First of all positives, it is a beautiful hotel in a wonderful location with great views and great staff. Michelin starred restaurant is amazing.
Now for the negatives, It needs to up its game to be a Relais and Château hotel
We booked through Expedia and got an email from the hotel shortly before arrival but confirming the wrong dates - Took three days to reply to email
The minibar was not stocked, apparently due to Covid restrictions. But this did not apply to other hotels we stayed on on the island.
Tea and coffee making facilities in the room we’re not up to standard. Nowadays you would expect a Nespresso machine in an expensive hotel room, not cheap powdered coffee. was okay, But not as good as the one we had in the far cheaper room at the Phoenicia
Less choice and again you would really expect proper tea not teabags in an expensive hotel.
Finally on our last day the hotel had booked two events which meant that the only two restaurants were closed and there was nowhere for us to eat. Eventually the hotel offered to pay for the Meal in our room. This was a very generous option and was excellent but it was all rather embarrassing and we had to ask and make a fuss before it was offered
In addition the only shared covered space in the building was cleared, so that we could not sit there
All the chairs had been stacked into the gym, which we found out when we went to use it, and could not
Table was put out for us, but felt like sitting in a hanger