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Reviews of El Cid Castilla Beach Hotel

3.5 out of 5
El Cid Castilla Beach Hotel
Av Camaron Sabalo s/n, Mazatlán, SIN

Reviews

7.6

Good

Rating 10 - Excellent. 347 out of 1001 reviews" "
Rating 8 - Good. 294 out of 1001 reviews" "
Rating 6 - Okay. 193 out of 1001 reviews" "
Rating 4 - Poor. 93 out of 1001 reviews" "
Rating 2 - Terrible. 74 out of 1001 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

William

Traveled with partner
Liked: Cleanliness, staff & service
Check in staff were unable or unwilling to explain the limitations of our service level.
Stayed 12 nights in Apr 2024
Response from El Cid Resorts on Apr 17, 2024
Dear William,We would like to thank you for taking the time to share your review regarding your experience.We are taking care of the issues mentioned with the staff involved.We hope you can reconsider giving us another chance.Sincerely,El Cid Resorts.

2/10 Terrible

Eric

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from El Cid Resorts on Apr 13, 2024
Estimado Eric,Agradecemos que se haya tomado el tiempo de compartir su calificación por este medio.Esperamos su regreso pronto.Saludos,El Cid Resorts.

8/10 Good

Alma Rosalia

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
La Camarista llega muy temprano, podría mejorar si lo hace un poco más tarde
Stayed 3 nights in Apr 2024
Response from El Cid Resorts on Apr 12, 2024
Estimada Alma Rosalia,Queremos darle las gracias por tomarse el tiempo de escribir sus comentarios por este medio. Estamos reenviados sus comentarios con el equipo de ama de llaves.Esperamos nos permita atenderle en otra ocasión.Atentamente,El Cid Resorts.

8/10 Good

Salvador, Reno

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from El Cid Resorts on Apr 12, 2024
Estimado Salvador,Gracias por calificar nuestros servicios por este medio. Esperamos poder seguir siendo su elección en futuras visitas.Saludos,El Cid Resorts.

6/10 Okay

Bridget Rodriguez

Stayed 4 nights in Mar 2024
Response from El Cid Resorts on Apr 1, 2024
Estimado Sr. Rodríguez,Nos gustaría poder obtener más detalles al respecto sobre su experiencia para poder tomar las acciones correctivas.Esperamos nos pueda dar la oportunidad de poder atenderle nuevamente.Saludos Cordiales,El Cid Resorts.

4/10 Poor

Sandra, Calgary

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff is rude cleaning staff dont clean. I have been going for years & this will be my last.
Stayed 14 nights in Feb 2024
Response from El Cid Resorts on Mar 14, 2024
Dear Sandra,Thank you for taking the time to share your feedback regarding your experience.Please be assured that we will take care of these situations with the staff in order to improve our services.We hope you can reconsider giving us another chance to attend you.Sincerely,El Cid Resorts.

2/10 Terrible

Tavis

Disliked: Staff & service
Stayed 4 nights in Jan 2024
Response from El Cid Resorts on Mar 8, 2024
Estimada Tavis,Agradecemos que se haya tomado el tiempo de compartirnos su calificación. Nos encantaría poder obtener más detalles al respecto para tomar acciones.Esperamos nos de la oportunidad de atenderle.Atentamente,El Cid Resorts

4/10 Poor

SALLY

Disliked: Property conditions & facilities
Stayed 10 nights in Feb 2024
Response from El Cid Resorts on Mar 8, 2024
Estimada Sally,Agradecemos que se haya tomado el tiempo de compartirnos su calificación. Nos encantaría poder obtener más detalles al respecto para tomar acciones.Esperamos nos de la oportunidad de atenderle.Atentamente,El Cid Resorts

10/10 Excellent

Karina

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt like a VIP guest
Stayed 3 nights in Feb 2024
Response from El Cid Resorts on Feb 28, 2024
Dear Karina,Thank you so much for taking the time to share your review.We will be waiting for your return in order to welcome you back.Best Regards,El Cid Resorts

8/10 Good

Terri, sylvan lake

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Rooms were loud. Not much for sound proofing.
Stayed 8 nights in Feb 2024
Response from El Cid Resorts on Feb 28, 2024
Dear Terri,Thank you for taking the time to share your review regarding your experience at el Cid. We are sorry to hear that the outside sound affect your experience.We are taking care of this situation.Sincerely,El Cid Resorts

8/10 Good

Rosa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel
Stayed 6 nights in Feb 2024
Response from El Cid Resorts on Feb 21, 2024
Estimada Rosa,Queremos darle las gracias por tomarse el tiempo de compartirnos sus comentarios por este medio.Estamos felices de saber que disfrutó de su experiencia y los servicios.Esperamos su regreso pronto.Saludos Cordiales,El Cid Resorts.

6/10 Okay

Jose Manuel Magana

Its a little outdated, an update to it would make it better looks like its stuck in the 80s.
Stayed 4 nights in Feb 2024
Response from El Cid Resorts on Feb 21, 2024
Estimado Jose Manuel,Agradecemos que se haya tomado el tiempo de compartirnos sus comentarios por este medio. Le aseguramos que continuamos mejorando y haciendo las remodelaciones de las instalaciones.Esperamos poder seguir siendo su elección y darle la bienvenida.Saludos,El Cid Resorts.

8/10 Good

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are amazing, so friendly and helpful! The views are gorgeous.The food was excellent, but their website was misleading. They advertised a number of restaurants available in the three hotels, but failed to say they werent open every day. You had to check the day before to see if it was open. The entertainment wasn't very elaborate.
Stayed 8 nights in Feb 2024
Response from El Cid Resorts on Feb 21, 2024
Dear Sandra,Thank you so much for taking the time to share your feedback regarding your experience at el Cid. We are so glad to know that overall you enjoyed your visit.We will be waiting for your return in order to welcome you back.Best Regards,El Cid Resorts.

10/10 Excellent

Julie

I come back every year to see Gerardo and Ramon
Stayed 14 nights in Feb 2024
Response from El Cid Resorts on Feb 21, 2024
Dear Julie,Thank you so much for taking the time to share your review regarding your experience at el Cid.We are so glad to know that overall you enjoyed your visit.Sincerely,El Cid Resorts

8/10 Good

MICHEL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach.
Stayed 5 nights in Feb 2024
Response from El Cid Resorts on Feb 21, 2024
Dear Michel,Thank you so much for taking the time to share your review regarding your stay.We will be waiting for your return in order to welcome you back.Best Regards,El Cid Resorts.

4/10 Poor

Victor

Liked: Property conditions & facilities
Disliked: Staff & service
Felt rushed when checking in, keys didn’t work properly and no remote for tv in room.
Stayed 4 nights in Feb 2024
Response from El Cid Resorts on Feb 21, 2024
Dear Victor,First of all, we would like to thank you for taking the time to share your feedback. We are sorry to hear that there were some issues. We are working hard to improve these.We hope you can reconsider giving us another chance.Sincerely,El Cid Resorts

4/10 Poor

David

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There was limited entertainment. Food was mediocre.
Stayed 8 nights in Feb 2024
Response from El Cid Resorts on Feb 21, 2024
Dear David,First of all, we would like to thank you for taking the time to share your review. We are taking care with activities in order to have more entertainment and improve the variety of the food.We hope you can give us a chance to attend you again.Sincerely,El Cid Resorts.

6/10 Okay

Gioconda

Traveled with group
Disliked: Cleanliness
The resort is in need of updating and the restaurant choices were very limited. One of the 5 was closed, the Japanese was terrible. We only ate at 2 and of course the buffet, which is the same all the time. 2 weeks of the same food was a tiring. They need to change up the buffet!
Stayed 14 nights in Jan 2024
Response from El Cid Resorts on Feb 8, 2024
Dear Guest,First of all, we would like to thank you for taking the time to share your comments. It is thorough guest reviews such as yours that we can assess the standards of our service and therefore makes changes, so as to meet and exceed your expectations.Please be assured that we addressed the issues you mentioned with the departments involved in order to make the necessaries improvements.We are thankful for the opportunity to continue improving every day. We would hope that you reconsider coming back to stay with us when your plans might bring you to Mazatlan again in the future.Sincerely,El Cid Resorts

6/10 Okay

Susan Gail, Edmonton

Traveled with group, Traveled with partner
Charged $200 when we checked in?? Why?? Were not told about this. (Buyer beware). Food was okay, but not great. Entertainment at night was at 7:30 and in the buffet area so if you didn't eat at that time, you missed entertainment. Paid for Elite but saw no differences other than seperate checkin and checkout. (And we could mix our own drinks in ONE area if we wanted premium alcohol.) Quads ran daily at 630 am back and forth cleaning the beach. IF you were lucky to get a chair on the hotel roped off beach, the local vendors set up other chairs and umbrellas for rent right in front of the beach area, blocking the view. Vendors are on you constantly on the beach (not the hotel's fault, just be aware).
Stayed 7 nights in Jan 2024
Response from El Cid Resorts on Feb 7, 2024
Dear Susan Gail.First of all, we would like to thank you for taking the time to share your review regarding your experience at el Cid Castilla. We are sorry to hear about these situation.We are taking care of these with the departments involved.We hope to continue being your choice the next time you visit us.Sincerely,El Cid Resorts

8/10 Good

Miguel, San mateo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything ok except noise to early.
Stayed 4 nights in Jan 2024
Response from El Cid Resorts on Feb 2, 2024
Dear Guest,Thank you so much for taking the time to share your review regarding your experience at el Cid Castilla.We hope to continue being your choice the next time.Sincerely,El Cid Resorts.

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from El Cid Resorts on Jan 18, 2024
Estimado Sr.Miguel,Agradecemos que se haya tomado el tiempo de calificar nuestros servicios.Esperamos nos de otra oportunidad de atenderle.Atentamente,El Cid Resorts.

6/10 Okay

Dania

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Jan 2024
Response from El Cid Resorts on Jan 13, 2024
Estimada Dania,Queremos darle las gracias por haberse tomado el tiempo de compartir su calificación por este medio.Lamentamos mucho ver que no fue del todo satisfactoria, nos encantaría poder obtener más detalles al respecto.Esperamos su regreso pronto.Saludos,El Cid Resorts.

4/10 Poor

Norma

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a cockroach in the restroom. The toilet was leaking
Stayed 6 nights in Jan 2024
Response from El Cid Resorts on Jan 9, 2024
Dear Norma,First of all, we would like to thank you for taking the time to share your feedback.We are sorry to hear about the cockroach and the toilet, we are sending these comments to our mainteinance department.We hope you can give us another chance to show you our compromise with improvement.Sincerely,El Cid Resorts.

6/10 Okay

Kelsey Louise Osborn

Liked: Cleanliness
Disliked: Staff & service
Stayed 5 nights in Jan 2024
Response from El Cid Resorts on Jan 9, 2024
Estimada Kelsey,Nos gustaría poder conocer más sobre su reciente experiencia, para tomar acciones correctivas.Lamentamos que no haya sido de su completo agrado todo el servicio.Esperamos nos de la oportunidad de poder atenderle en otra ocasión.Atentamente,El Cid Resorts.

2/10 Terrible

Eduard

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very disappointed 1) at the checking they overcharged for some unnecessary services that the manager Fernanda and Katia couldn’t not explain as they kept changing their story for the CAD$25 per day (internet use and parking), something we had stated them don’t need them since we travelled by plane and have internet from Canada. Then later changed the version stating was for taxes. Besides this, this is an overrated hotel, not even 2 stars, the drinks disgusting all water down, only provide good service when tipping. Food very bad, no clue about international food. Rooms not clean don’t change the bed sheets, only if you leave a tip every day. If you coming from Canada, stay away from El Cid Resorts, never ever will return to any of their locations, very bad bad experience and hotel.
Stayed 14 nights in Dec 2023
Response from El Cid Resorts on Jan 9, 2024
Dear Eduard,First of all, we would like to thank you for taking the time to share your feedback regarding your experience. We are sorry to hear that there were some issues that affect your experience.We are taking corrective actions and sending your comments to our administration in order to improve our services.We hope you can give us a chance to attend you again.Sincerely,El Cid Resorts.

10/10 Excellent

Edgar

Response from El Cid Resorts on Feb 10, 2024
Estimado Sr. Edgar,Muchas gracias por tomarse el tiempo de calificar nuestros servicios.Esperamos poder seguir siendo su elección en futuras visitas.Saludos Cordiales,El Cid Resorts.

8/10 Good

Jose

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. Drinks were good and the property Clean.
Stayed 3 nights in Nov 2023
Response from El Cid Resorts on Jan 9, 2024
Dear Jose,Thank you for taking the time to share your review regarding your experience at el Cid Castilla. We are glad to know that we met all your expectations.We will be waiting for your return soon.Sincerely,El Cid Resorts.

10/10 Excellent

GLORIA, fremont

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Everything near by
Stayed 2 nights in Nov 2023
Response from El Cid Resorts on Jan 9, 2024
Dear Gloria,Thank you for taking the time to share your review regarding your experience at el Cid Castilla. We are glad to know that we met all your expectations.We will be waiting for your return soon.Sincerely,El Cid Resorts.

10/10 Excellent

GLORIA, fremont

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place worth your money. Great service
Stayed 1 night in Nov 2023
Response from El Cid Resorts on Jan 9, 2024
Dear Gloria,Thank you for taking the time to share your review regarding your experience at el Cid Castilla. We are glad to know that we met all your expectations.We will be waiting for your return soon.Sincerely,El Cid Resorts.

10/10 Excellent

Lakhbir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023
Response from El Cid Resorts on Jan 9, 2024
Estimada Huésped,Gracias por compartir su calificación por este medio, nos sentimos contentos de saber que en general su experiencia fue buena.Esperamos su regreso pronto para poder atenderle.Atentamente,El Cid Resorts.

8/10 Good

Jesus

Stayed 5 nights in Nov 2023
Response from El Cid Resorts on Jan 9, 2024
Estimado Jesus,Gracias por compartir su calificación por este medio, nos sentimos contentos de saber que en general su experiencia fue buena.Esperamos su regreso pronto para poder atenderle.Atentamente,El Cid Resorts.

10/10 Excellent

YURI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel provided so much entertainment while the storm was going on and Daniela from the elite club was the best at helping us get around and get to know 😊
Stayed 3 nights in Oct 2023
Response from El Cid Resorts on Nov 2, 2023
Dear Yuri,Thank you so much for taking the time to share your review regarding your experience at el Cid. We are so glad to know that overall you enjoyed your experience.We will be waiting foryour return soon.Sincerely,El Cid Resorts.

8/10 Good

kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from El Cid Resorts on Oct 21, 2023
Estimado Kevin,Muchas gracias por tomarse el tiempo de compartirnos su calificación.Esperamos su regreso pronto para poder atenderle.Atentamente,El Cid Resorts.

10/10 Excellent

Frank

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Not quite at all. Lots of entertainment.
Stayed 4 nights in Oct 2023
Response from El Cid Resorts on Oct 21, 2023
Dear Frank,First of all, we would like to thank you for taking the time to share your review.We are taking your comments to continue improving our services.We hope you can give us a chance to attend you.Sincerely,El Cid Resorts.

4/10 Poor

AIRELLE

Traveled with partner
Disliked: Amenities, property conditions & facilities
poor hotel conditions and ammenities
Stayed 3 nights in Sep 2023
Response from El Cid Resorts on Sep 23, 2023
Dear Guest,We are sorry to hear that there were some issues during your stay. We are sending your comments to our administration.We hope you can give us a chance to attend you again.Sincerely,El Cid Resorts.

2/10 Terrible

gregorio, lemon grove

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel - we left and lost two days but worth it to get out of there. Room was dirty we didn’t sleep for two days because super loud and no control on guests drinking. Drunks all over, so many kids screaming until 9:30 at night, drunks passed out in chairs on the way to the restaurants.
Stayed 4 nights in Sep 2023
Response from El Cid Resorts on Sep 9, 2023
Dear Gregorio,First of all, we would like to thank you for taking the time to share your review regarding your experience.We are sorry to hear that we did not meet all your expectations.We will be waiting for your return.Sincerely,El Cid Resorts.

6/10 Okay

Gonzalo

Stayed 1 night in Aug 2023
Response from El Cid Resorts on Aug 28, 2023
Estimado Sr. Gonzalo,Agradecemos que se haya tomado el tiempo de calificar nuestros servicios por este medio.Nos gustaría poder obtener más detalles al respecto para tomar acciones pertinentes.Atentamente,El Cid Resorts

2/10 Terrible

Angelica

Necesita remodelacion
Stayed 4 nights in Aug 2023
Response from El Cid Resorts on Aug 10, 2023
Estimada Angelica,Agradecemos que se haya tomado el tiempo de compartirnos sus comentarios por este medio. Le aseguramos que continuamos haciendo las remodelaciones necesarias en las instalaciones.Esperamos nos pueda dar la oportunidad de atenderle en otra ocasión.Atentamente,El Cid Resorts.

2/10 Terrible

Oscar

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Just don’t stay here, customer service is horrible from the administration and front office. Not from the bell boys, but from administration and office personnel e experienced horrible treatment. Harassment none stop and discrimination if you book through Expedia. Food is bad and the all inclusive is not worth it, the beds and pillows are bad The floors were dirty could not walk around the room barefoot and not be disgusted. Stay elsewhere, for the same money Pueblo Bonito was recommended by one of the locals, didn’t realize this until I was already here at El CID. Never again going to make that mistake. Seriously DO NOT STAY here.
Stayed 4 nights in Aug 2023
Response from El Cid Resorts on Aug 8, 2023
Dear Oscar,First of all, we would like to thank you for taking the time to share your feedback regarding your experience at el Cid. We are sorry to hear that we did not meet all your expectations.We are taking care of the issues mentioned with the staff.We hope you can give us a chance to attend you again.Sincerely,El Cid Resorts.

6/10 Okay

eduardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel and staff were fairly good; the drinks were bottom shelf licor specially the tequila which is what I prefer. Beer was warm and the mixed drinks did not have much liquor. I did enjoy the food but if you want a particular drink I suggest you bring your own liquor and avoid being disappointed. Bartenders were friendly and hard at work but they can only do so much with cheap liquor.
Stayed 4 nights in Aug 2023
Response from El Cid Resorts on Aug 8, 2023
Dear Eduardo,First of all, we would like to thank you for taking the time to share your review regarding your experience at el Cid. We are glad to know that overall you had a good time, please be assured that we are taking care of the issues mentioned with the staff.We hope you can give us another chance.Sincerely,El Cid Resorts.

8/10 Good

Ricardo

Traveled with family
Liked: Cleanliness, staff & service
Stayed 4 nights in Jul 2023
Response from El Cid Resorts on Aug 1, 2023
Estimado Ricardo,Muchas gracias por tomarse el tiempo de compartirnos sus comentarios por este medio.Estamos contentos de saber que en general su estadía fue buena.Será un gran placer el atenderle cuando decida volver.Saludos Cordiales,El Cid Resorts.

6/10 Okay

David

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from El Cid Resorts on Jul 26, 2023
Estimado David,Nos gustaría poder obtener más detalles al respecto sobre tu reciente estadía, para poder tomar las acciones correctivas.Esperamos nos permita atenderle.Atentamente,El Cid Resorts.

6/10 Okay

Alcira

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This property is old and outdated. It’s due for some much needed upgrades. I’m glad we didn’t choose the all inclusive option because the food was not good. Luckily there are lots of restaurants in the surrounding area. Our phone never worked, fan could only be placed on one setting, light went off in restrooms but couldn’t get ahold of anyone since our room phone didn’t work. The staff was lovely! Very helpful and friendly.
Stayed 6 nights in Jul 2023
Response from El Cid Resorts on Jul 26, 2023
Dear Alcira,First of all, we would like to thank you for taking the time to share your feedback regarding your experience at el Cid Castilla. We are working regarding this comments.We hope you can reconsider giving us another chance to attend you.Sincerely,El Cid Resorts.

8/10 Good

Ana Leticia Rojo

Traveled with family
Liked: Amenities
The adults pool was so nice.
Stayed 3 nights in Jul 2023
Response from El Cid Resorts on Jul 26, 2023
Dear Ana Leticia,Thank you so much for taking the time to share your comments regarding your experience.We will be waiting for your return in order to welcome you back.Best Regards,El Cid Resorts.

6/10 Okay

Josue

Disliked: Cleanliness, staff & service, property conditions & facilities
It seem like people are running around Orion. No one really to help or attend room service never another job.
Stayed 6 nights in Jul 2023
Response from El Cid Resorts on Jul 24, 2023
Dear Josue,First of all, we would like to thank you for taking the time to share your review regarding your experience.We are sorry to hear that you didn't enjoy your stay. We are taking care of the issues you mentioned in order to improve our services.We hope you can give us a second chance to attend you.Sincerely,El Cid Resorts.

8/10 Good

Verano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from El Cid Resorts on Jul 15, 2023
Estimado Huésped,Agradecemos que se haya tomado el tiempo de compartirnos su calificación por medio de Expedia.Esperamos seguir siendo su elección y darle la bienvenida nuevamente.Saludos Cordiales,El Cid Resorts.

10/10 Excellent

Erendira

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Genaro and Ignacio from pool service were amazing. Adrian in the Italian restaurant was also amazing. We would def ask for them again.
Stayed 6 nights in Jun 2023
Response from El Cid Resorts on Jul 5, 2023
Dear Erendira,Thank you so much for taking the time to share your review regarding your experience at el Cid. We are so glad to know that you had an amazing time.We will be waiting for your return.Sincerely,El Cid Resorts.

6/10 Okay

allan

No comment
Stayed 3 nights in Jun 2023
Response from El Cid Resorts on Jul 5, 2023
Estimado Allan,Agradecemos su calificación por este medio. Nos gustaría poder obtener más detalles al respecto para poder dar el debido seguimiento.Atentamente,El Cid Resorts.

8/10 Good

Priscilla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There was little amenities if you did not get all inclusive
Stayed 5 nights in Jun 2023
Response from El Cid Resorts on Jun 28, 2023
Dear Priscila,Thank you so much for taking the time to share your review regarding your experience at el Cid.We are so glad to know that overall you enjoyed your experience.We will be waiting for your return soon.Sincerely,El Cid Resorts.

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from El Cid Resorts on Jun 17, 2023
Dear Jason,Thank you so much for taking the time to share your score regarding your experience.We are glad to know that overall you enjoyed your time.Sincerely,El Cid Resorts.