Ratings based on 312 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from kirkland wa

Nice hotel needs a few updates

Posted Jul 13, 2014
The grounds and staff at Emerald Bay are exceptional! There are a few things that would make this day better however. The bathrooms by all of the polls including the adult pool really should be redone they remind me of the bathrooms at your local park. The one exception being the new restrooms by the pool by the restaurant the bistro. I found myself walking all the way back to my distant room to go to the bathroom throughout the day rather than having to use the pool bathrooms. I also heard other folks talking about how gross they were so I know it wasn't just me. :) The only other suggested I have to improve this wonderful hotel would be to find a way to cool down the pools. Honestly they felt like hot tubs by the afternoon and I would prefer to sit sweating in the sun men go in them as they provided no relief from the heat. Overall I have to say the hotel grounds are gorgeous and the staff are very friendly these couple of changes would've made it the perfect vacation :-)
4 out of 5
Recommended
for Everyone
by A verified traveler from houston

A beatiful hotel close to the beach

Posted Jul 5, 2014
It was a very good experience! The staff tries to please you as much as possible; but I think administration needs to pay more attention to the number of customers and staff. It seems they are trying to save some money by not hireing enough staff to attend the customers. Also they need more tents close to the beach and some water activities. Im sure next time we come back those problems will be fix!
4 out of 5
Recommended
for Everyone
by A verified traveler from san diego, ca

Posted Jun 28, 2014
This place is awesome!! The huge pool with bar pool is the best. My kids had a blast we will definately go back!! The food is average other than than everything else is excellent! Also i would like more nightly activities or entertainment for the family.
5 out of 5
Recommended
for Everyone
by Ariz from Texas

Beautiful hotel very peaceful and relaxing

Posted Jun 18, 2014
Cons: The only thing I feel they should improve is the mattress n pillows. They were kind od old.
Location: It is kind of far, but with the facility of the bus transporting u to the other pueblo bonito that gives u the access to everything!!
The hotel is beautiful and very relaxing! ,The spa is just amazing! and the gym has everything you need to exercise. The food is really good , tons of sea food is offer .
5 out of 5
Recommended
for Everyone
by A verified traveler from McKinney

Posted May 28, 2014
Excellent hotel; great food, beautiful rooms and surroundings. Best pools and excellent staff. Needs a good boutique/store like Pueblo Bonito Mazatlan. Will come back again.
4 out of 5
Recommended
for Everyone
by Judy from Green Valley, AZ

Not a five star but a great 4 star!

Posted May 19, 2014
Pros: Grounds and pools. Value.
Cons: See above
Location: Stayed at the resort the entire time.
Just returned from 12 days at PBEB and can't wait to go back. The grounds and pool are the best? We had a room on the second floor overlooking the adult pool, The ocean view might not be as great as 3rd & 4th floor rooms but it was still nice and we liked the fact that all the palms and tropical foliage provided some shade in the afternoon. The food was good....buffet breakfast great ...lunch and dinner good but needs more variety. The wait staff was great: friendly and attentive Why not 5 star??? 1]Very stingy with towels provided -only 3 bath towels, 1 hand towel and 1 washcolth. 2] could use a little soap [bleach?] on the floors. Yes the maids wet mop with water every day but obvious accumulated dirt on all the edges and corners and under the beds. The pool restroom floor tiles could also use a real scrubbing 3] Why not include deli sandwiches on the all inclusive? Sometimes we didn't want a big dinner and just a sandwich from the deli was perfect. 4] signing for everything when on an all inclusive is a hassle and obviously done for extra tips [we were tipping extra cah most of the time anyway] 5] Beware of the water bottle game. During our last 4 days all the waiters kept bringing un-asked-for extra bottles of water and when we asked them to return them they still wanted us to leave it on the bill. Padding for tip portion???? Just plain annoying and had us wondering if they thought we weren't tipping enough extra???
5 out of 5
Recommended
for Everyone
by A verified traveler

Paradise

Posted May 19, 2014
Pros: Everything!
Cons: The rooms at the end of the resort are far from the lobby, carts run often, but not enough. Some benches for rest would have helped my 81yo mother
Location: GREAT restaurants, including a great breakfast area a short walk down the beach, called Surf's Up! Also Bruhas, Topolas,The Persidian
This is our 10th year at Emerald Bay and it is just as wonderful this year as the first. Although the staff is changing, the attention to detail remains and the quality remains. Would never go anywhere else!
4 out of 5
Recommended
for Families
by A verified traveler

Great hotel on quiet stretch of beach

Posted Apr 28, 2014
Pros: great poolside service! Peaceful.
Location: Try Roy's Restaurant at Cerritos point. Good seafood! Good price and great service!
This was our 2nd stay at this hotel and while it is aging, it is still in great shape and the staff was excellent.
5 out of 5
Recommended
for Everyone
by A verified traveler

Best Hotel in Mazatlan

Posted Apr 14, 2014
Pros: It is an veritable paradise
Location: Lots of things are close, including the playa bruja
I don't think anything compares to this hotel in mazatlan…the resort is absolutely beautiful and the setting is also about as good as it gets. The staff is very accomodating, and the food and drinks make it okay to never leave this place. We go every year, and it never disappoints.
4 out of 5
Recommended
for Everyone
by 2nd Timer from Michigan

Not as expected

Posted Apr 14, 2014
Pros: Clean & quiet - good family atmosphere. Always able to get into eat and get pool chairs.
Cons: Some staff were surprisingly unfriendly. I felt bad for our friends that traveled with us as we had raved about how good it had been last year.
Location: We made use of the Mazatlan (town) resort and shopped and golfed. We also used the spa. Not as much to pick from as Cabo.
We had been to a Pueblo Bonito property in Cabo last year (Sunset Beach) and expected a similar experience. The resort was nice, but service and friendliness were not near what they were in Cabo. We had several interactions with staff that were borderline unpleasant. I was disappointed in that aspect. Food was overall good. A few more options would be nice.