2 outdoor pools
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Reviews of Palm Aire Hotel And Suites

2.5 out of 5
Palm Aire Hotel And Suites
415 S International Blvd, Weslaco, TX

Reviews

6.8
Rating 10 - Excellent. 116 out of 478 reviews" "
Rating 8 - Good. 150 out of 478 reviews" "
Rating 6 - Okay. 74 out of 478 reviews" "
Rating 4 - Poor. 62 out of 478 reviews" "
Rating 2 - Terrible. 76 out of 478 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Dean

Stayed 1 night in Jan 2022

2/10 Terrible

Jose

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointing
Very disappointing, the pictures on website did not match actual hotel. Our family booked 3 king rooms and 1 double room for 2 nights. We ended up with 4 double rooms. One of the pools was green full of algae and not usable. One room the tv did not work and shower was broken. Front desk sent maintenance man to fix the shower issues. However, maintenance did not fix the issue so family members in that room took showers in our room. Another room lacked toiletries essentials no toilet tissue and no towels of any kind. We called front desk to resolve bathroom essentials and nothing happened until the following morning, in the meantime family members helped with bathroom essentials. Unfortunately our stay was not pleasant and very disappointing.
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

8/10 Good

Jacob

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2021

2/10 Terrible

Verified traveler

Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveler

Stayed 5 nights in Mar 2021

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
no hot water , tv with no remote, i would rate this hotel 2, no higher, pay for what you get... No toliet paper in lobby rest rooms at all.
Stayed 1 night in Mar 2021

2/10 Terrible

Verified traveler

Stayed 6 nights in Feb 2021

2/10 Terrible

Verified traveler

Stayed 1 night in Feb 2021

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2021

8/10 Good

Lisa

Traveled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2021

2/10 Terrible

Arturo, Padre Island

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nice pictures of the hotel but very old. The property is falling into total disrepair. Some rooms have broken windows and entire sections have trash blown up on the sides of the building. My first room looked fine until I visited the bathroom where someone had vomited all over the toilet seat. Second room looked fine but I saw trash in the garbage cans and the towels looked use on the rack. When I pulled back the covers on the bed there was a bath towel under the top sheet. The heater stopped working within and hour and the TV never worked.
Stayed 1 night in Jan 2021

10/10 Excellent

Joe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
pictures are not what they seem, place is old and some of the rooms have people that live there. no brakfast included. in-person looks like a ghost hotel.
Stayed 1 night in Dec 2020

6/10 Okay

joseph

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Just right for the price
Ok... if your looking for high class & 10 star experience, this isnt the place. If your needing a place to stay the night & cheap, this place is just fine. Even though it is an older hotel, it has everything you would need. The beds were comfy enough, rooms clean, hot water. There is frig, microwave, coffee, iron, ....... for us this place was just fine. We were in town to spend time with family & go across the boarder to do some shoping & fun. The pool area is very nice but it was to cold to go for a dip. Unfortunately we were unable to do the breakfast(dam covid). AC worked great for the room & didnt give off any wierd smells. Staff for us were friendly enough & at times were very accommodating. I would recommend you bring a blanket. Their version is really just a thick sheet. The rooms are VERY spacious. Like i said, if you need a place to rest your head & take a load after being out shopping & having fun, then this place is really good. Especially at the low rate.
Stayed 2 nights in Nov 2020
Response from Joe Garcia on Nov 24, 2020
Thank you on providing feedback for our hotel. We are glad that you enjoyed our facilities . We look forward to seeing you again very soon.

8/10 Good

Joseph

Traveled with group
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

lydia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Joe Garcia on Nov 10, 2020
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Enrique, Houston

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I stayed at the Palm Aire , i was so disappointed in my stay, the room was fine, but they AC was so loud i had to use cotton in my ears. The next morning i went to take a shower, there was NO hot water. I went to the front dest, he showed me 2 other rooms, still no hot water. He said the water heater must be out. I had to go another hotel.. I will not stay there ever again. I have stayed there several years before. This pandemic has really hurt this facility.
Stayed 2 nights in Oct 2020

8/10 Good

Joseph

Traveled with group
Liked: Staff & service, room comfort
Stayed 2 nights in Oct 2020

8/10 Good

jessica

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Sep 2020

6/10 Okay

Kimberly

Traveled with group
Disliked: Staff & service
hotel on last leg but service is what ruined it
Customer service was terrible. They could care less. Our group was basically the only ones in hotel. It’s on its last leg. Only stayed there because their pool was open but never again.
Stayed 3 nights in Sep 2020

4/10 Poor

Nelda

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Did not look very clean. Hotel is very runned down. Our TV had a big blurry image at one corner. Our bed only had one fitted sheet and thin bedspread. No flat sheet or blanket. Toilet seat completely came off the toilet. Housekeeping only made up one bed instead of both. The first night there was only 2 bath towels no hand or washcloths. No phone in the room to call front desk had to be using our personal phone and go through automated system which was annoying. Would not stay there again.
No flat sheet or blanket. Only fitted mattress sheet and thin bedspread on both beds.
Stayed 2 nights in Sep 2020

8/10 Good

Larry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

6/10 Okay

Silvia, Weslaco, TX

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was not to standard as to what I paid the the room. Its outdated. Smelled in the room like mold. Wet by ac area. It would of costed much cheaper for the way how the room was. No phone in room. Carpeted rooms were ugly.
Stayed 1 night in Sep 2020

8/10 Good

Joe

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

6/10 Okay

Mike, Houston, Tx

Business traveler
Disliked: Amenities, property conditions & facilities
Property is very run down. The pics are either very old or photo shopped. The rooms are very outdated and have an old smell. Tub is falling apart, (literally) water smells like poo and the pool is disgusting.
Stayed 3 nights in Aug 2020

2/10 Terrible

Roland, Weslaco Texas

Disliked: Cleanliness, staff & service, property conditions & facilities
Broken light fixtures the water was barely trickling out of the faucet spiders and webs on the corner of the shower a blood stain on the white sheets the top blanket looked dirty. I would not book there again the outside looked like the Gardner was on strike for the last 6 months shrubs looked horrible. Graffiti written inside the closet with a crayon. This place needs lots of help.
Stayed 1 night in Aug 2020

4/10 Poor

Norma

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The outlets in the rooms didnt work, microwave only the #3 worked, outlets exposed, the pool was filthy and i rented for my grandkids to go swimming, there was loud muaic all night people fighting next to us and nothing was ever done about it. bad experience.
Stayed 2 nights in Aug 2020

10/10 Excellent

Darrell

Stayed 4 nights in Jul 2020

8/10 Good

SergioH, Houston

Traveled with family
Liked: Cleanliness, staff & service
Once upon arrival, check in and finding room was easy and fast ,property was a little dark i thought as far as parking lot and such , room was clean and good size the only negative about the room is that the deadbolt was missing had a little trouble connecting to wifi but it worked , breakfast was not available due to the pandemic, pool is nice very good size room was good for what we paid for
Stayed 1 night in Jul 2020

2/10 Terrible

Raul

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2020

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property overall needs to be updated and kiddie pool cleaned.
Stayed 1 night in Jun 2020

2/10 Terrible

Sabrinna

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time for everything 🙄
The room was dirty, no toilet paper, told “we have plenty in the front”, look like it hadn’t been vacuumed rented a king got two queens. That I didn’t need. The water was either freezing or scolding.
Stayed 1 night in Jun 2020

2/10 Terrible

Omar

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
i can’t believe I took my family here
It was like a horror movie.... I’m from Weslaco and I remember this place being a great place ... the worst Hotel my family have stayed in not to mentioned that the website stated breakfast available but when I checked in they stated it won’t be served. Microwave didn’t work iron didn’t work the pool was so dirty... Never again
Stayed 2 nights in Jun 2020

8/10 Good

Joseph

Liked: Room comfort
Stayed 1 night in Jun 2020

8/10 Good

Crystal

Stayed 1 night in May 2020

10/10 Excellent

kathy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great... but
First time staying. All was good excellent breakfast, service. Only two things wrong.. toilet wouldn’t flush good, and found baby roach in night stand
Stayed 1 night in Mar 2020

10/10 Excellent

Krystal

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Dawna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terry Rio Grande Valley Vacation
It was nice. Hope they are able to fully restored the buildings. The pool was beautiful. The included breakfast was the best we ever had and we stay at a quite a few places as we love making memories traveling with our family. Plus our business calls for stays.
Stayed 2 nights in Mar 2020

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Pool area was nice although too cold to use, entire property is in a state of disrepair, tired and in need of some serious updates, kitchen only open for breakfast from 6am to 9am
Stayed 1 night in Feb 2020

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveler

Liked: Staff & service, amenities
Stayed 2 nights in Feb 2020

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Amenities, property conditions & facilities
The room was upstairs and my mother had a hard time climbing the stairs. The room stunk like old cigarette smoke in carpet. The fridge did not work. We were brought another and it did not work. Old comforter old carpet. Mold in tub. I paid for breakfast and we saw roaches crawling on the counter when we went to serve our plates. We went to McDonalds.That was our last stay there! I asked for my breakfast money back and since I booked through Expedia they would not give it to me.
Stayed 2 nights in Feb 2020

6/10 Okay

Palmaire, Weslaco

Liked: Staff & service
Breakfast was great Shower curtain was too short Band was too loud
Stayed 1 night in Feb 2020

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Feb 2020

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2020

4/10 Poor

Mary, Spring, Texas

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I liked the breakfast buffet, it was good. Lady making omelettes is really nice and waiter was too. Even though only 2 of us ate there once. I was very disappointed with the whole building, it is old, we found 3 big roaches in our room, towel rack was broken, pillows seem to be as old as hotel and are very small and lumpy. I was charged an extra charge for an extra person yet, we didn't even get enough towels or soaps for 3 people each day. Coffee for coffee pot was not provided 2nd day. Balcony sidewalk looks like it can collapse. I would not recommend the place. Hotel pictures are deceiving.
Stayed 2 nights in Jan 2020

2/10 Terrible

Verified traveler

Business traveler, Traveled with partner
Disliked: Property conditions & facilities
tearable loud band could not sleep room smells musty
Stayed 1 night in Jan 2020