Ratings based on 201 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Houston, TX

Disappointed with how high it was rated

Posted May 20, 2015
Pros: The hotel is very clean and neat, the presentation of the room was excellent
Cons: the comfort of the room when I checked the pillows all 4 pillows were of different brands. I would retrain the staff to be more friendly.
Location: The location is not the best, but if most of the things are in the Mission area the hotel is good.
The rating were excellent online, but in person they were disappointing. The staff was not friendly, the room was very clean but the bed and pillows were very uncomfortable. The pillows were the worse, it felt like they were bought 2/$5 at a local store. At check out I had to wait 10 minutes because there was no one in the front counter. Finally someone came out and stated you are ok you can go ahead and leave. Didn't even bothered to ask anything. I am very disappointed and would never recommend the hotel to anyone.
2 out of 5
by A verified traveler from Monterrey

Personal insuficiente y con falta de actitud

Posted May 18, 2015
Fuimos para el fin de semana contratando una estancia de 2 noches, cuando llegamos el viernes como a las 8:30 no había nadie en recepción ni en las oficinas, después de 15 mins. y habiendo buscado en oficinas tuvimos que buscar en el resto de los pisos al encargado del "front desk" para poder hacer el "check in". El sábado no hicieron la limpeza de la habitación, cuando llegamos por la noche encontramos una nota donde decía que no habían hecho la limpieza por 1 de 2 razones: porque estaba la etiqueta de "no molestar" o porque había alguna luz prendida en la habitación, ninguna de las 2 razones eran validas en nuestro caso. Yo creo que no lo hicieron porque no tienen personal y el personal que tienen no hace la limpieza todos los días. El domingo por la mañana pedimos toallas y jabones pero no pudieron llevarlos a la habitación porque no dan ese servicio, el joven del front desk nos dijo que si queriamos toallas y jabon teniamos que ir al front desk por ellos. En general el personal no son amables, tanto el del front desk como la señorita que atiende el restaurante, están de mal humor, como que están a fuerzas en su trabajo..y definitivamente no están capacitados en atención al clientes. En esas zona hay otras opciones, pero la atención recibida siendo un Hampton Inn es muy decepcionante.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Veracruz, Mex.

Recomendable

Posted May 7, 2015
Pros: El trato de su personal, las instalaciones y el desayuno bastante bueno para el precio.
Cons: poniendo 2 camas matrimoniales en lugar de sofa-cama
En las habitaciones que designan a mas de 2 personas bederían poner 2 camas matrimoniales, el sofa-cama no es nada comodo y la cuna para bebes pesima.
5 out of 5
Recommended
for Families
by A verified traveler

This traveler left a rating score only Posted Apr 6, 2015 on Hotels
5 out of 5
Recommended
for Couples
by cesar from san pedro g. g, nuevo leon

excelente

Posted Apr 4, 2015 on Hotels
muy bien
5 out of 5
Recommended
for Families
by Janet from MN

family

Posted Mar 30, 2015 on Hotels
wonderful hotel and accommodations for price, cleanliness, hotel amenities, and location.
5 out of 5
Recommended
for Business Travelers
by Steve

This traveler left a rating score only Posted Mar 19, 2015 on Hotels
5 out of 5
Recommended
for Families
by ARTURO from Irapuato

Buena estancia

Posted Mar 18, 2015 on Hotels
En general fue buena la estancia... El hotel esta en muy buenas condiciones y la ubicación excelente, se encuentra rodeado de centros comerciales . Recomendable
5 out of 5
Recommended
for Families
by A verified traveler from Houston, TX

Conveniently located

Posted Mar 16, 2015
Pros: Our stay was very comfortable.
Location: The outlet mall is only about 20 mins or so away, and there's lots of restaurants around for any type of craving.
My family and I were only there for one night, but we were very comfortable with our choice in stay. We will definitely choose this hotel again on our next trip to Mission, TX. There's lots of restaurants and shopping all around.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Mar 9, 2015 on Hotels