Ratings based on 108 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom alaska

no guests

Posted Oct 25, 2014
I was give a hard time when I had gueste they said no guests after 8pm and 0 guests in the room I travel alone and come to mazatlan to visit my family and girl friend I will not stay here again I never had this problem at any other el cid and I come to mazatlain 2 to 3 times a year and always stay at the el cids.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom VA

Beautiful facility.

Posted Oct 20, 2014
Pros: Pools, weather, most waiters, our room.
Cons: Make clear the tipping policy.
Location: We went on a bus tour of the city and a boat trip to Deer Island. We also enjoyed a massage.
We were very pleased with the facility and were greeted very warmly. The food was very good and service was good. We were disappointed by having to wear a bracelet to signify our all inclusive status and then having to sign a ticket each time you ate or drank. It has been my impression that all-inclusive covers everything. We were treated rudely one evening by a waiter wanting to be tipped. We tipped when we wanted and did not like being expected to tip each time. Otherwise it was a very enjoyable stay.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom California

Marina Beach a winner

Posted Sep 7, 2014
very well-organized hotel with many amenities. helpful and friendly staff. I would go again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom LA QUINTA CA

Great experience! !

Posted Aug 30, 2014
Thanks to all the staff. . You make me feel so good. Great experience. ..
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful property. Great place to relax.

Posted Jun 19, 2014
We visited during the off season in early June and really enjoyed not having to deal with crowds or to compete for reservations at the a Italian and Argentinian restaurants (those are at El Moro, but were available to us through our all-inclusive deal). The short water taxi ride to the beach is nice. Beautiful beach and lovely marina. Some acquaintances went deep sea fishing and brought in several mahi mahi.
4 out of 5
Recommended
for Couples
by sammyfrom or

Friendly visit

Posted May 2, 2014
Pros: location
Cons: Offer better access to the Airport
Location: There are a lot of cool boats in the harbor
Selected Hotel for a wedding and its location. Hotel provided a boat shuttle to their beach
5 out of 5
Recommended
for Everyone
by Kathyfrom Washington State

Great stay in Mazatlan

Posted Apr 17, 2014
Pros: Location, Loved watching the boats and could catch a free shuttle to other El Cid for shopping.
Have stayed several places in Mazatlan and this was wonderful. Clean, bigger room than expected (kitchen), nice staff and the grounds/pools are beautiful. Wish we'd had longer than three days.
5 out of 5
Recommended
for Business Travelers
by Eduardo Alvarezfrom San Antonio, Tx

Great Stay

Posted Apr 1, 2014 on Hotels.com
Excellent place.
4 out of 5
Recommended
for Families
by Krisfrom Vancouver, BC

Great family hotel!

Posted Mar 28, 2014
Pros: The rooms, pools, beach, grounds. The front desk and bell men are very helpful and friendly! It has a quiet atmosphere, not party life.
Cons: They nickel and dime you on everything if you are not all inclusive! Room service brought burnt food, hid it on purpose!
Location: The bus stops in front of the hotel and for 10 pesos you can go to city centre and the market on the Sabalo Centro bus. Eat at the Fat a Fish.
Before booking at marina El CID I did a lot of research. I had also walked through the hotel due to other trips down to see family so I was familiar with the hotel and restaurant as we had eaten there previously. We were happy with the facility, staff and service. The pools are lovely and have spaces where our 3 year could swim in a shallow area. I really liked the cold pool as the other one was quite warm and not refreshing. The only thing I wasn't aware of is if you are one the far building (which has the best views!) it is quite a lengthy walk to the beach boat or lobby. You can ask them to drive you in a golf cart but many times we did not want to bother anyone, so we ended up carrying our 3 year old, a lot. The rooms were quite large. The beds are quite firm which my husband likes. The patio door has a lock but it's pretty easy to unlock so we were quite diligent in watching our child. It might be worth bringing the little plastic child lock if you have young kids. The beach is great but you do have to take the boat across. The food is mediocre at best. We noticed too that good service at the restaurant was dependant on your tipping which bothered me because I am not going to tip generously for poor service. There are lots of restaurants to eat at down the road if you are not all inclusive. Beware of the "Welcome breakfast" as it is a vacation club pitch.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Place to stay

Posted Mar 17, 2014
Pros: clean and great layout
Cons: nothing
Location: free shuttle to the golden zone
Had a week timeshare so booked a day early using expedia. turned out to work great