Ratings based on 61 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
77% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
by A verified traveler

Love the location, charm and private pool

Posted Apr 3, 2014 on Hotels.com
If you're looking for a place to have some peace and quiet, this is it. It is a well kept secret in Mazatlan...love the charm and the personal were courteous and helpful. The room was always clean and they have the best flushing toilets in the whole country
4 out of 5
for Everyone
by Terri from Canada

El Cid Granada exceeded our expectations!

Posted Mar 29, 2014
Pros: We liked the staff and the fact that they is secured parking for your vehicle if you are driving.
Cons: Nothing, the staff were wonderful.
Location: You are in the golden zone and you have access to the beach through the other El Cid resorts.
We stayed in El Cid Moro Beach in November so we knew where El Cid Granada was and we wanted that same area again. El Cid Granada was much cleaner than the Moro Beach Club, but had a few cockroach problems in the main walk ways. We told the staff and the next thing we knew they were spraying for them. We did not have any in our room. The room was totally clean and the staff were wonderful. Will we stay there again - yes we will. There is a Italian restaurant on site that makes the most wonderful pizzas we have every eaten and that was the second reason we wanted to be in this area again. Prize was comparable to other hotels in the area. If you are travelling through Mazatlan try to hit this hotel on a Wednesday night as they have a terrific life mexican evening for a very reasonable cost. You will enjoy many areas of Mexico at this celebration which includes your supper and beverages.
5 out of 5
for Everyone
by Patricia from Seattle, WA

Carnaval in Mazatlan

Posted Mar 15, 2014
Pros: Sitting in the sun by the pool with a good book and a michelada. There's a restaurant in the pool area should you need something more substantial.
Cons: I paid extra to get internet service, but the rooms in the back 40 couldn't get it. The staff changed my room and everything was fine after that.
Location: It's in the Golden Zone so there's lot's of shopping and clubs, and transportation is readily available. The beach is right across the street.
I've stayed at this hotel before, and prefer the quieter atmosphere to that of the other El Cid hotels across the street on the beach, though it's an easy walk over the sky bridge to the noisier, more public hotels. The pool area here is lovely! This one is on the golf course and the beach vendors don't come here. Bus or taxi service is readily available whenever it's needed, and the lobby opens into a very nice Italian restaurant. The staff is friendly and helpful.
4 out of 5
for Everyone
by keith

Nice hotel

Posted Mar 7, 2014
A little outdated.......... fair price for what you get.......... excelent staff........ I would come again for sure............
3 out of 5
by lloyd from canada

fair hotel across from beach,

Posted Feb 7, 2014
Pros: nice pool,good location
Cons: The rooms could be upgraded,linens very old and thread bare
Location: near eating places and bus stop,beach across by overhead walk way
We booked for non smoking room and king size bed ,received smoking and 2 double beds offered down grade smaller room and where drilling was taken place.
4 out of 5
for Everyone
by Karen from Des Moines, IA

Very Nice Hotel Complex.

Posted Feb 6, 2014
Pros: Beautiful Beach nice clean pools. Very Friendly staff. Food was better than at some all-inclusives we've been Got a massage from Josefina FABULOSO!!!
Cons: Vendors on the beach can be very annoying, but hey gotta make a living right!
I always do a little research before I book and looked at a lot of places in Mazatlan, because we had never been to that side of Mexico before. Im not real picky about rooms because after all I'm going for the BEACH right!! Any way when we checked in we were "upgraded" from the Granada which is not on the beach(which I DID know and was OK) to the Castilla across the street and on the beach. I was really glad we did. Come to find out the only bar open after 5 (when the pool bars close) was in the Castilla lobby!!! I was surprised that in a complex of 3 hotels that the one bar was not packed. Maybe the "Party Hearty" crowd went to Senor Frogs!! Which is attached to the hotel. The room was nice and clean, A/C worked well, however it was right by the lobby, good access to bar but the band was pretty loud!!! Beds are the typical HARD Mexican beds! Food in the Buffett and the two restaurants we tried was excellent! We did the sushi and the Argentine style. Mazatlan did not seem to be the "Party Town" that Cancun is. But in all honesty we don't stay out like we used to!!
4 out of 5
for Everyone
by Jim from Queretaro MX, Scottsdale AZ

Granada good - less impressed with the towers

Posted Jan 14, 2014
Pros: The staff, the pool (at the Granada) - the size of the rooms, the kitchenette which allowed us to enjoy our fresh fruit and coffee in the morning.
Cons: Food and beverage abysmal - food and drinks substandard - really, not good at all.
Location: location is good, right in the "zona dorada" lots of bars, restaurants and shops. Better beach a little bit south (in front of Raddison)
The Granada is good old place, renovated and kept up - nice jr suites with kitchenette, nice pool area. Staff very nice and helpful - we speak Spanish, but we observed staff being very helpful to guests who did not speak spanish and/or were unfamiliar with Mexico or Mazatlan. I rate the staff highly. The rooms are older - well renovated, but not soundproof - one can easily hear your neighbor and whatever they are up to - but the clientele seems to be mostly older Canadian travelers and so there is a good measure of decorum and manners displayed by guests toward one another - so no real problem. The younger folks there also comported themselves very well. The towers, on the other hand draw a big national crowd - and the operative word is "crowd". Crowded pools and crowded beach-front. As regular visitors to Mazatlan (we live in Queretaro) that is not particularly inviting to us. Our advice - feel comforatble booking the Granada, enjoy their pool - and when you want to go to the beach, go south to Cerritos/Gaviota area (walk 30 minutes\ - or take a Pulmonia) and enjoy a better beach down in front of the Raddison in that area. Mazatlan is great andf El Cid Granada is a winner.
4 out of 5
for Golf
by senior lee from vancouver bc

senior lee

Posted Dec 26, 2013 on Hotels.com
wonderful place-excellant for golf with caddies in site and good prices. part of el cid mega resort with many options to dine on beach or suntan secluded many very nice long time people work there who are always eager to help. one thing the pillows are always hard so pack one of your own in your golf bag..there is a fee for wi-fi which is too high per day but fair for the week..all inclusive available but if you just drink mostly beer your room has fridge etc and there are many fun dining options at the hotel and nearby.great place.
5 out of 5
by Tom from Florida

Great place

Posted Dec 10, 2013 on Hotels.com
Been to Mazatlan many times, this place is the best.
2 out of 5
by ernesto zaragoza from guaymas sonora mexico

Posted Dec 4, 2013 on Hotels.com
the room was very noise