Ratings based on 209 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by heatherc454 from DFW Texas

Nice staff Nice place

Posted Jun 5, 2014
Awesome staff very helpful, clean, safe, easy access to and from airport with free shuttle. Would stay again.
3 out of 5
Recommended
for Everyone
by DWG from boston

Decent hotel on the border

Posted Apr 18, 2014
Convent hotel for easy access to Mexican border, clean but dated
5 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Jan 24, 2014 on Hotels.com
5 out of 5
Recommended
for Families
by A verified traveler

Shopping at Mc Allen

Posted Jan 16, 2014
Pros: Happy hour.
Cons: To keep happy hour for all night!!
Location: Its on the heart of mc allen, near anything.
Excellent stay. Near good restaurants,shopping mall and over the interstate 83.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel

Posted Jan 7, 2014
This was an "older" Embassy Suites, the elevators were slow and the building was a little old but was well maintained. However the breakfast buffet was limited and slow. It seemed chaotic, when it didn't need to be. I've stayed at other Embassy Suites where the breakfast buffet is managed more efficiently so it must be a local problem. Everything else was fine
2 out of 5
Recommended
for Families
by Nathan Rodriguez from San Antonio Texas

Service

Posted Jan 7, 2014 on Hotels.com
Service when signing in was fast. Service was ok, had to pickup extra towels from front desk due to staff too busy. It was about 11 pm not sure what was so busy for them not to assist. Shower slider door was off rail very defifcult to manage. Over all these areas play a major roll which may need improvements.
3 out of 5
Recommended
by Julie

Posted Jan 1, 2014 on Hotels.com
We liked this hotel for the breakfast and social hour at night but it is showing its age. Needs updating! Also, we stayed for four nights. The first day it was cleaned great. The rest of the days, we didn't get washcloths for the bathroom or our toiletries replaced. Not sure it was vacuumed either. No large luggage carts to bring our bags up and down either. We may try a new place on our next visit.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Dec 30, 2013 on Hotels.com
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Great stay for te business traveler

Posted Dec 25, 2013 on Hotels.com
5 out of 5
Recommended
by Ray Bazan from Rockport, TX

Excellent Hotel - Great Service

Posted Dec 25, 2013 on Hotels.com
Excellent!!!!! Staff were very professional - rooms very clean - overall - 10 out of 10 rating.