Ratings based on 122 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from mcallen tx
Really recommend itPosted May 27, 2014
Hotel was really nice, staff was very nice as well and very helpful. I recommend it to anybody.
for Familiesby A verified traveler
Nice, upgraded hotel for price.Posted May 21, 2014
Pros: I really liked the separate amenities and walk-in closet. It's ideal for families. Also, liked the continental breakfast assortment offered
Cons: Ensure the sliding interior doors are aligned properly to allow proper locking and wipe down the doors as dirty doors are noticeable.
Location: Very close to Cracker Barrel (walking distance, Academy, gas station and highway).
Very convenient amenities for families for price. Sliding door to the bathroom was not aligned. There was a peep crack due to the crooked door and it didn't latch. Not good for the price point of this hotel. Doors were noticeably dirty from previous dirty little hands. The separate bathroom and restroom with extra sink is ideal for families sharing the double-room. Really liked this setting. The check-in staff was very informative and greeted very well. Smooth check-in and out. The complimentary breakfast included eggs, bacon, breads, assorted fruit and beverages. I would definitely recommend others here and I would return.
Recommendedby A verified traveler
Posted May 17, 2014 on Hotels.com
for Everyoneby h from monterrey, mexico
first time - excellent stayPosted May 14, 2014
Cons: stay not valid for Marriott Rewards.
Location: business trip
not the least expensive hotel but got a very good value from expedia as this hotel was very comfortable, offerred a very large room, available gym and good breakfast.
for Business Travelersby A verified traveler
Modern style, bad air qualityPosted May 4, 2014 on Hotels.com
This hotel resembles an Aloft hotel. The air quality in my room was so poor that I had to leave the window open for several hours to air it out. The rooms are well designed and comfortable. They have ample work space area. Breakfast was adequate. Happy hour appetizers were a nice touch.
Comment from Hotel Management
Jul 12, 2014 by Suhayl, Hotel Management
Thank you for taking the time to complete our Guest Satisfaction Survey and sharing your experience with the SpringHill Suites McAllen. You indicated in your response that the air quality in your suite was unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future.
Recommendedby ana from mcallen tecas
Posted Apr 29, 2014 on Hotels.com
Great place and location.
for Business Travelersby Faith wood
Posted Apr 23, 2014 on Hotels.com
Posted Apr 21, 2014 on Hotels.com
for Familiesby Claudia
Posted Apr 19, 2014 on Hotels.com
for Everyoneby Fernando from mexico
GreatPosted Apr 15, 2014
Excellent every thing was really good. I am planning to come back soon