michele

Liked: Room comfort
Stayed 1 night in May 2023
Response from AL on May 21, 2023
Thank you for your feedback. Have a blessed day.

10/10 Excellent

Adeola

Liked: Cleanliness, staff & service
Neatness
Stayed 1 night in May 2023
Response from Al on May 21, 2023
Appreciate your feedback. Have a blessed day.

10/10 Excellent

Susan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and quiet.
Stayed 2 nights in Apr 2023
Response from AL on May 21, 2023
Thank you for your feedback. Have a blessed day.

2/10 Terrible

Kathleen

Traveled with family
Disliked: Staff & service, property conditions & facilities
Stay away
TV didn’t work in room or lobby. No coffee and nobody available to fix it. Waited at front desk 35 minutes to checkout. Service was terrible!
Stayed 1 night in Apr 2023
Response from Al on May 21, 2023
We apologize for any inconvenience, We will look into this matter and address it directly. Have a blessed day.

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
In town for a funeral. The hotel was a mess and under construction/renovation. It should not have been opened to paying guests. Dust everywhere. Terrible
Stayed 2 nights in Apr 2023
Response from Al on Apr 5, 2023
Apologise for any inconvenience during your visit to Mayfield. Our property is going through a Major Renovations so we can provide our future guest with a better product and amenities. We hope you reconsider us during your future visits to Mayfield and give us another opportunity to provide you with better service. Have a blessed day.

8/10 Good

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was surprised to find that it was not ADA compliant. Besides the construction mess it was a good stay. Staff very helpful withe our TV
Stayed 1 night in Apr 2023
Response from Al on Apr 5, 2023
We apologise for any inconvenience due to our renovations. We do have ADA rooms available but it is under renovation currently. We hope to see you soon in the near future. Have a blessed day.

6/10 Okay

Barry

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I ordered A king size room from Expedia. When I arrived the room looked great. However within minutes a very loud compressor noise went off. I asked for a different room. They could only give a less expensive and smaller double room. It turns out they knew about the noise as a problem and rented the king size room anyways. They would not refund the difference in cost to go to a double bed room stating it’s was booked on Expedia. I wondered how many travelers get this form of bait and switch. It’s only $20 and I won’t go through the time to get a refund from Expedia as I doubt it will happen. So buyer beware. Ask if the one room they have as a king bed suite has a sprinkler generator go off randomly. If so do not book it. Also the property had dehumidifiers everywhere on the bottom floor and looks like there is a water issue.
Stayed 1 night in Feb 2023
Response from Al on Mar 1, 2023
We apologize for any inconvenience. Back in December we had our water lines busted due to cold weather and we have been working towards putting our property back to normal. We apologize for the noise and Dehumidifiers everywhere. Regarding the refund of the difference ..if you would have booked directly with the hotel we would have been glad to refund you at checkout but since you have prepaid to Expedia...their policy is to refer the guest back to them for any changes or refunds. So per the policy you have to get with Expedia for any changes or refunds. Have a blessed day.

2/10 Terrible

Goran

Stayed 1 night in Jan 2023
Response from AL on Apr 10, 2024
thank you for your rating we would appreciate a detailed feedback to improve our service

8/10 Good

Pattie

Stayed 1 night in Jan 2023
Response from AL on Apr 10, 2024
thank you for your rating have a great day

4/10 Poor

Michael

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 1 night in Jan 2023
Response from AL on Apr 10, 2024
thank you for your rating we would appreciate a detailed feedback