Have been here many times. Mostly American and Canadian guests in thanksgiving week. Grounds and hotel in perfect condition. Food and drinks by the pool adequate and priced fairly. Restaurant food has declined in quality since the hotel pushes all inclusive package. Wish they did not. All inclusive attracts a different crowd. If you eat and drink a lot it is worth. A la carte menu is fairly priced but choice and quality not to par with hotel experience.
Traveller from California
Terraced above a long crescent beach fringing Emerald Bay, this family-friendly resort lies in little-developed Nuevo …More
From the moment we arrived at the resort, we loved it. I can't say enough about the staff and their customer service skills.The resort is stunning from every view. The beach runs for miles and all of the expected luxuries are readily accessible. The resort is huge and remotely located on over 800 acres and access protected be a security gate. It's like being in a gated community which put us in an extra relaxed state. Though there was only one restaurant - we can't complain about the food - it's well prepared and sizable portions. The rooms are very nicely designed and our ocean view from the balcony was breath taking. The room's restroom was large with double sinks, a private toilet, a stand-up shower and separate tub. Our room had a mini-frig, coffee maker, iron and ironing board, a valuables safe, cable TV and good wi-fi reception. The pools, spa & salon were also nice.
As I mentioned the resort is over 800 acres but there is only one restaurant and no shopping - that includes a souvenir shop. The hotel provided us a shuttle into the city to shop but the city isn't close by and they don't wait for you - they return for you. None of the boat tours pick-up from the the resort beach so you also need to get a shuttle to the city to take advantage of those things. While the cleaning staff were excellent, there were insects in the sinks regularly. We weren't sure if that was a pest control issue or a Mazatlan issue but they didn't keep us from enjoying our stay.
Kenney from St. Louis, MO.
This Mazatlan resort is by the ocean and set on its own private beach within minutes of Estrella de Mar Golf Course. Regional …More
This is a wonderful resort. It is older but the rooms are spacious, the decks (I had one facing the ocean) are large, and the facility and landscaping are very nice. The place is absolutely spotless. The restaurant sits right next to the beach and is open air and had pretty green tablecloths. It is very nice and the food I ate was good. Breakfast of pancakes and fruit was great as well as the American breakfast. I didn't use the buffet. The wifi worked well in the room. NO English channels on TV. The pool area is nice. The beach area with the palapas is very nice. The rocking chairs in the open air lobby area were nice when once wanted to sit and read. Workers were always cleaning the walkways, the beach, the floors. The place was perfect! The grounds are nice. Three pools. I will go back.
Lin from Portland
Located in the heart of Mazatlán's Golden Zone, this long-established resort is 400 meters from the beach and minutes from …More
We had a very nice honeymoon at the Inn At Mazatlan. Not many guests at the time so it felt as though there were a lot more employees than guests.
There was a lot of construction going on to rebuild the bulkheads at the beach after hurricane Norbert destroyed them. It was interesting to watch.
Shelly from Central Washington
This Mazatlan hotel is located in the city center, nestled on the beach a short distance from Punta Camaron Beach, Sea Shell …More