Ratings based on 510 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom Monterrey

Posted May 25, 2015
El hotel esta en remodelacion yo creo que por ahora no es recomendable ,la incomodidad de los trabajos el salon del breakfast muy improvisado ,la recepcionista me cargo el cuarto al llegar sin antes preguntar como seria la forma de pago,la apariencia de un hotel colonial mexicano va a cambiar totalmente de apariencia. Como que cambio de dueños pienso yo. Creo que quedara bien a futuro Gracias.
1 out of 5
by A verified travelerfrom PA

Under Construction

Posted May 24, 2015
Pros: Location was great.
Cons: Warn visitors that almost none of the amenities advertised are available currently.
Location: Centrally located for visiting McAllen and Pharr.
A week stay reduced to one night because the hotel was under construction, without warning.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom mrxico

Muy céntrico

Posted May 18, 2015
Por esta ocasión q esta en remodelación fue muy incomodo , todo lo demás excelente
1 out of 5
by A verified traveler

Business Trip

Posted May 6, 2015
Unknown that hotel was under construction. Last day, laundry was closed. Charged me for extra two that I wasn't there. Booted me from my room on the three days in a row due to lack of communication of staff.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Mexico

Lost all it charm...

Posted Apr 27, 2015
Pros: The room was all ready renovated and was really nice
Cons: The noise of the renovations
The hotel is currently in renovations to become a Hilton Double Tree, so it's noisy after 9AM, it's not good for a relaxing weekend stay. So because of renovations the happy hour and breakfast is serve in improvise meeting rooms. Anyway the staff tried their best to please everyone.
1 out of 5
by A verified travelerfrom Austin, TX

Nasty Hotel

Posted Apr 8, 2015
Pros: Nothing very disgusting hotel
Cons: The hotel should be torn down and rebuilt
Location: I was so excited to leave this horrible hotel
Extremely horrible experience would never stay at this establishment again.
2 out of 5
by A verified travelerfrom Monterrey

Remodelación

Posted Mar 27, 2015
Cons: que te avisen que está en remodelación o te cambien e hotel
El Hotel está en Remodelació y nosotros que sufrimos de alergias la suciedad fue un factor aunado a que no hubo reducción de tarifa, no recomendable hasta ver su remodelación después de julio 2015. Iba al hotel por la alberca techada y estaba cerrada, mis hijas se quedaron sin meterse.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom texas

Other than the construction, it was fine.

Posted Mar 21, 2015
Yes, it was nice. But the restaurants and the hotel was under construction. The rooms were very nice.
2 out of 5
by A verified traveler

Posted Mar 20, 2015
Front desk man needs customer service training, or to quit.
5 out of 5
Recommended
for Families
by Jorgefrom Spurs-landia

Good family stay.

Posted Feb 28, 2015 on Hotels
Besides the ongoing hotel construction. Our family stay was perfect.