We were supposed to be in Cabo this week but decided to check out Mazatlan after the hurricane. We were very happy we did. The staff at the Emerald Bay were very accommodating when we asked to be moved to an upper floor the second night. The bartenders at the pool remembered our room numbers and special drinks when ordering drinks from the day before. We had no trouble getting our tickets to sign for food or drinks. We did not choose to do the all inclusive. There are so many places to eat on the beach and in town. The pulmoni drivers would drop us off at a restaurant and would come back in about 2 hours to drive us somewhere else. The service was spectacular everywhere. We spent a couple days at the downtown hotel on the beach. We took showers in the gym and left our bags at the concierge so we could walk around downtown. Both hotels were super clean and the staff were wonderful. Can't wait to go back. So many things to do.
Terraced above a long crescent beach fringing Emerald Bay, this family-friendly resort lies in little-developed Nuevo …More
From the moment we arrived at the resort, we loved it. I can't say enough about the staff and their customer service skills.The resort is stunning from every view. The beach runs for miles and all of the expected luxuries are readily accessible. The resort is huge and remotely located on over 800 acres and access protected be a security gate. It's like being in a gated community which put us in an extra relaxed state. Though there was only one restaurant - we can't complain about the food - it's well prepared and sizable portions. The rooms are very nicely designed and our ocean view from the balcony was breath taking. The room's restroom was large with double sinks, a private toilet, a stand-up shower and separate tub. Our room had a mini-frig, coffee maker, iron and ironing board, a valuables safe, cable TV and good wi-fi reception. The pools, spa & salon were also nice.
As I mentioned the resort is over 800 acres but there is only one restaurant and no shopping - that includes a souvenir shop. The hotel provided us a shuttle into the city to shop but the city isn't close by and they don't wait for you - they return for you. None of the boat tours pick-up from the the resort beach so you also need to get a shuttle to the city to take advantage of those things. While the cleaning staff were excellent, there were insects in the sinks regularly. We weren't sure if that was a pest control issue or a Mazatlan issue but they didn't keep us from enjoying our stay.
Kenney from St. Louis, MO.
This Mazatlan resort is by the ocean and set on its own private beach within minutes of Estrella de Mar Golf Course. Regional …More