Ratings based on 90 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
for Everyoneby Faisal from Riyadh
Late Check-In & worst food everPosted Nov 27, 2013
Pros: The location is great !
Cons: change the staff
Location: very nice location
I've arravied in the hoteal at 4:40 PM for check-in & the receptionist asked me to wait until 5:00PM as the policy, while I was waiting too many guests has been checked-in (this is NOT my issue with them). I've come at 5:00 PM exactly, The receptionist took me around then asked me to come back after do (Omrah) for check-in because the room is NOT ready yet !; I refused that and asked him very kindly to check any available room to fresh-up before do (Omrah) h asked the supervisor which he was mote helpful then the first and find an available room. after that the receptionist asked me for Family Card has proof that the family we (my old mother & sister) are my family at the time he couldn't accept (The Saudi National ID) for my family because each of them carries a separated identification, again supervisor understand the situation and was helpful last thing again receptionist asked me for the credit card has proof that I'm the one who make the reservation while the name name in my ID matched the reservation but he insisted i don't want to argue with him i provide it to him while i full paid my nights via Expedia.
for Everyoneby alrashidi from abudahbi uae
Posted Nov 22, 2013
for Everyoneby alrashidi
Posted Oct 8, 2013
for Everyoneby Hussein from Cairo
Trip to MaccaPosted Sep 23, 2013
Pros: Very close to Haram
Cons: All services and maintenance and dining
Was not very lucky, TV, internet and minibar disfunction and very late response from maitenance also had to order breakfast in room and pay for it due to over crowdness in the main dining room while breacfast was supposed to be included.
for Everyoneby A verified traveler from abu dhabi
Nice hotel and clean The price was excellentPosted Sep 22, 2013
Every time I went to omrah I chose this hotel and esely to went to the mall.
for Familiesby Jibril from London
UmrahPosted Aug 12, 2013 on Hotels.com
Everything is ok - as good hotel to stay in. But the resturant facilities - poor sitting arrangements. Expensive resturant fees during ramadhan, and non ramadhan period especially after ramadhan. Strict ristrictions on how many times you can use the resturant and restrictionson the number of people allowed
for Everyoneby Ahmed H from K.S.A
Good location, close to al-haramPosted Aug 1, 2013
Pros: Only location
Good location Good restaurants Price is very high because the location only and the service is not Normal service Delay in check in and check out also
for Everyoneby Emmit
Complicated checkin checkout processPosted Jul 25, 2013
Pros: Breakfast, excellent food
Cons: skilled employees are must for this hotel
Location: Excellent location few steps to the Haram
My reservation was for two adult and 15 years child they provide only with single bed. The asked me for more money in order to have a rollaway bed for my child. My room was in continuos noise from the exterior air conditioning compressors, windows sound isolations is bad. The time consumed to checkin was at least 20 minutes, checkout was also long but not the same as the checkin. Lobby internet is so slow very very busy.
Recommendedby Shahid from Riyadh
good locationPosted Jul 8, 2013 on Hotels.com
good location, reasonable rooms and bed - cannot go wrong
for Everyoneby Mohammed from Dubai, UAE
Nice hotel close to Haram through Abdul Aziz GatePosted Jul 7, 2013
Pros: The partial view to Haram. The room speaker that transfer Athan and Eqama directly from Haram and the control to increase, decrease and stop.
Cons: I faced many times problems with provided door cards where I used to keep them away from cell phone as staff advised. The room Lighting very low.
Location: Maybe I'll have the same trip within 6 months or at beginning of next year.
Me and my parents had a great stay in the hotel where the room is big and clean with partials view to Haram. three single beds were very suitable and comfortable and the hotel staff very helpful all the time.