Ratings based on 263 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Tucson, Az.

wonderful hotel

Posted Apr 29, 2015
Pros: everything except the restaurant. it could be better.
Cons: the restaraunt
Location: nice beach. great for long walks along the beach
great hotel. this is our second time staying there. clean, well kept, beautiful grounds, etc. we would stay there again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom oregon

Wonderful!

Posted Apr 28, 2015
Pros: The view, ocean beach and the service was incredible.
Cons: Bigger bed
Location: Most anything you want is near by
A beautiful location. The view was amazing! An option for a bigger bed was all that was laking. We stayed in the Amya sweet. The oldest part so it is in need of repair. But over all it was great!
3 out of 5
Recommended
for Everyone
by A verified traveler

Buen Hotel

Posted Apr 27, 2015
Cons: Estacionamiento
Todo muy bien, lo único es que tuvimos problemas con el estacionamiento.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Reno,Nv

Lovely place for a relaxing vacation.

Posted Apr 22, 2015
Pros: Great for families and people traveling alone. Felt very safe.
Cons: WiFi in the lobby is free, charge for your room, not worth it.Connection iffy.
The Inn at Mazatlán is a piece of paradise. Most of the staff very helpful and friendly.I was in the older part of the hotel which had charm but would like a bit more luxury next stay. I will stay in the newer tower. Location was perfect. The resteraunt on the premises had the best food . No need to leave the resort, but many places nearby to eat and shop. Elias, the hotels self described ambassador,has been there over 30 years and will take you sightseeing and show you the city of his birth with much love.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom C.M

Hotel amigable, con playa

Posted Apr 20, 2015
Buen hotel, algo viejo pero todavía con buenas instalaciones. Tiene playa pero no cuenta con palapas y camastros en la playa
1 out of 5
by A verified travelerfrom Toluca, Mex.

No recomiendo el hotel

Posted Apr 15, 2015
Pros: Nada
Cons: Muchas cosas. En especial el servicio de los trabajadores del hotel. Mejorar mantenimiento de habitaciones, Ej aire acondicionado, baños.
Location: Su ubicación buena en relación a que se encuentra en la zona dorada, cerca del malecón, cercano a centros comerciales, centrico
Las instalaciones del hotel estan en regular estado, es un hotel ya con unos años, con modificaciones regulares. El personal del hotel no cuenta con el deseo de servir al huesped. Lo peor cobran el estacionamiento a un costo absurdo, siendo que debería de ser un servicio obligado para los huspedes. Mi habitación fue en una sección que NO CUENTA CON ELEVADOR!!!!! Un tercer piso sin elevador!!!!! es increible.... Las habitaciones en regular estado de mantenimiento, sin cajas de seguridad en las habitaciones. Por el costo de este hotel puedes aspirar a uno de mejor categoría Y lo peor ningún bellboy nos ayudó con el equipaje. Realmente una muy mala estadía. Viajo una vez al año a mazatlán y jamás me volvería a hospedar en The Inn
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago

3 Day Stay

Posted Apr 13, 2015
Pros: Pools, staff and cleanliness.
Cons: BIGGER BEDS!! Beds are way too small for two people.
Location: Right in the middle of everything. Nightlife, restaurants, water sports. etc.
Overall the hotel was pretty nice. Better than I expected. The last time we were down in Mazatlan we stayed at the Hotel Playa Mazatlan and this hotel is way nicer and better. Nicer pools, nicer rooms ,etc. I would definately stay here again when we go back.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Parral, chihuahua

Excelente estadia.

Posted Apr 11, 2015
El hotel esta muy bonito y los cuartos muy amplios. El restaurant excelente! Y el personal de primera.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom D.F.

Increible la atención del personal.

Posted Mar 25, 2015
Gran atención de personal, un poco descuidado en sus instalaciones que con un poco de manteniento continuo se remedia. Nuestra estancia fue muy agradable, un ambiente muy ameno y relajado.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 22, 2015
Nice stay. Staff super nice. Rooms could be cleaner and upgraded especially the linen and beds but nice place.