Reception

Reviews of DoubleTree Suites by Hilton Hotel McAllen

4 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 601 out of 1004 reviews" "
Rating 8 - Good. 218 out of 1004 reviews" "
Rating 6 - Okay. 90 out of 1004 reviews" "
Rating 4 - Poor. 53 out of 1004 reviews" "
Rating 2 - Terrible. 42 out of 1004 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mari

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

David, Mission

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 1 night in Feb 2024

10/10 Excellent

Susan

Stayed 1 night in Jan 2024

10/10 Excellent

Lucky

Stayed 1 night in Jan 2024

10/10 Excellent

Octavio Cesar Augusto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean and close to the places that we decided to visit. Parking lot was a issue, hard to find a spot
Stayed 1 night in Jan 2024

10/10 Excellent

Rodrigo, MONTERREY

Stayed 1 night in Jan 2024

10/10 Excellent

Joselito

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Emely

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 2 nights in Dec 2023

2/10 Terrible

Armando

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Carlos

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
no breakfast
Stayed 1 night in Dec 2023

10/10 Excellent

Raul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow
Over the top love it excellent
Stayed 1 night in Dec 2023

10/10 Excellent

Leovigildo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay
Stayed 4 nights in Nov 2023

10/10 Excellent

Juan

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very clean and very spacious room
Stayed 1 night in Nov 2023

10/10 Excellent

Lucy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the big common space groups could hang out and talk. TV’s were nice to watch college football. Warm cookies are always the best!!!
Stayed 1 night in Nov 2023

10/10 Excellent

NICOLAS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and accommodating staff
Stayed 1 night in Sep 2023

8/10 Good

Domingo

Stayed 1 night in Sep 2023

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was great the bar was nice the restaurant had great food, awesome location
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I always stay at the Double Tree Suites when I have business in McAllen. Friendly staff, great restaurant and bar, close to the airport.
Stayed 2 nights in Sep 2023

10/10 Excellent

Darla

Liked: Cleanliness, staff & service, property conditions & facilities
We booked the room from August 25 -28th. We had to check out early on Sunday so I need to get a one day refund. Thank you Darla McCullough dmccull3@gmail.com 522 296 5434
Stayed 3 nights in Aug 2023

4/10 Poor

Mark, Smithtown

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This place is pretty run down and desperately in need of a renovation. Staff was great but the rooms are extremely dated.
Stayed 1 night in Sep 2023

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Joe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Aug 2023

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jul 2023

10/10 Excellent

Esmilda

Liked: Cleanliness, staff & service, property conditions & facilities
Well located , the room was nice , spacious , clean
Stayed 1 night in Jul 2023

8/10 Good

Alex

Liked: Cleanliness, staff & service, room comfort
Too many birds ruin your cars paint
Stay was okay hotels showing it's age service was great hotel has serious bird problem can't use handicap parking for all the bird poop
Stayed 2 nights in Jun 2023

10/10 Excellent

joe

Stayed 1 night in Jul 2023

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mini Get-Away
We just wanted to get a hotel with a swimming pool and a little get away from the house. The hotel is still very beautiful, we liked that the pool was inside and away from the hot sun but would of been nice to get a tan if they had an out door one. The rooms are pretty big and spacious, with the living room area separated from the main room. The bed is very comfortable. Also was able to order a drink from bar and have it delivered to my room so that was nice.
Stayed 1 night in Jun 2023

8/10 Good

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

4/10 Poor

John

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Keep traveling
The hotel is under some type of a renovation , but that doesn’t mean the room needs to be dirty. There was lipstick on the light switch in the bathroom, garbage found at bottom of my bed. Just seemed dirty to me. I bet it was premium 20 years ago. Parking was limited near the hotel.
Stayed 2 nights in Jun 2023

10/10 Excellent

Marilu

Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Love the place but it could use some managing
This place is always amazing. The place is very clean and neat. It’s relatively peaceful. The only thing this time around was the pool area. There were alcoholic drinks left all over the tables, multiple unattended teen children with some long water gun like toys, wet our phones, and belongings as we attempted to sit by the pool area. Also they had a very loud boom box. It was like a dance club and well, this isn’t the norm for Doubltetree. It was not a childlike atomosphere. Very messy and unkept.
Stayed 1 night in May 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Edward

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in May 2023

2/10 Terrible

David, Kenedy

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room had roaches 🙄
Stayed 2 nights in May 2023

10/10 Excellent

David

Stayed 3 nights in May 2023

10/10 Excellent

Israel

Stayed 2 nights in May 2023

10/10 Excellent

Nicholas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The managers and staff are excellent.
Stayed 1 night in Apr 2023

8/10 Good

Luis

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
It’s a good option for shopping. This used to be one of the best hotels in the area. However, now it feels very old. This time the room seemed clean, but found a used band aid and hairs in the toilet.
Stayed 1 night in Apr 2023

10/10 Excellent

Jodaniel

Stayed 1 night in Jan 2023

6/10 Okay

Deyanira Mendez

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Stay at Double Tree because it was conviniente location and has indoor pool. Room wasnt clean at all, shower is too small, stay 2 days and did not clean the room even if I ask to. Hallway has dinner disher for the 2 days I stayed.
Stayed 2 nights in Apr 2023

6/10 Okay

Crystal

Stayed 2 nights in Apr 2023

10/10 Excellent

HYOJOONG

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service
Stayed 2 nights in Apr 2023

6/10 Okay

Hiro, Paradise Island

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Apr 2023

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 1 night in Apr 2023

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Sergio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

4/10 Poor

SANJAY

Stayed 6 nights in Mar 2023

10/10 Excellent

EUSEBIO

Stayed 1 night in Mar 2023

6/10 Okay

Fernando

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2023