Ratings based on 105 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
4.0 Service & staff
4.3 Room comfort
3.9 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Nice hotel for a good pricePosted Nov 5, 2013
Cons: Breakfast on Sunday should end at 10:00 am instead of 9:30.
for Everyoneby Lindsay from Texas
Rude Know It All StaffPosted Oct 28, 2013
Pros: That I will never have to stay here again.
Cons: Staff attitude. Cleanliness.
Location: its where it says it is.
I arrived for my 1 night stay. The hotel is supposed to be dog friendly. There didn't seem to be very many people, and since I had my dog I asked the guy at the front desk if he could put us in a less occupied section of the hotel as I did not want my dog to bark. From that moment the front desk staff seemed to think he was the dog whisperer and suggested that I needed to tie him up or crate him to make him more comfortable. I explained my dog is not crate trained and would be more anxious being enclosed in a box. The room was disgusting. Stains on the walls, looked very run down. The dog couldn't stop sniffing the floor, so I assume it had urine on it. The reason for the stay was to attend a concert. As we were leaving my dog started barking. Staff stopped me and asked if I could take the dog with me. I said no "I will wait here in the lobby until he stops barking." After a minute he stopped. Got a phone call at midnight with the claim my dog was barking. Left concert (the entire reason for the trip) got to hotel, dog was sound asleep. No proof the dog was barking. Neighbors didn't avoid me the next day and even pet my dog... I'd assume they would be angry i my dog really was barking. To me it seemed that staff member didn't like the fact I brought a dog and went out of his way to make it difficult for me. Very upset. Wasted money. Don't stay here.
for Business Travelersby paul from california
winner.... winner...Posted Sep 9, 2013 on Hotels.com
awesome staff, awesome food.. awesome location.... this is a winner, will be staying here again..
for Getaway With Friendsby pharr
Posted Aug 28, 2013 on Hotels.com
for Everyoneby HJ
Very badPosted Aug 27, 2013
Pros: Beds are ok and breakfast
Cons: Cleanliness, carpets and the front desk guy
They lost our confirmations in the system and had to make phone calls to Expedia to fix it. The carpets are very old and stained.. The rooms are smelly and the guy on the front desk was very rude...
Recommendedby Glenn from San Antonio
Posted Aug 16, 2013 on Hotels.com
Nice place to stay rooms are clean well kept staff is friendly breakfast is good I will recommend it and will stay here again when in the aea
Recommendedby Juana from Hernandez
Bad manner and unpolite staffPosted Aug 14, 2013 on Hotels.com
The hotel was fair, but the guy who was there in the night shift was very mean and impolite with me and my family. I wont stay there again.
for Familiesby Dennis
Posted Aug 14, 2013 on Hotels.com
for Personal Eventby Kimbrough Family from Grapevine, TX
UTPA OrientationPosted Aug 13, 2013 on Hotels.com
The room just had a wet musty smell, but other than that the accommadations were just fine....Comfortable beds....plenty of hot water, good water flow, good breakfast and great wifi service.....We would stay here again if we were in the area....
for Personal Eventby A verified traveler
Posted Aug 13, 2013 on Hotels.com
Very Good. Personnel very helpful