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Reviews of Gaviana Resort

3.5 out of 5
Gaviana Resort
Av. Playa Gaviotas 100, Zona Dorada, Mazatlán, SIN

Reviews

8.2

Very Good

Rating 10 - Excellent. 468 out of 1001 reviews" "
Rating 8 - Good. 303 out of 1001 reviews" "
Rating 6 - Okay. 123 out of 1001 reviews" "
Rating 4 - Poor. 58 out of 1001 reviews" "
Rating 2 - Terrible. 49 out of 1001 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Angel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok.
Stayed 6 nights in Apr 2024

4/10 Poor

Lizbeth

Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024

6/10 Okay

Alexandra

Traveled with family
Liked: Cleanliness, staff & service
A good hotel option - we enjoyed the access to the beach and availability of beach cabanas for guest use. This would not be the place for you if you are a light sleeper - music is blaring until after midnight from the beach/restaurant next door. Hotel in need of some updates and repairs in the rooms.
Stayed 3 nights in Apr 2024
Response from . on Apr 19, 2024
Hola, muchas gracias por sus comentarios espero puedan regresar pronto a su casa de playa Gaviana Mazatlán.

10/10 Excellent

Karina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Banda from the business behind the property play music all night, and the windows are not noise proof.
Stayed 3 nights in Apr 2024
Response from . on Apr 19, 2024
Hola, muchas gracias por sus comentarios espero puedan regresar pronto a su casa de playa Gaviana Mazatlán.

10/10 Excellent

Lauriana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff. Quick and easy check in
Stayed 1 night in Apr 2024
Response from . on Apr 19, 2024
Hola, muchas gracias por sus comentarios espero puedan regresar pronto a su casa de playa Gaviana Mazatlán.

10/10 Excellent

Mélodie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place!
Stayed 6 nights in Mar 2024
Response from . on Apr 10, 2024
Hola muchas gracias por sus amables comentarios espero puedan venir pronto a su casa de playa Gaviana Mazatlán

6/10 Okay

Jon

Disliked: Staff & service
Very noisy, no insulation or soundproofing in the rooms, so we heard the music from the nearby clubs all night. Also got a 3 AM wake-up call from the hotel staff because someone else (not us) left their car running and they were trying to find out who it was.
Stayed 2 nights in Apr 2024
Response from . on Apr 10, 2024
Hola muchas gracias por sus amables comentarios espero puedan venir pronto a su casa de playa Gaviana Mazatlán

8/10 Good

Bradleigh

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Overall we had a really nice stay at the Gaviana Resort. All of the staff were nice and the restaurant food was good. I liked being able to walk directly onto a nice beach. The pool was nice as well and they have somewhere you can buy sunscreen on site. We did not realize before arriving that there was a club attached to the property lol, so be mindful of that. The music is loud and lasts until about 4 or 5 in the morning. You get free entry though so it was convenient to have somewhere so close to go out and have a drink at night. Sleeping through the music was not an issue for us either, so that is not a complaint. The area is very walkable with lots of restaurants and other places to go out too. Our tv stopped working and had a pop up that kept asking us to enter in a password we did not have, and that was annoying. And we had to track a cleaning lady down to come clean our room because no one came the first two days. Other than that it was a very lovely stay. We had a really early flight and the staff helped us to book our taxi to the airport, which was awesome.
Stayed 5 nights in Mar 2024
Response from . on Apr 10, 2024
Hola muchas gracias por sus amables comentarios espero puedan venir pronto a su casa de playa Gaviana Mazatlán

8/10 Good

JOEL

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the middle of entertainment options and restaurants.
Stayed 1 night in Mar 2024
Response from . on Apr 10, 2024
Hola muchas gracias por sus amables comentarios espero puedan venir pronto a su casa de playa Gaviana Mazatlán

4/10 Poor

ange

Traveled with partner
Disliked: Staff & service, amenities
Upon arriving this property looked nice. Our room was far away from nice area and above a few night-clubs. We had very little sleep.
Stayed 1 night in Mar 2024
Response from . on Apr 10, 2024
Hola muchas gracias por sus amables comentarios espero puedan venir pronto a su casa de playa Gaviana Mazatlán

2/10 Terrible

Gabriela

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was not what we , pay for , rooms where dirty , no hot water and not enough towels, I pay for an ocean view and I didn’t get it , but pay or it !! People were rude , only thing we like was the pool !! I don’t recommend this place !
Stayed 6 nights in Mar 2024
Response from . on Mar 23, 2024
Gracias por sus comentarios en Gaviana

10/10 Excellent

wendy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone at the Gaviana was fantastic!! The delicious breakfast with complimentary drink on the water was outstanding! Joe's is a blast!!!! Mazatlan is a super fun place and the Gaviana is a perfect place to stay!!
Stayed 7 nights in Mar 2024
Response from . on Mar 23, 2024
Gracias por sus comentarios en Gaviana esperamos vuelvan pronto a Gaviana

4/10 Poor

Jose

Disliked: Staff & service
This hotel is dated, need some refresh, The pool was dirty, we were assigned a room that felt boxy , not to mentioned that we paid a higher rate for whatever reason,(long weekend in Mexico)I respectfully ask to change the room and they couldn’t . To top it off, the two days we stayed, we ran out of water mid shower . We have stayed in this hotel many times before, I hope I don’t have to come back to them in the future .
Stayed 2 nights in Mar 2024
Response from . on Mar 23, 2024
Gracias por sus comentarios en Gaviana

8/10 Good

Mayrim Advett

Stayed 4 nights in Mar 2024
Response from . on Apr 10, 2024
Hola muchas gracias por sus amables comentarios espero puedan venir pronto a su casa de playa Gaviana Mazatlán

10/10 Excellent

juan

Stayed 3 nights in Mar 2024
Response from . on Apr 10, 2024
Hola muchas gracias por sus amables comentarios espero puedan venir pronto a su casa de playa Gaviana Mazatlán

8/10 Good

ricardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the stay was great, central location within walking distance to boardwalk. Although it is noisy at night due to the clubs around the hotel, staff was very accommodating and move us to a more quiet area within the hotel.
Stayed 3 nights in Feb 2024
Response from . on Mar 8, 2024
Thank you for your kind comments, we hope you can travel soon to your Gaviana Mazatlan beach house.

10/10 Excellent

Arianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from . on Mar 7, 2024
Hola muchas gracias por tus amables comentarios esperamos puedan regresar a su casa de playa Gaviana Mazatlán

8/10 Good

Nahum L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from . on Mar 5, 2024
Hola michas gracias por sus comentarios, espero puedan regresar pronto a su casa de playa Gaviana Mazatlán

10/10 Excellent

DARIELA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing for the stay, the only thing was the noise at night.
Stayed 4 nights in Feb 2024
Response from . on Feb 24, 2024
Muchas gracias por sus amables comentarios esperamos vuelvan pronto a su casa de playa Gaviana Mazatlán

10/10 Excellent

Erika

Traveled with family
Liked: Amenities
Exelente overall , except the pool was cool 😖
Stayed 3 nights in Feb 2024
Response from . on Feb 20, 2024
Hola muchas gracias por sus comentarios esperamos vuelvan pronto a su casa de playa Gaviana Mazatlan

8/10 Good

Vianey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the convenience of the property Need to do more cleaning in the rooms, smells like bleach, staff are great!
Stayed 1 night in Feb 2024
Response from . on Feb 6, 2024
Hola buenos días muchas gracias por sus comentarios los tendremos en cuenta en el departamento encargado

6/10 Okay

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fun stay. Its very LOUD during the night, but if you are out late hours then came back and pass out you will wake up to a quiet morning of waves crashing on the beach. The cleaniness and staff was excellent. Bed was comfortable. Walkable to the Melecon and hotel zone, all in all, we were happy. We'd stay again.
Stayed 7 nights in Jan 2024
Response from . on Feb 3, 2024
Hola buenos días, esperamos pueden venir pronto a su casa de playa Gaviana Mazatlán

10/10 Excellent

Alaina

Liked: Cleanliness, staff & service, property conditions & facilities
Family getaway
This hotel offers everything you need for a family stay. Great location by the river with quick access to the malecon. The rooftop pool and lounge area is a great way to spend a hot afternoon. The room was very spacious and the kitchen was well equipped. My only complaint was the beds. They are too firm , like sleeping on an ironing board. Staff is great and they keep the hotel in pristine condition.
Stayed 2 nights in Jan 2024
Response from . on Jan 16, 2024
Hello, good morning, thank you for your kind comments. We hope you return to your Gaviana Mazatlán beach house soon.

2/10 Terrible

Ramon E

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel hasn’t being renovated since it was built. Is old, appliances are old, it’s extremely noisy. The location is great but they’re really over due on doing some major renovation.
Stayed 4 nights in Dec 2023
Response from . on Jan 9, 2024
Gracias por comentar tomaremos en cuenta tus peticiones

8/10 Good

Sarah

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from . on Jan 6, 2024
Hola espero se la hayan pasado muy bien en Hotel Gaviana

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from . on Jan 3, 2024
Hola buenas tardes por sus amables comentarios, espero puedan venir pronto de nuevo a su casa de playa Gaviana Mazatlán

10/10 Excellent

Nancy Ochoa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from . on Dec 27, 2023
Hola buenas tardes gracias por su visita a Gaviana Mazatlán espero pueden venir pronto de nuevo los esperamos

2/10 Terrible

Liliana, El Paso

Stayed 1 night in Dec 2023
Response from . on Dec 27, 2023
Hola buenas tardes nos gustaría saber su experiencia en Gaviana para asi poder brindar un mejor servicio

10/10 Excellent

Alfredo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from . on Dec 19, 2023
Hola buenas tardes muchas gracias por sus amables comentarios esperamos puedan venir pronto a su casa de playa Gaviana Mazatlan

2/10 Terrible

Vanesa

Stayed 1 night in Dec 2023
Response from . on Jan 9, 2024
Gracias por comentar tomaremos en cuenta tus peticiones

4/10 Poor

Juan

Stayed 4 nights in Dec 2023
Response from . on Dec 29, 2023
Muchas gracias por sus amables comentarios, esperamos vuelvan pronto a su casa de playa Gaviana Mazatlán

8/10 Good

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on the beach with an amazing view and close to a lot of good places to eat and visit.
Stayed 4 nights in Nov 2023
Response from . on Nov 28, 2023
Thank you very much for your kind comments

6/10 Okay

nefodey

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Excessive noise all night long till 5:00 in the morning drums beating you can hear the noise through the walls no microwave no refrigerator
Stayed 6 nights in Nov 2023
Response from . on Nov 22, 2023
Gracias por sus amables comentarios.

8/10 Good

Maritza

Traveled with group
Liked: Cleanliness, staff & service, amenities
Location is great, you can walk to great restaurants like El Panama for breakfast and the new location of El Muchacho Alegre for Dinner. The best club of Mazatlan is in this hotel and if you stay here you get VIP entrance with no cover fee. However you can hear the club until 4am and people party in front of the pool until 6am. If you like to sleep then this hotel is not for you.
Stayed 2 nights in Nov 2023
Response from . on Nov 18, 2023
Muchas gracias por sus comentarios

6/10 Okay

Manuela

Traveled with partner
The rooms are to small the stander one.did not like it.
Stayed 8 nights in Oct 2023
Response from . on Nov 11, 2023
Gracias.

10/10 Excellent

omar

Traveled with group
Beachfront
Stayed 3 nights in Oct 2023
Response from . on Nov 7, 2023
Hola buenas tardes, muchas gracias por sus amables comentarios esperamos vuelvan pronto a su casa de playa Gaviana Mazatlán .

2/10 Terrible

Beatriz

Traveled with partner
Disliked: Staff & service
I made a reservation, and when I got the paperwork to sign, I noticed it had a different city and so I asked the receptionist and he said that that’s how it comes up. I didn’t feel safe I didn’t feel my identity was well kept ask Tia he told me that that’s what they do because there’s so many Beatriz, and then to top it off the guy was really rude and not helpful at all. I stayed at this hotel a couple of times after this experience I will never stay here again I am so disappointed as I’d like to travel once a year to this destination I ended up checking out a day before since my safety comes first and I didn’t feel safe at all.
Stayed 3 nights in Oct 2023
Response from . on Oct 30, 2023
Gracias por su comentario

10/10 Excellent

Edith Evelina

Stayed 5 nights in Oct 2023
Response from . on Nov 18, 2023
Muchas gracias por sus comentarios

10/10 Excellent

Juan

Stayed 5 nights in Oct 2023
Response from . on Oct 18, 2023
Hola buenos días, un gusto que hayan visitado Gaviana Mazatlán esperamos que puedan regresar pronto

10/10 Excellent

jose Luis, Los Angeles

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach and club access
Stayed 2 nights in Oct 2023
Response from . on Oct 9, 2023
Hola buenas tardes muchas gracias por tus amables comentarios espero puedan regresar pronto a su casa de playa Gaviana Mazatlán.

8/10 Good

Georgina

Stayed 2 nights in Sep 2023
Response from . on Oct 18, 2023
Hola buenos días, un gusto que hayan visitado Gaviana Mazatlan esperamos que puedan regresar pronto

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from . on Sep 11, 2023
Muchas gracias por sus buenos comentarios espero vuelvan pronto a Gaviana Mazatlan

2/10 Terrible

Juan

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No electronic elevator
Stayed 4 nights in Sep 2023
Response from . on Sep 8, 2023
Hola buenas una disculpa esperamos ya quedo el problema de los elevadores muy pronto

2/10 Terrible

Maria

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is rundown and dirty, nothing works from fridge and ac in the room to elevator on property. Pool was dirty. Money exchange be careful count your money before walking away. Only good thing is that is location is central and beach front but would never stay there again.
Stayed 2 nights in Sep 2023
Response from . on Sep 4, 2023
Hola buenas tardes esperamos podamos resolver esto muy pronto.

6/10 Okay

Wendy

Stayed 4 nights in Aug 2023
Response from . on Sep 4, 2023
Hola buenas tardes, gracias por sus comentarios esperamos vuelvan pronto

8/10 Good

Guadalupe

Stayed 3 nights in Aug 2023
Response from . on Sep 21, 2023
Muchas gracias por sus comentarios espero vuelvan pronto

10/10 Excellent

fernando

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The elevator didn’t have A/C, it took to long to get to the lobby
Stayed 1 night in Aug 2023
Response from . on Aug 25, 2023
Una disculpa pasaremos estos comentarios a Gerencia

8/10 Good

Jose

Traveled with group
Liked: Cleanliness, amenities
Rooms on the south end (21 and up) need a soundproof windows and doors to keep the loud music from bar next door quiet. Unless you don’t mind listening to loud music until 1 am.
Stayed 3 nights in Aug 2023
Response from . on Aug 22, 2023
Hola buenos días, muchas gracias por sus comentarios los mandaremos al departamento encargado

6/10 Okay

jose

Liked: Property conditions & facilities
Good no excelente the is dirty between mattresses
My reservation ni was warranted they send me to another hotel for la first night
Stayed 4 nights in Aug 2023
Response from . on Sep 1, 2023
hola buenas tardes sentimos que hayan tenido una mala experiencia en el hotel

8/10 Good

kim

Traveled with partner
Liked: Staff & service
Muy bien ubicado, las instalaciones podrian estar mejor y hay 1 sola alberca, no se rrspeta la alberca “solo adultos “ pero esta a poe de playa en zona dorada cerca de todo Staff amable
Stayed 4 nights in Aug 2023
Response from . on Aug 15, 2023
Hola buenas tardes por sus comentarios, espero vuelvan pronto a su casa de playa Gaviana Mazatlán