Ratings based on 114 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
87% of guests recommend
3.8 Room cleanliness
3.1 Service & staff
3.9 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

The best of this hotel is close to mosque

Posted Mar 26, 2014
I faced delay in checking in after 1700 hrs. I have been asked by the hotel to check out by 1200 noon before completing 24hours.
Comment from
Jan 31, 2014
Dear Guest Thank you for your comments sent via our website, concerning your stay at Pullman ZamZam Makkah. In the first instance, may I offer my sincere apologies for the poor service you received on this occasion. Please be assured that this is not a true reflection of the high standards upon which Pullman ZamZam prides itself. We endeavour to have all our rooms ready for guest arrival; however, the late departure of previous guests can sometimes hinder the progress of the housekeeping team in order to have rooms ready. We welcome all feedback that we receive from our guests and will endeavour to use such feedback constructively. Feedback such as yours that highlights areas where we could be doing better is particularly useful and we are grateful for your time in sharing your experience with us. Sincerely,
Comment from
Jan 31, 2014
Dear Guest Thank you for your comments sent via our website, concerning your stay at Pullman ZamZam Makkah. In the first instance, may I offer my sincere apologies for the poor service you received on this occasion. Please be assured that this is not a true reflection of the high standards upon which Pullman ZamZam prides itself. We endeavour to have all our rooms ready for guest arrival; however, the late departure of previous guests can sometimes hinder the progress of the housekeeping team in order to have rooms ready. We welcome all feedback that we receive from our guests and will endeavour to use such feedback constructively. Feedback such as yours that highlights areas where we could be doing better is particularly useful and we are grateful for your time in sharing your experience with us. Sincerely,
5 out of 5
Recommended
for Everyone
by Adam from New York

Nice Hotel next to Haram

Posted Mar 8, 2014
Pros: The location
Cons: Breakfast buffet
Great Experience, Hotel staff very supportive, I was given upgrade to a Room with Kaaba view Will come back
Comment from
Jan 10, 2014
Dear Mr. Adam We very much appreciate your comments regarding your stay at the Pullman Zamzam Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely
4 out of 5
Recommended
for Everyone
by A verified traveler

Very Good Hotel close to Haram

Posted Feb 24, 2014
Pros: Checkout timing Houskeeping Timing Being close to Haram Fast Checkout
Overall hotel was clean, very freindly staff and Great Food
Comment from
Jan 25, 2014
I was pleased to read that you had enjoyed your stay and I will certainly pass on your comments to my team. I know that they will be delighted to learn that their efforts have been appreciated and remembered
2 out of 5
by mr abdulla from qatar

good location

Posted Feb 3, 2014
good location but expensive very gam but there is hotel better than it
1 out of 5
by VICTOR from SWITZERLAND

A 2 STAR HOTEL IN A AN EXCELLENT PLACE

Posted Feb 1, 2014
Pros: POSITION
Cons: A LOT TO DO ... BELOW THE AVRAGE IN ALL
ONE OF THE BAD UGLY DISASTER STAY
5 out of 5
Recommended
for Everyone
by A verified traveler

Staff did a great job specially Hana

Posted Jan 9, 2014
The staff did a good job specially Hana who ensured that we are comfortable and we got everything we needed. They agreed to extend the check out time a little longer when we needed it. Great experience thanks to all staff especially Hana
2 out of 5
by Akbar from London

Close to haram 2 min walk but poor breakfast

Posted Jan 9, 2014
The hotel is opposite haram so as soon as you come out of the zamzam Tower you are inHaram. The breakfast however was very very poor and1 star. They had salads different kind ofbread rolls, boiled eggs,plain omelete, and some kind of beans. For 2 days they didn't have any butter. The reception staff can't speak a word of English and call over the Porter for help. Overall 3 star rating from me.
4 out of 5
Recommended
for Families
by A verified traveler

Posted Jan 7, 2014 on Hotels.com
Comment from
Jan 15, 2014
Dear Guest Thank you very much for the positive comments. It’s always encouraging when customers acknowledge the good work of our team. We look forward to seeing you again soon
4 out of 5
Recommended
for Business Travelers
by MUHAMMAD from Oklahoma

Over exelant

Posted Jan 6, 2014 on Hotels.com
Overall good hotel but it lacked basic maintenance. The breakfast area was too small considering the size of the hotel. The no smoking policy should be enforced more severely. Our room smelled liked cigarets.
Comment from
Jan 15, 2014
Dear Mr Muhammad We very much appreciate your comments regarding your stay at the Pullman Zamzam Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely
2 out of 5
by Mohamed from Dubai

Close to Haram with teriable reception

Posted Dec 22, 2013
Food was good Check in and reception are bad, really bad