Breakfast served, American cuisine
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Reviews of Hilton Garden Inn McAllen Airport

3 out of 5
Hilton Garden Inn McAllen Airport
617 W Expressway 83, McAllen, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 356 out of 709 reviews" "
Rating 8 - Good. 228 out of 709 reviews" "
Rating 6 - Okay. 80 out of 709 reviews" "
Rating 4 - Poor. 27 out of 709 reviews" "
Rating 2 - Terrible. 18 out of 709 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Jesse

Traveled with family
Disliked: Staff & service
Bar/kitchen manager was very introvert and misunderstanding when we tried to order breakfast. The charging “system” in place is odd as you pay for different items in breakfast. Why not just include breakfast per person in lodging fee and call it “free breakfast”? Don’t over complicate the process.
Stayed 3 nights in Feb 2024

10/10 Excellent

Laurie

Business traveler
Liked: Amenities
Fast and convenient.
Stayed 1 night in Feb 2024

10/10 Excellent

Edgar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Great…
Stayed 1 night in Jan 2024

10/10 Excellent

Martin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

sonia m

Liked: Cleanliness, staff & service, property conditions & facilities
I would like the bathtub to have an exit handle in all bathrooms. This should be a hotel regulations in the country. It’s difficult after the 50th or the 60th years of age, been out of the tub without slippery. Thank you.
Stayed 2 nights in Jan 2024

8/10 Good

Luis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Edmundo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property super clean room súper comfortable
Stayed 1 night in Dec 2023

2/10 Terrible

Mario

Traveled with partner
Disliked: Staff & service, property conditions & facilities
The tub completely clog they charge me 50 extra dls that they say for deposit and never get it back
Stayed 1 night in Oct 2023

6/10 Okay

Pablo

Traveled with family
Liked: Room comfort
Could be better
They change my reserved room without notification . The bathroom door struggle to close .They gave us a free breakfast in order to compensate these issues.
Stayed 2 nights in Nov 2023

10/10 Excellent

julian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel staff excellent
Stayed 3 nights in Nov 2023

10/10 Excellent

Brenda Azeneth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Cómodo y buen precio.
Stayed 1 night in Nov 2023

10/10 Excellent

Dora Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Teresa

Stayed 1 night in Oct 2023
Response from Brenda on Oct 10, 2023
Dear Teresa:I'm happy to read that your stay was an enjoyable one. We look forward to welcoming you back to our hotel in the future. Sincerely,BrendaFront Office Manager

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Yoli Garcia on Sep 28, 2023
Thank you for choosing Hilton Garden Inn, we hope to see you back soon!

8/10 Good

Michael

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great stay, but the hotel needs to be updated. Love being on the top floor, for less noise, but some people like to have there kids screaming and yelling in the hallways.
Stayed 3 nights in Aug 2023
Response from Yoli Garcia Director of Sales on Sep 15, 2023
Hello Michael,Thank you for choosing Hilton Garden Inn. We appreciate you leaving your feedback! I wanted to let you know that we are going into a full renovation. We are working already working with a designer. We anticipate beginning August 2024.We are all very excited and we can't wait!

8/10 Good

Gabrielle

Traveled with family
Liked: Cleanliness, staff & service, amenities
Main hall ways need some cleaning. But overall very good.
Stayed 1 night in Aug 2023
Response from Yoli Garcia Director of Sales on Sep 15, 2023
Hello Gabrielle,Thank you for choosing Hilton Garden Inn. We appreciate your feedback. We are very excited to let you know that the hotel will be going into a full renovation. We anticipate the project to begin August 2024. We are very excited, and we can't wait to see the final project completed!

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love to stay at this hotel.. everything is close by
Stayed 3 nights in Aug 2023
Response from Yoli Garcia Director of Sales on Sep 15, 2023
Thank you for choosing Hilton Garden Inn. We appreciate your feedback. We are very excited to let you know that the hotel will be going into a full renovation. We anticipate the project to begin August 2024. We are very excited, and we can't wait to see the final project completed!

10/10 Excellent

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Jesse, the front desk clerk, was the ultimate professional. He made us feel extremely welcome and was very personable and pleasant. He is a phenomenal representative. On the negative side, there was a lot of noisy, rude people being very loud in the early hours of the morning snd we did not get a good night's sleep. Otherwise, it was a very pleasant stay.
Stayed 1 night in Aug 2023
Response from Yoli Garcia Director of Sales on Sep 15, 2023
Thank you for choosing Hilton Garden Inn. We appreciate your feedback. We are very excited to let you know that the hotel will be going into a full renovation. We anticipate the project to begin August 2024. We are very excited, and we can't wait to see the final project completed!

6/10 Okay

Gloria

Liked: Staff & service, room comfort
Disliked: Cleanliness
It’s ok
The hotel is nice but the bed sheets were dirty and the restroom was dirty as well
Stayed 1 night in Aug 2023
Response from Yoli Garcia Director of Sales on Sep 15, 2023
Thank you for choosing Hilton Garden Inn. We appreciate your feedback. We apologies that the room was not up to standards. We hope that you let us make it right and that you will come back in the near future. We are very excited to let you know that the hotel will be going into a full renovation. We anticipate the project to begin August 2024. We are very excited, and we can't wait to see the final project completed!

10/10 Excellent

Rick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay~
Staff is outstanding and goes beyond to make sure things are great!!
Stayed 3 nights in Jul 2023
Response from Yoli Garcia Director of Sales on Sep 15, 2023
Thank you for choosing Hilton Garden Inn. We appreciate your feedback. We are very excited to let you know that the hotel will be going into a full renovation. We anticipate the project to begin August 2024. We are very excited, and we can't wait to see the final project completed!

10/10 Excellent

Yovanny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location
Stayed 1 night in Jul 2023
Response from Yoli Garcia Director of Sales on Sep 15, 2023
Thank you for choosing Hilton Garden Inn. We appreciate your feedback. We are very excited to let you know that the hotel will be going into a full renovation. We anticipate the project to begin August 2024. We are very excited, and we can't wait to see the final project completed!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Yoli Garcia Director of Sales on Sep 15, 2023
Thank you for choosing Hilton Garden Inn. We appreciate your feedback. We are very excited to let you know that the hotel will be going into a full renovation. We anticipate the project to begin August 2024. We are very excited, and we can't wait to see the final project completed!

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle service to & from airport. Comfortable rooms. Great food in-house and convenient walking to nearby restaurants. Friendly staff.
Stayed 7 nights in Jul 2023
Response from Yoli Garcia Director of Sales on Sep 15, 2023
Thank you for choosing Hilton Garden Inn. We appreciate your feedback. We are very excited to let you know that the hotel will be going into a full renovation. We anticipate the project to begin August 2024. We are very excited, and we can't wait to see the final project completed!

10/10 Excellent

Michael

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great night sleep
Stayed 1 night in Jul 2023
Response from Yoli Garcia Director of Sales on Sep 15, 2023
Thank you for choosing Hilton Garden Inn. We appreciate your feedback. We are very excited to let you know that the hotel will be going into a full renovation. We anticipate the project to begin August 2024. We are very excited, and we can't wait to see the final project completed!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Late check in and the pool was great. Thanks for good service and a great stay!
Stayed 1 night in Jul 2023
Response from Yoli Garcia Director of Sales on Sep 15, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the service from our Front Desk staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.I am also happy to let you know that Hilton Garden Inn will be going into a full renovation. We anticipate the project to start August 2024. We hope to see you soon!

4/10 Poor

Elsa

Traveled with family
Disliked: Cleanliness, property conditions & facilities
I felt very safe. But my room had lots of mold on the window. Light in the restroom was not working and my breakfast experience was horrible. I was treated like if i was stealing food. There was no plates or bowls available to serve my self. I asked a man there foe plantesand none were given. I had to eat my breakfast on a napkin. I had to give my room number to eat there, i had never had experienced this in any of my Hiltons stay.
Stayed 1 night in Jul 2023
Response from Yoli Garcia Director of Sales on Sep 15, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.I would also like to let you know that Hilton Garden Inn will be going into a full renovation starting August 2024. We are very excited, and we hope to see you back soon!

8/10 Good

Hector

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
customer service really bad everything really good
Stayed 2 nights in Jul 2023
Response from Yoli Garcia Director of Sales on Sep 15, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Hilton Garden Inn will be going into a full renovation. We anticipate that the project will start August 2024. We hope that we see you soon!

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Yoli Garcia Director of Sales on Sep 15, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the service from our Front Desk staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

6/10 Okay

Matthew

Stayed 3 nights in Mar 2023

2/10 Terrible

JOSE

Stayed 2 nights in Feb 2023

8/10 Good

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

Robert, Savannah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We choose this property based on location to the airport. Clean and comfortable rooms, easy check in and we will stay there again.
Response from Joe C on Jan 9, 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

6/10 Okay

Marianela

Stayed 1 night in Dec 2022

10/10 Excellent

Lucas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Pkace
Everything very good !!
Stayed 2 nights in Dec 2022
Response from Joe C on Dec 21, 2022
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

6/10 Okay

Roberto

Liked: Staff & service
I like the Hilton for its comfortable beds and pillows but these had to be the worse showers I’ve ever experienced. Those shower heads were clogged and the water pressure was terrible. Also warm water from the sink had a nasty smell that forced me to only use cold water.
Response from Joe C on Jan 9, 2023
Roberto thank you for your honest feedback. We know we have work to do, and our team continues to strive and improve every day. I will share your feedback with our team so that we can get better. Please come back and give us another opportunity when back in McAllen.

10/10 Excellent

Dennis

Stayed 1 night in Nov 2022
Response from Yoli Garcia Director of Sales on Sep 15, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the service to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

CARLOS DAVID

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Joe C on Sep 19, 2022
Thank you Carlos for the incredible rating! We hope to have you back soon!

2/10 Terrible

Carlos

Stayed 1 night in Sep 2022
Response from Joe C on Sep 20, 2022
Carlos thank you for your honest feedback. We know we have work to do, and our team continues to strive and improve every day. I will share your feedback with our team so that we can get better. Please come back and give us another opportunity when back in McAllen.

8/10 Good

Angela

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and answered any questions we had but there was a stain on one of the pillow cases and I didn't see the pool be cleaned the 2 nights I stayed.
Stayed 1 night in Aug 2022
Response from Joe C on Sep 8, 2022
Thank you Angela for the incredible rating! I will share your feedback with our staff so that we can better service you in the future. We hope to have you back soon!

6/10 Okay

HUGO ENRIQUE

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Awesome place, but this occasion wasn’t totally clean (room)
Stayed 1 night in Jul 2022
Response from Joe C on Sep 8, 2022
Hugo thank you for your honest feedback. We know we have work to do, and our team continues to strive and improve every day. I will share your feedback with our team so that we can get better. Please come back and give us another opportunity when back in McAllen.

10/10 Excellent

Sandra

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and service!
Stayed 1 night in Jun 2022
Response from Yoli Garcia Director of Sales on Sep 15, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the service to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

carlos

Liked: Staff & service, amenities, property conditions & facilities
Staff was super friendly & knowledgeable of the area. Although the property was located next to the Airport & the Expressway, It was surprisingly super quite & comfortable. Plenty of extra coffee & sugar! Will definitely stay here again on my next trip.
Stayed 4 nights in Apr 2022
Response from Yoli Garcia Director of Sales on Sep 15, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the service to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

4/10 Poor

DAISY

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
PROPERTY IS TO OLD, NEEDS SOME UPDATE IN THE ROOMS. BATHROOMS ARE TO OLD, WALL PAPER FALLING OFF.
Stayed 1 night in Mar 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

Edward

Stayed 1 night in Mar 2022
Response from Yoli Garcia Director of Sales on Sep 15, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the service to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

JOSEPH S

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HELPING ME WITH AN EXTREMELY FLEXIBLE SCHEDULE!
I was there during the ice storms in Dallas, and my schedule kept changing hourly. They accommodated every change from extending my trip to last minute late check out! I really appreciated their cooperation.
Stayed 1 night in Feb 2022
Response from Yoli Garcia Director of Sales on Sep 15, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the service to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Room comfort
What happened to that great pillows?
We remember that pillows were great on that Hilton hotel.
Stayed 1 night in Jan 2022

10/10 Excellent

Mauricio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Yoli Garcia Director of Sales on Sep 15, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the service to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

6/10 Okay

Nancy

Stayed 1 night in Dec 2021

6/10 Okay

Chase

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2021