From the moment we arrived at the resort, we loved it. I can't say enough about the staff and their customer service skills.The resort is stunning from every view. The beach runs for miles and all of the expected luxuries are readily accessible. The resort is huge and remotely located on over 800 acres and access protected be a security gate. It's like being in a gated community which put us in an extra relaxed state. Though there was only one restaurant - we can't complain about the food - it's well prepared and sizable portions. The rooms are very nicely designed and our ocean view from the balcony was breath taking. The room's restroom was large with double sinks, a private toilet, a stand-up shower and separate tub. Our room had a mini-frig, coffee maker, iron and ironing board, a valuables safe, cable TV and good wi-fi reception. The pools, spa & salon were also nice.
As I mentioned the resort is over 800 acres but there is only one restaurant and no shopping - that includes a souvenir shop. The hotel provided us a shuttle into the city to shop but the city isn't close by and they don't wait for you - they return for you. None of the boat tours pick-up from the the resort beach so you also need to get a shuttle to the city to take advantage of those things. While the cleaning staff were excellent, there were insects in the sinks regularly. We weren't sure if that was a pest control issue or a Mazatlan issue but they didn't keep us from enjoying our stay.
Kenney from St. Louis, MO.
This Mazatlan resort is by the ocean and set on its own private beach within minutes of Estrella de Mar Golf Course. Regional …More
This is a wonderful resort. It is older but the rooms are spacious, the decks (I had one facing the ocean) are large, and the facility and landscaping are very nice. The place is absolutely spotless. The restaurant sits right next to the beach and is open air and had pretty green tablecloths. It is very nice and the food I ate was good. Breakfast of pancakes and fruit was great as well as the American breakfast. I didn't use the buffet. The wifi worked well in the room. NO English channels on TV. The pool area is nice. The beach area with the palapas is very nice. The rocking chairs in the open air lobby area were nice when once wanted to sit and read. Workers were always cleaning the walkways, the beach, the floors. The place was perfect! The grounds are nice. Three pools. I will go back.
Lin from Portland
Located in the heart of Mazatlán's Golden Zone, this long-established resort is 400 meters from the beach and minutes from …More
I recently stayed at an enormous resort in Playa del Carmen that was so big and impersonal. My stay at the Royal Villas was more intimate and friendly. The staff were all so nice...the room was clean and had a beautiful ocean view...I was very impressed. Will definitely be going back!
Nicole from Denver, Co
This Mazatlan resort is located by the sea, offering direct access to the beach and only short distance from Punta Camaron …More
The staff, location,amenities, overall was excellent. The only slight disappointment was the "wanna be balcony". In our ocean view room, you could not actually step out on the balcony - it was flush to the windows.
The ocean was right across the street, easily accesable, and the pool was clean and service was provided poolside.
We ate several times at the hotel, and the food was excellent. I used the free internet and had no issues.
Overall, very well managed hotel,we both highly recommend.
Ruth and Don from Fort Smith NWT Canada
Situated in the city center, this hotel is close to Fisherman's Monument, Mazatlan Aquarium, and Playa Norte. Also nearby are …More
We had an oceanfront room and it was lovely, we could hear the waves and it was very pretty. The staff was wonderful, very friendly and eager to help/please. They were respectful and polite, even when we got confused and thought we had vouchers for the buffet breakfast (we only had vouchers to cover the Americano style breakfast)...and they didn't charge us for the food we already had put on our plates from the buffet!
I am a light sleeper however, and the traffic noise, music from nearby clubs, etc. was too much for me, even with the door closed and the fan on high. My husband slept fine, tho...and I can't say enough about the cleanliness and up-to-date style of the hotel. We did not go to the spa but laid by the pool (which has a cute little water slide for wee ones) and thoroughly enjoyed that. Everything was fairly close to walk to, and if you didn't want to walk, the pulmonia and taxi drivers are very attentive.
MB from Kitchener, Ontario
Situated in Mazatlan, this hotel is close to Hector Guillermo Pena Tamayo Park, Mazatlan Aquarium, and La Gran Plaza Mall …More