Ratings based on 74 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by Pauline from Belfast

Nice hotel, spacious grounds, very well maintained

Posted Mar 31, 2014
Pros: Neat, tidy, beautifully clean. Warm welcome, bar staff couldn't have been more helpful. Restaurant waitresses a little hit and miss.
Cons: Breakfast - having sufficient seating and waitresses to meet demands. Attention to prompt celaining of tables.
Location: Was at the hotel for an event so did not experience anything nearby.
Missed turn off which was not particularly well sign posted and having carried out a U turn when I did notice the sign it was not particularly well lit. Welcome warm and friendly. Room clean, comfortable and wonderfully quiet had an excellent nights sleep. Breakfast was a little haphazard!. Tables not cleaned quickly had to hover to find somewhere to sit. Ordered pot of coffee got a pot of tea and my daughter is still waiting on her water!
3 out of 5
by Noeleen from Palm Coast, FL

Rating 3Star

Posted Mar 7, 2014
Pros: The room was nice, the staff were friendly and the breakfast was very good
Cons: Timed heat should be adjusted to suit guest's arrival and outside temperatures. More towels should be provided. Dining room tables need to be cleared
Location: The location is fine for an overnight stop, not much to do in surrounding area to justify a longer stay
The hotel in my opinion does not live up to its 4 Star rating. We checked in at 6pm, it was freezing cold outside and There was no heat on in the room when we checked in at 6.00 pm on a very cold, damp evening. I called reception to be told that the heating was on a timer, but that they would turn on the heat. I had to make a second call 15 minutes later because the heat was still not on. It took over 30 minutes before the heat started to come on. 30 minutes in a cold hotel room in winter is not acceptable. The leather armchair in the room had a large gash in it. Only a small bath towel and small hand towel were provided for 2 guests. We paid $30+ for a full Irish breakfast, the dining room was packed and the tables were not cleared of dirty plates/food in a timely manner. Not up to a 4 Star rating standard. I complained to hotel receptionist and also deposited a comment card but nobody has checked back with me despite leaving my email address a week ago. I stayed at the property 2/28
4 out of 5
Recommended
for Everyone
by A verified traveler

This traveler left a rating score only Posted Jan 6, 2014
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel close to a customer

Posted Dec 20, 2013
Generally good but the food could do with being a little better. Poached eggs for breakfast were excellent but dinner was just really a bar snack, something a little more imaginative would be nice. Generally good and a comfortable hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel on outskirts of Ballina

Posted Nov 16, 2013
5 out of 5
Recommended
for Everyone
by A verified traveler

Highly recommend

Posted Nov 10, 2013
Booked quite late and got a very good rate. Really enjoyed our stay at this hotel, staff could not be any more friendly or efficient. Room was spacious, clean, restaurant was brilliant good choice on menu very reasonable prices. I do think that it would benifit if it was signposted on the left side of the road as you enter ballina as we did miss the turn.
2 out of 5
by A verified traveler

hotel understaffed

Posted Oct 2, 2013
Pros: The staff that were worked to the bone were very pleasent
Cons: All of the above
Had to wait 15 mins to be seated for dinner, yet there were quite a few tables available. result of understaffing. Furniture in bad condition, chairs anf lounge sofas material torn and springs broken. Drinks glasses left sitting on lounge tables from one afternoon to the next afternoon. Newspapers left lying all over the lounge. toilet bowl in bedroom soiled on arrival
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel!

Posted Aug 10, 2013
Pros: Good food, good drink, good staff, getr where I am going?
Cons: Nothing!
Location: Lovely and quiet!
Top hotel, great people and just what you need for a quiet retreat. Would I stay there again?? Yes for sure!
4 out of 5
Recommended
for Everyone
by Joan from Northern Ireland

Good Overnight Stay

Posted Aug 3, 2013
We only stayed one night but were very happy with all aspects of the hotel and staff, apart from the fact that we could not access the internet on that particular night. We would certainly recommend it to friends and family.
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel ballina

Posted Jun 8, 2013
Pros: Food
Cons: None
Location: A bit out of town but has all you need
Stayed for one night, very good food and very clean, enjoyed the stay and will be back