Ratings based on 136 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
89% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
4.1 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Great location!

Posted Sep 9, 2014
Pros: The large bathroom. Fridge & microwave. Making coffee for two and not by the cup.
Cons: I think the pool area could be improved a little.
Location: The location was great!
We stayed there two nights and everything and everyone was great.
Comment from Hotel Management
Sep 17, 2014 by Ana, Hotel Management
Hello Sarah, Thank you for taking time out of your busy schedule to provide us feedback. We really appreciate your time and effort. Looking forward to serving you again in the near future. Thanks, Happy Assistant General Manager Quality Inn
4 out of 5
Recommended
for Everyone
by A verified traveler from monterrey

Good hotel... Close to the good shopping places

Posted Jul 29, 2014
This is the second time I stay there, very happy about it, would recommend it for a quick shopping trip
4 out of 5
Recommended
for Everyone
by A verified traveler

nice place to stay, good breakfast

Posted Jun 25, 2014
Pros: good price
Cons: keep up the good work
Location: nice place near shops
the hotel is very nice, the rooms are comfortable, and the staff was very helpful, i would recommend it
Comment from Hotel Management
Jun 26, 2014 by Ana, Hotel Management
Hello, Thank you for taking the time to fillout on online survey. We really appreciate your compliments. Hope to see you again soon. Sincerely, Gill General Manager
3 out of 5
Recommended
for Personal Event
by A verified traveler

This traveler left a rating score only Posted Jun 20, 2014 on Hotels.com
5 out of 5
Recommended
for Personal Event
by JLM from San Antonio TX

Close to Home

Posted May 28, 2014 on Hotels.com
I really enjoyed our stay. It had all the amenities one looks for when reserving a place to stay. It was quiet, convenient, clean, personnel were friendly and for the price excellent. Hope to stay there again.
Comment from Hotel Management
Aug 2, 2014 by Ana, Hotel Management
Hello JML, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Gill, General Manager
2 out of 5
by Lori from McAllen, Tx

Nice stay but unprofessional staff

Posted May 28, 2014
Gave us a hard time, made reservation thru Expedia for my boy friend and when he got there to check in he was asked for an extra 20dlls deposit for any kind of vandalism for the room ...my cc was on file, there was no need for THAT... I was nice enough to let it slide but front desk was making it seem we were some kind of thieves with no proof of course. Horrible experience!
Comment from Hotel Management
May 30, 2014 by Ana, Hotel Management
Lori, Thank you for your online survey on your recent stay with us.O n behalf of our entire team I would like to apologize for the inconvience on the day of your arrival. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Gill General Manager
4 out of 5
Recommended
for Personal Event
by RXA from C.C., TX

Nice, clean, and quiet.

Posted May 16, 2014 on Hotels.com
For the two nights I stayed, it was a nice, clean and a quiet place to stay. Ideal location for my visit.
2 out of 5
by Al from Halifax, CA

Not so Comfortable INN. 3.8? Really? Easily a 2.

Posted May 8, 2014
Pros: Price, Fridge/Microwave, complimentary (yet simple) breakfast.
Cons: The room... some of the cosmetics wouldn't cost much to upgrade.
Location: There are better locations around the region. You need to drive a to get to restaurants. Right by the highway for easy access.
I stayed at the hotel for business purposes, and chose it due to price, and proximity of where I had to work. I'm sad to say out of all my reviews, this is the first time I've given a hotel anything lower than a 4. The positives: staff was friendly at the front desk. Lobby was clean. The room was .. in good order. Negatives: Stains on the walls, shower a bit disgusting, air conditioning running as loud as a truck, and internet... had speeds of dial-up. Look at the pictures included with the review for yourself. Would not stay here, will not stay at a comfort inn again, and will not recommend.
Comment from Hotel Management
May 9, 2014 by Ana, Hotel Management
Hello Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Sincerely, Gill General Manager Quality Inn
1 out of 5
by milo from Dallas, TX

No Hospitality

Posted May 5, 2014
Pros: Great Breakfast
Cons: Customer Service
Location: Nothing
Staff was rude and lazy. and kept trying to charge me for a roll away bed when i asked for more pillows
Comment from Hotel Management
May 6, 2014 by Ana, Hotel Management
Hello, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Sincerely, Gill General Manager
Comment from Hotel Management
May 6, 2014 by Ana, Hotel Management
Hello, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Sincerely, Gill General Manager
1 out of 5
Recommended
by rudy from Harlingen texas

No rooms????

Posted Apr 30, 2014 on Hotels.com
When I arrived to check in the receptionist stated they didn't have any rooms and don't understand how the computer allowed a room to be booked if none were available. I W's redirected to another city of course which I didn't care for. On the rating none were applicable
Comment from Hotel Management
Jul 12, 2014 by Ana, Hotel Management
Hello, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Sincerely, Gill General Manager