We loved the resort. Our 3 bedroom villa was very well furnished and clean. The location was great - away from the crowds and yet not too far! One could easily access public transportation or take tours: whichever suited our fancy.
The only issue we had was that there was no wireless connection from our unit (they say they'll have it soon) and we had to take our laptop to the pool area or the restaurant to be able to access intenet. This was a problem because we could not view the tours available or book them online. We had to rely on the staff. After a couple of days the wireless stopped working from other locations too! Also, there was some stink from the drains. In one bedroom it was unbearable.
Sadhna from Los Angeles, CA
ISLA MAZATLAN GOLDEN RESORT IS LOCATED IN THE HEART OF THE NAUTICAL, TOURIST AND RESIDENTIAL DEVELOPMENT OF MARINA MAZATLAN …More
Wow we stayed for 2 weeks - the hotel is blocks from the malecon which is a 10km path along the ocean - so beaches galore within walking; you are right in the machado which has a ton of restaurants, entertainment in the eves and beautiful atmosphere. You are in the heart of centro - so much to look at, beautiful architecture, church; the marcado is within walking. Heck we even walked to the ferry to stone island (beautiful beach)
The staff is amazing - many speak english which makes it easy; but they are personable, helpful and top notch. The food at the hotel is also extremely good - we did eat in many other places, but the hotel was always the best - hats off to the chef!
Lawrence from Vernon, BC Canada
Situated in the historical district, this hotel is close to Angela Peralta Theater, El Faro Lighthouse, and Plaza Machado …More
We were supposed to be in Cabo this week but decided to check out Mazatlan after the hurricane. We were very happy we did. The staff at the Emerald Bay were very accommodating when we asked to be moved to an upper floor the second night. The bartenders at the pool remembered our room numbers and special drinks when ordering drinks from the day before. We had no trouble getting our tickets to sign for food or drinks. We did not choose to do the all inclusive. There are so many places to eat on the beach and in town. The pulmoni drivers would drop us off at a restaurant and would come back in about 2 hours to drive us somewhere else. The service was spectacular everywhere. We spent a couple days at the downtown hotel on the beach. We took showers in the gym and left our bags at the concierge so we could walk around downtown. Both hotels were super clean and the staff were wonderful. Can't wait to go back. So many things to do.
Terraced above a long crescent beach fringing Emerald Bay, this family-friendly resort lies in little-developed Nuevo …More
After staying at the palms for three nights our second part of our vacation was a pueblo bonito. I was very impressed by the cleanliness of this place compared to the palms. Everything was good, the food , the pool and the beach. The only thing that I didn't like was the time share presenters. They should tell us before hand that after our first presentation that they are going to set us up with a second presenter. If I said I'm not interested in the timeshare why would I say yes to the second presenter. This guy was rude just because we didn't wang to join their pueblo amigo passport. Overall it was a nice hotel.
ivan from san diego ca
Facing Bird Island on the north end of Mazatlán's Golden Zone, the all-suites, hacienda-style Pueblo Bonito Mazatlan offers …More
From the moment we arrived at the resort, we loved it. I can't say enough about the staff and their customer service skills.The resort is stunning from every view. The beach runs for miles and all of the expected luxuries are readily accessible. The resort is huge and remotely located on over 800 acres and access protected be a security gate. It's like being in a gated community which put us in an extra relaxed state. Though there was only one restaurant - we can't complain about the food - it's well prepared and sizable portions. The rooms are very nicely designed and our ocean view from the balcony was breath taking. The room's restroom was large with double sinks, a private toilet, a stand-up shower and separate tub. Our room had a mini-frig, coffee maker, iron and ironing board, a valuables safe, cable TV and good wi-fi reception. The pools, spa & salon were also nice.
As I mentioned the resort is over 800 acres but there is only one restaurant and no shopping - that includes a souvenir shop. The hotel provided us a shuttle into the city to shop but the city isn't close by and they don't wait for you - they return for you. None of the boat tours pick-up from the the resort beach so you also need to get a shuttle to the city to take advantage of those things. While the cleaning staff were excellent, there were insects in the sinks regularly. We weren't sure if that was a pest control issue or a Mazatlan issue but they didn't keep us from enjoying our stay.
Kenney from St. Louis, MO.
This Mazatlan resort is by the ocean and set on its own private beach within minutes of Estrella de Mar Golf Course. Regional …More
It was a beautiful hotel but in the middle of nowhere. It's a great thing that the food and service was great because no one was going to delivery pizza to you. The room was clean and the bed was comfortable.
This Mazatlan hotel is located by the ocean, nestled on the beach a short distance from Old Spanish Fort, El Faro Lighthouse …More