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Reviews of Motel 6 McKinney, TX - North

2 out of 5
Motel 6 McKinney, TX - North
2125 W White Ave, McKinney, TX

Reviews

5.6
Rating 10 - Excellent. 93 out of 611 reviews" "
Rating 8 - Good. 118 out of 611 reviews" "
Rating 6 - Okay. 117 out of 611 reviews" "
Rating 4 - Poor. 112 out of 611 reviews" "
Rating 2 - Terrible. 171 out of 611 reviews" "

5.8/10

Cleanliness

6.2/10

Staff & service

5.4/10

Amenities

5.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

6/10 Okay

Palestina

Liked: Staff & service
The pillows on the bed were really flat..
Stayed 2 nights in Apr 2024

2/10 Terrible

Hamath

Disliked: Staff & service, property conditions & facilities
Property doesn’t look bad service from front desk manager is horrible. Very unprofessional, rude, arrogant, and controlling! I wouldn’t recommend a stay there simply because of the customer service experience!!!
Stayed 1 night in Apr 2024

6/10 Okay

Alevia

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
You get what you pay for
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 15, 2024
Hi Alevia, Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Natalie #Team6

8/10 Good

Sandra

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I go to a dog show in McKinney every year and this is my preferred place to stay.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Apr 8, 2024
Hi Sandra, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

2/10 Terrible

Issac

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleaning staff was rude, I was getting ready to leave the room & asked the cleaning lady to give a 5 minute while I finished gathering my stuff & putting my clothes on & she wouldn’t leave the room. Very bad service, never will I ever stay at that Motel 6
Stayed 1 night in Mar 2024
Response from Nancy Y. on Apr 2, 2024
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

10/10 Excellent

Marie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed down to earth
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 25, 2024
Hi Marie,Thank you for positively rating your stay!Lilith#Team6

10/10 Excellent

Marcus

Stayed 3 nights in Mar 2024

8/10 Good

Malgorzata, Issaquah

Stayed 2 nights in Feb 2024

6/10 Okay

Joshua

Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 14, 2024
Hi Joshua, We appreciate you taking the time to rate your stay. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 Terrible

raymond

Disliked: Cleanliness, amenities, property conditions & facilities
No towels
Response from Nancy Y. on Feb 13, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 Good

Jose

Good.
Stayed 4 nights in Jan 2024
Response from Brand Experience Team on Feb 5, 2024
Hi Jose,Thank you for positively rating your stay!Lilith#Team6

4/10 Poor

Jacqueline

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room needs updating and found hair everywhere. There was blood on the walls. Not cleaned good at all. Floor in the bathroom was sticky.
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Jan 29, 2024
Hi Jacqueline,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, amenities
Take good care of your personal belongings!
Stayed 4 nights in Jan 2024
Response from Nancy Y. on Jan 23, 2024
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

2/10 Terrible

Jose

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A cleaning lady named,Joy,stole money from room,and I made a complaint at the front desk,and was issued my money back.
Stayed 3 nights in Jan 2024
Response from Nancy Y. on Jan 23, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 Okay

Jose

Stayed 1 night in Dec 2023

6/10 Okay

Mary

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
First Time To McKinney
Check in was great . Person working was really friendly. The only part that I didn’t like was the bed was uncomfortable and the pillows were flat like a pancake.
Stayed 1 night in Dec 2023
Response from Nancy Y. on Jan 2, 2024
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

2/10 Terrible

Greg

Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
Stay was not too bad until housekeeping knocked on the door at 7:40a to tell is it was time to check out. We shooed her away but she came back before 9a and told us it was time to check out. Unreal!!!
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Dec 7, 2023
Hi Greg,Thank you for providing your feedback. Your experience is definitely not our standard of service. We appreciate you bringing this to our attention. We hope for the opportunity to improve your experience with us. Please visit again.Lilith#Team6

10/10 Excellent

Jennifer

Stayed 1 night in Nov 2023

6/10 Okay

Melissa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for someone needing a place to overnight. Easy access, clean, quiet, fast check-in and check-out. Employees were friendly.
Stayed 1 night in Nov 2023
Response from Nancy Y. on Nov 28, 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

James

Business traveler, Traveled with partner
Liked: Property conditions & facilities
Excellent value for a quick trip to McKinney.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Nov 13, 2023
Hi James,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

4/10 Poor

Albert

Disliked: Staff & service
Saddest
So the front desk was rude you couldn’t have no visitors and it smelled like weed and people being loud cops there
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Nov 13, 2023
Hi Albert,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, reasonably priced, clean. Not fancy but a great place to crash for the night.
Stayed 2 nights in Oct 2023
Response from Brand Experience Team on Nov 13, 2023
Hi James,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

10/10 Excellent

Bradley

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Kandi Kay

Traveled with family
Disliked: Staff & service, property conditions & facilities
Check-in staff at front desk was very rude! It wasnt the first time either. Elevator broken.... had to go up stairs everytime we went out of the room which was very inconvenient. No soap or towels in room,had to go to front dest to ask for them
Stayed 2 nights in Oct 2023
Response from Brand Experience Team on Oct 24, 2023
Hi Traveler,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

8/10 Good

Srinivasa

Traveled with family
Liked: Staff & service, amenities
Economical.
Stayed 3 nights in Oct 2023
Response from Brand Experience Team on Oct 24, 2023
Hi Srinivasa,Thank you for the amazing rating!! Maz K.#Team6

10/10 Excellent

Talia

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Pocket-friendly hotel, that works hard to keep the place clean. Sometimes there are people who come in a little rowdy but not to the extent of dangerous situations occurring in the motel.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Oct 24, 2023
Hi Talia,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprise in McKinney
Read the positive reviews, they are correct. This hotel is clean, the rooms are clean, my bed was comfortable, and the staff very helpful.
Stayed 1 night in Sep 2023
Response from Nancy Y. on Oct 17, 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

8/10 Good

Kandi Kay

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We saw a cockroach the size of a house cat twice.... seriously the biggest ive ever seen in my life. Floor was coming up on our room. Black mold on ceiling in bathroom...
Stayed 2 nights in Sep 2023
Response from Nancy Y. on Sep 22, 2023
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Nancy Y. #Team6

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
family love
visited grand and great grand children
Stayed 2 nights in Sep 2023
Response from Nancy Y. on Sep 22, 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to our venue.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Sep 18, 2023
Hi Sandra,Thank you for the perfect rating!!Lilith#Team6

10/10 Excellent

Edgardo, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 4 nights in Aug 2023
Response from Brand Experience Team on Sep 11, 2023
Hi Edgardo,Thank you for the amazing rating!! Maz K.#Team6

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value at a good price
Stayed 1 night in Jul 2023
Response from Nancy Y. on Sep 5, 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 Terrible

Tanisha

Disliked: Cleanliness, staff & service, property conditions & facilities
The owners are rude and ignorant people!! Nasty, filthy place!!
Stayed 1 night in Jul 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

2/10 Terrible

Gianna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
RUNN N
The bathroom had a toilet leak and they did not give us a different room. The room smelled bad. The hallway smelled like urine, the tub had stains in it. They took my husbands pillowcase and did not give js a new one and the pillow was dirty. They took our towels and did not replace them
Stayed 2 nights in Aug 2023
Response from Brand Experience Team on Aug 21, 2023
Hi Gianna,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

2/10 Terrible

Billy

Disliked: Staff & service
Stayed 2 nights in Jul 2023

6/10 Okay

Kevin Omar

Disliked: Cleanliness, staff & service
Stayed 7 nights in Jul 2023

8/10 Good

todd

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Easy checking, plenty of parking. Found two roaches in room. One in sleeping area, one in bathroom. Shower controls broke, hard to use.
Stayed 1 night in Jul 2023

4/10 Poor

Kursty

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty. Pube hair in the sink and on the floor. Roaches everywhere. Just crawling around like we were in their home. Do not recommend and I have no idea how this place is even open 0 stars will not return
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Aug 7, 2023
Hi Kursty,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

4/10 Poor

Tuan

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Unclean and no safe to stay.
The bed sheets are old and dirty. The homeless sis’s sleeping in the hall way.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Jul 31, 2023
Hi Tuan,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Maz K.#Team6

4/10 Poor

sam

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

2/10 Terrible

Nathan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Chidozie

Liked: Cleanliness, staff & service, property conditions & facilities
Service and property have improved significantly since the last time I was here.
Stayed 1 night in Jun 2023
Response from Nancy Y. on Jul 4, 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

4/10 Poor

Tom

Business traveler, Traveled with family
The room felt wet Bar next door took over and kept me awake
Stayed 1 night in Jun 2023
Response from Nancy Y. on Jul 4, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay, had no issues while there.
Stayed 5 nights in Jun 2023
Response from Nancy Y. on Jul 4, 2023
Thank you for positively rating your stay!!Nancy Y.#Team6

10/10 Excellent

Daniel

Stayed 1 night in Jun 2023

8/10 Good

Erica

Liked: Cleanliness, staff & service
A Quick Getaway
We were there for a 1 night stay. We got in town earlier than check in but the manager still accommodate us with a room with minimal wait time. The property was clean, everyone was friendly upon check in and checkout. The bar next door was having a live concert and that was nice as well.
Stayed 1 night in Jun 2023
Response from Brand Experience Team on Jun 19, 2023
Hi Erica, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K. #Team6

2/10 Terrible

Andrea

Stayed 4 nights in May 2023

4/10 Poor

Kristina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023