Ratings based on 327 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely small resort, easy to get around

Posted Mar 31, 2015
Pros: Everything
Location: Mazatlan itself is a busy city so we walked the beachand stayed at our resort mostly. Lots of activities available if you are interested
Love the staff, the beach, and the food and service was awesome.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom overland park, ks

Posted Mar 23, 2015
Pros: The beach is great. No seaweed. Sand is great.
service on the beach is excellent. other places it's very slow to get the ticket if you're on the meal plan.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom mpls ,MN

Mazatlans beauty in a downtown

Posted Feb 2, 2015
Pros: The waiters and maid staff
Cons: the maintainable we pay for
Location: Fat fish excellent Carlos and Lucia excellent Chili peppers excellent
The beauty of the sun and sand, The hardest working short staff, one waiter for one side of the beach and one side of the pool all by himself, The food was awesome, on the cool side, not hot hot, The plumbing getting old, the toliet running all night, the sink dripping, You get the drift We are owners and they want 80 dollars a day for all inclusive, We got a deal on Expedia, No one can tell us what is happening after our years are up, 2016
3 out of 5
Recommended
for Families
by Edgar Yonelfrom Ecatepec Mexico

Inconformidad

Posted Jan 16, 2015 on Hotels.com
Mal por que en la reserva donde marcan las características mencionan que contamos con Wifi gratis y al momento de estar en el hotel te lo dan si vas a conocer el nuevo hotel y te tratan de vender un tiempo compartido, además de que te obsequian según esto un desayuno bufet que deja mucho que desear ya que el plan contratado era TODO INCLUIDO y además no me dieron el servicio de transportación gratuita al aeropuerto, lastima porque la verdad el hotel esta muy bien, las camaristas y los meseros se portaron a la altura y el resto del personal demerita el trabajo de los que se esmeran a dar un buen servicio
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Calgary

Perfect Winter Break

Posted Jan 5, 2015
Very quiet in the evenings but lots of adventures once leaving the resort. We found the grounds and pools to be exceptional with fantastic staff. Beach was much better than expected. The only criticism is that the rooms are very tired but the beds were quite comfortable.
3 out of 5
by A verified travelerfrom Dallas, TX

Very slow service

Posted Jan 4, 2015
Hotel was full and under staffed. Service at pool side and at restaurants was extremely slow.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Edmonton Canada

Christmas at Pueblo Bonito Mazatlan

Posted Jan 4, 2015
Pros: Small size, wonderful view from room. Easy to get around. Two pools. Lots of chairs. Organized trip to baseball game. Rub shoulders with nationals.
Cons: More info about resort upon arrival. Less pressure to go on time share tour. Room could have been cleaner...thick dust on light fixtures/corners.
Location: Beach walk, boogie board and fishing right at the resort. Amenities outside the front door and easy to get to market from here. Baseball game!
2 adults, 2 teenage girls. Free upgrade to one bedroom upon arrival. Nice surprise. Had phoned/emailed before arrival to do just this and got no response. Pressure to book time share tour upon arrival very annoying. Room key was held hostage till we heard the sales pitch to go on tour and no WiFi info given as they want you to go on tour. Need to ask at front desk later. Resort was oddly quiet over Christmas. Good for us but not good for Mazatlan tourism. Shuttle to sister property very easy and a nice change in scenery and menu. Emerald Bay very pretty but Mazatlan has way better beach, closer to action and easy to get around. The rooms here have a much better view of ocean. The staff put on a wonderful Christmas dinner and breakfast buffet was abundant. The serving staff work hard and are very pleasant, this is true for everyone. My third trip to Mazatlan, 1st to this resort. I would return to this resort easily. It is handy with amenities close by. I truly love Mazatlan.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom h

Better than average, but not great

Posted Dec 21, 2014
Picked up a one day stay here while at their sister property, Emerald Bay, because PB Mazatlan is closer to downtown AND, importantly, EB didn't have working wi-fi in their rooms (despite promoting it). Had work to do during vacation against a deadline, so I went to PB. Not as nice as EB but location and wi-fi wins.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 16, 2014
Had a wonderful time there and recommend it highly. I have stayed there few times and enjoyed it every time.
5 out of 5
Recommended
for Couples
by A verified travelerfrom salem, OR

First trip

Posted Dec 9, 2014
Location: There are a lot of resurants near by that serve good food at reasonable prices. Also nearby are spas where you can get messages, pedicures etc.
This was our first trip to Matzatlan and we went to Pueblo Bonito on the advice of family. As a first experience in Mazatlan the hotel was first rate. That said I found the on site restaurants good but expensive, luckily there are several good places to eat within walking distance. The rooms are nice, we had a very large studio with plenty of seating and a balcony overlooking the pool. The negatives were that the bed was a double and pretty soft. In addition, the air conditioner didn't seem to do much. Offsetting that was a nice breeze that cooled off the the room in the afternoon. WARNING: this is a time share and the minute you are checked in they will hustle you over to the time share table to take a tour of their other project in Matzatlan, Emerald Bay. The bad news is that the sales people are very persuasive. The good news is that you get $200.00 in credit to be used at Pueblo Bonito, 15% off of additional charges and free internet service which was less than wonderful from our room.