Ratings based on 395 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom California

Extraordinary location, extraordinary service.

Posted Nov 29, 2014
Have been here many times. Mostly American and Canadian guests in thanksgiving week. Grounds and hotel in perfect condition. Food and drinks by the pool adequate and priced fairly. Restaurant food has declined in quality since the hotel pushes all inclusive package. Wish they did not. All inclusive attracts a different crowd. If you eat and drink a lot it is worth. A la carte menu is fairly priced but choice and quality not to par with hotel experience.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 21, 2014
Beautiful facility... great food! Very good service. Large spaciousted pools.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 20, 2014
We were supposed to be in Cabo this week but decided to check out Mazatlan after the hurricane. We were very happy we did. The staff at the Emerald Bay were very accommodating when we asked to be moved to an upper floor the second night. The bartenders at the pool remembered our room numbers and special drinks when ordering drinks from the day before. We had no trouble getting our tickets to sign for food or drinks. We did not choose to do the all inclusive. There are so many places to eat on the beach and in town. The pulmoni drivers would drop us off at a restaurant and would come back in about 2 hours to drive us somewhere else. The service was spectacular everywhere. We spent a couple days at the downtown hotel on the beach. We took showers in the gym and left our bags at the concierge so we could walk around downtown. Both hotels were super clean and the staff were wonderful. Can't wait to go back. So many things to do.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom California

Amazing Hotel!!!! Bad Service!!!

Posted Oct 15, 2014
Amazing hotel love it. Service was awful, it was very clear that brown skin people are ignored in this hotel by the staff. Me and my gf did not felt welcomed as friendly as we tried to be with our own people.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom chihuahua

Nice hotel but not beach

Posted Oct 13, 2014
Great service hotel is georgous i recomend all inclusive because is to far from mazatlan city
5 out of 5
Recommended
for Everyone
by A verified traveler

Mejor hotel en Mazatlán

Posted Sep 16, 2014
Pros: Todo
Cons: La playa no es la más linda de Mazatlán, pero creo que eso no depende del hotel, sino de la naturaleza.
Hotel limpio, excelente comida y muy buen servicio.
3 out of 5
Recommended
for Everyone
by A verified traveler

Buen Hotel Familiar

Posted Sep 10, 2014
Cons: Le hace Falta otro restaurante de Especialidades y le falta Música en el Bar. Carece de ambiente nocturno
Buenas Albercas y buen servicio. Hace falta mas ampliar las opciones de restaurantes para la cena. Falta agregar algo de vida nocturna así como el menú de bebidas
5 out of 5
Recommended
for Everyone
by A verified travelerfrom México

Posted Sep 4, 2014
Pros: El restaurante Bistro y la alberca
Cons: Variedad de alimentos a la carta del restauranter Cordeliere (comida y cena)
Location: Es un hotel alejado de la civilización, lo cual es perfecto para descansar y sobre todo seguro
Estancia placentera, restaurante Bistro atención excelente todos los platillos que pude disfrutar muy sabrosos, alberca limpia.
3 out of 5
Recommended
for Families
by A verified travelerfrom Chihuahua

Posted Sep 1, 2014 on Hotels.com
No ofrece dentro de los paquetes servicios básicos como WIFI. Hotel descuidado en regaderas y closets. Hay hormigas y lagartijas dentro de los cuartos. Los precios de bebidas y alimentos son exagerados
3 out of 5
Recommended
by Pedrofrom Las Vegas

Horrible service and food for the price.

Posted Aug 26, 2014 on Hotels.com
Just spent the weekend there and besides the guys at the main pool bar, the service was pretty bad. Are at the restaurant next to the main pool and looking at the prices a la carte you'd think you're getting gourmet quality, very very far from it, if you're not all inclusive stay away from it. Food was cold and precooked rations ridiculously small. Ordered room service once and was another disappointment. Holliday inn has better food than this hotel. Valet parking guys act like they just opened the hotel last week, very disorganized. Tried to check out from the room and had to give my cc # again cause the lost the voucher, valet lost my ticket. The room that we got had a balcony but it smelled so bad even the bell boy suggested get a different one. We did but they didn't have one with a balcony. Not a big deal but the front desk didn't show any empathy for the change. Won't be coming back here any time soon. For this price you can get better service anywhere in Mazatlan.