Junior Suite, 2 Twin Beds, Partial Lake View (with Sofabed) | Laptop workspace, soundproofing, iron/ironing board
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Reviews of PLAZA Premium Schwerin; Sure Hotel Collection by Best Western

4 out of 5
PLAZA Premium Schwerin; Sure Hotel Collection by Best Western
Bleicherufer 23, Schwerin, MV

Reviews

7.8

Good

Rating 10 - Excellent. 155 out of 531 reviews" "
Rating 8 - Good. 209 out of 531 reviews" "
Rating 6 - Okay. 103 out of 531 reviews" "
Rating 4 - Poor. 47 out of 531 reviews" "
Rating 2 - Terrible. 17 out of 531 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Alexey

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place to stay.
Stayed 1 night in Aug 2023

4/10 Poor

Thomas

Disliked: Staff & service
Only unexperienced staff Noisy at the Rom from 8 in the morning
Stayed 1 night in Jul 2023

8/10 Good

Kathy

Traveled with family
Liked: Cleanliness, staff & service
It was under construction and next to the train station. Brand new rooms very nice with extra balcony!
Stayed 1 night in May 2023

10/10 Excellent

Louise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, very comfy room with aircon (great as it was v hot when we visited). Decent breakfast. However, the location of this hotel really is a distance away from the places you’re likely to want to go as a tourist, especially the schloss and old town. I walked in in the first evening and it took me 25 mins (admittedly I have short legs and it was hot!). The amazing staff were great at providing us with bus times, but there were only 2 per hour and it took 20 mins as went round the outskirts of town to get in. We started using E-scooters, great for adults as the cycle lanes are excellent, but no good for our teen as you need to be 18. So, great hotel but think carefully about the location - if you want to pop back in the day, that’s not so easy.
Stayed 2 nights in Aug 2022
Response from Plaza Hotel Schwerin on Aug 22, 2022
Dear Louise, Thank you for your review. We are very pleased that you enjoyed your room and our breakfast so much. We hope to welcome you again on your next visit to beautiful Schwerin!Warm greetings from the PLAZA Hotel Schwerin

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
bad choice to stay
The hotel is in a so called "milking mode". The place is run down and needs a complete overhaul. The staff is friendly but completely overwhelmed. The AC was not working and the promised "technician" never showed up. The location of the hotel is really good and has potential but as said the place is not recommendable at the current conditions.
Stayed 4 nights in Jun 2022
Response from PLAZA Hotel Schwerin on Jun 29, 2022
Dear Jörg-Peter, Thank you for your comments. We are always striving for improvement and your suggestions will help us. We are sorry that we could not meet your expectations and we hope to be able to convince you of our improvements soon. Kind regards, Your PLAZA Hotel Schwerin

10/10 Excellent

Ritobroto

Liked: Cleanliness, staff & service
good place and helped us for early check in
Stayed 1 night in Apr 2022
Response from PLAZA Hotel Team on Apr 18, 2022
What great feedback from you, Mr. Ritobroto - we have nothing more to add except a heartfelt THANK YOU. Come back soon! All the best from the capital, your PLAZA Hotel Team

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable room, clean
Stayed 1 night in Feb 2022
Response from PLAZA Hotel Schwerin on Apr 13, 2022
Dear Dennis, Thank you for rating our PLAZA Hotel! We are very pleased that you enjoyed your stay with us so much and that we were able to offer you a pleasant stay. We hope to welcome you again on your next visit to beautiful Schwerin! Warm greetings from the PLAZA Hotel Schwerin

4/10 Poor

Theresa

Traveled with family
Disliked: Cleanliness
We found this property was lacking in cleanliness. We also had problems with the water - upon arrival around 10pm we did not have warm water from the faucet. The showers were also not hot.
Stayed 1 night in Oct 2021

6/10 Okay

Josepha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The water in the shower was only lukewarm instead of hot, this was rather uncomfortable Cleanliness could be improved Parking should be free
Stayed 1 night in Oct 2021

10/10 Excellent

Gerhard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2021

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schwerin
Excellent room (Studio, King Bed, lake view), no restaurant due to Covid restrictions. Easy and pleasant walk to the Castle via Schlossgarten
Stayed 2 nights in Jun 2021

10/10 Excellent

joe

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick trip
Perfect night
Stayed 1 night in Nov 2020
Response from Best regards your Team of PLAZA Schwerin on Feb 22, 2021
thank you for your feedback

8/10 Good

sigfridus F.

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Airconditioning! YEAH!
I lived in USA and for that reason LOVED the fact that this Hotel had AC in the room what really helped me sleeping at night. The hotel is just outside the main area, 8 minutes by bicycle, from the center and the castle. So not really walking distance. But with the bike very easy to do. Hotel it self was pretty clean but at check-in told us that because of Corona, there would NOT be daily housekeeping in the room what is weird because all other hotels did have it on our trip. The Cleaning person had forgotten to empty the trash can in the room and when we told the front desk to get it emptied, it was NOT taken care off. I would come back to this hotel in the Summer because of the AC!
Stayed 2 nights in Sep 2020

2/10 Terrible

Javad

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible and dirty hotel! Rude owner/manager!
No AC! No cleaning! No toalet paper! Even after several feedback and mails nothing improved! My worst 7 days in a hotel ever!!! I had to throw all the bed sheets and garbage out in the corridor to be taken seriously by the hotel! 1 and 2 night we spended 3-4 hours until 3 in the morning to kill all the mosquitoes in the rooms! Non I’m our 7 nights did we sleep well: it was 36 degrees inside with no working AC! Receptionist and owner/manager didn’t listen to my requests to clean the rooms! On the fifth night we got offer to change our rooms but it was too little too late! We left on 7th day! Do not underestimate the level of comfort of this hotel: zero zero zero zero -> one 0 for every claimed star! STAY AWAY OF THIS PLACE!!!
Stayed 6 nights in Aug 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
One night stay - big family rooms
The hotel is not so far from the city center. Our room was very nice - spacious, clean and comfortable. Only the receptionist was very unfriendly and even rude, which really surprised us. The girl on the next day was much nicer.
Stayed 1 night in Jun 2020

10/10 Excellent

Jonas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice business hotel
Stayed 1 night in Oct 2019
Response from . on Feb 27, 2020
Dear guests, thank you for your evaluation of our hotel, the Plaza BW Schwerin. We are happy to pass them on to our employees. In the future our service and our quality should contribute to the fact that you and all other guests have a relaxing stay. Your team from Plaza BW Schwerin

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night was enough
This hotel is hard to locate and really needs a car or taxi to get to a public transport is poor. Walking, notably from the station is terrible and the rear entrance is not signposted in any way. Anyway the hotel is spacious, rooms well appointed and the reception staff helpful. However we stayed one night and it was enough due to its difficult location.
Stayed 1 night in Sep 2019

10/10 Excellent

Svein

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveler

Traveled with partner
The bed is too soft and the ac is working well. That’s all I can tell
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Anne Grethe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Plaza Schwerin
Grande conference hotel, but still not too big. Clean spacious rooms - polite, service minded staff - delicious breakfast. Nice bar/ lounge for evening drink. Perfect situated in walking distance to the heart of the town -with all tourist attractions, the formidable castle and shopping street, restaurants etc. Parking garage for hotel guests under the hotel makes it easy to choose while arriving by car.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hospitality. Comfortable room. From the staff at the front desk to the lady who was in charge of the breakfast were so wonderful. One morning, the breakfast room was all of a sudden very crowded because of a huge group of tourists eating at the same time. The person in charge came to my table after they were gone to check everything was ok with me. This property is a bit off the center of the city, but I found a very beautiful cemetery just across the street that leads to a path around small lakes. These were some of my highlights of visiting Schwerin!
Stayed 3 nights in May 2019

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from SZ on Sep 20, 2018
Vielen Dank, dass Sie sich die Zeit genommen haben uns zu bewerten. Wir freuen uns, dass es Ihnen bei uns gefallen hat und Sie einen angenehmen Aufenthalt hatten.

10/10 Excellent

Marek, Warsaw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was much nicer than anticipated. Nice location. Friendly staff.
Stayed 1 night in Jul 2018
Response from SZ on Aug 30, 2018
Wir freuen uns, dass Sie sich bei uns wohl gefühlt haben. Vielen Dank für Ihre positive Bewertung.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
not the nicest area of schwerin, however - 10 min walk brings you to the beautiful spots
Stayed 1 night in Jul 2018
Response from SZ on Aug 30, 2018
Schön, dass Sie bei uns waren und uns bewertet haben.

8/10 Good

Ugo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
We were in the hotel only for one night. Our room was very large (even with a small kitchen), the beds large and comfortable and a very clean toilette. The hotel is at a walking distance from the city center, so we never used the local transportation
Stayed 1 night in May 2018

10/10 Excellent

Anu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
We stayed in a suite with a lake view and a balcony. The view was nice, but nothing special. The room was big and nicely decorated, but there was a persistent bad smell in the room, possibly the air conditioning needed maintenance. The public areas were nicely decorated as well. Our room price was very good, but it did not include breakfast or parking. Breakfast was a bit expensive, but selection was fine and we did not bother to go looking for something cheaper. We had dinner in the restaurant one evening. The price level for food was acceptable and we liked the taste. Service was good. There seemed to be lots of Spanish trainees working in the hotel, and they spoke good German. They seemed to also know English well. There was a supermarket approx. 10 min walk away, and it took maybe 20 min walk to the Schwerin castle. The castle was nice, but we liked Ludwigslust palace (approx. 30 min by car) even better.

8/10 Good

Jim

Liked: Cleanliness, property conditions & facilities, room comfort
High vacancy rate during our stay
Maybe we stayed during off season, but very few people were staying in the hotel. The restaurant looked like a ghost town. We like to stay at places that have activity!

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Schwerin
I very much enjoyed my stay in this clean and comfortable hotel. The breakfast staff was especially attentive and professional.
Stayed 1 night in Jul 2017

6/10 Okay

GC, Australia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This was a convenient location, good facilities
Convenient to the city centre and castle, both only about a 15 minute walk. Only disappointing factor was the AC was out in the room, and it was summer with the sun heating up the room to unpleasant levels late in the afternoon.

8/10 Good

jen, media, pa

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice clean convenient location
We were able to walk to the main part of town and the parking made it easy to drive. Breakfast buffet well worth it. Our only problem was the air conditioning wasn't working and our rooms were on the fifth floor. As Americans we were not used to the heat. Staff was friendly and helpful. Next time would try for a lower floor

8/10 Good

thomas, california

Liked: Cleanliness, staff & service
Disliked: Room comfort
nice hotel, but ...
This is a nice hotel. A bit of a walk to the old town area, but I didn't think that was a big deal. Breakfast buffet was very nice. Room clean and comfortable. Nice staff. However, the A/C didn't work. For the room I was in this was a real problem since trains run right past the hotel. I then had to open the window to cool off the room and close it to block the noise (again it is right next to the hotel on the back side). In addition I went to work out in their gym (actually very very nice), but the lights didn't work there so I tried to work out with the fading light at the end of the day. Add the non working A/C and it was a short workout. Had things worked I would give hotel higher marks.

6/10 Okay

Olof

Liked: Cleanliness
Disliked: Room comfort
Nice hotel, good location
The aircobnditioning was not working at the hotel and have not been working for quite a while. To bad, the hotel is nice and clean.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big disappointment
Was booking a hotel in Schwerin (my hometown) and found this Hotel (which i also know from years ago, when i still lived there). I had to book short notice for 2 adults and our kid. Most hotels did not offer a room for 3 people occupancy so i was happy that this hotel did (for extra charge of course). After a long car ride we arrived after midnight and were looking forward to go to bed. Front desk (no english) told us that we can not have a bed for the kid due to the last minute booking. I was arguing that i booked and payed for 3 but it didn't make sense. The gentlemen told us that he is the only staff in the entire hotel and that even if he wanted to he doesn't have a bed and capacity to set it up. Of course, i did not get a reimbursement. Arriving in the room we figured out that our queen bed were 2 single beds put together. Normally, not a problem, but the mattresses were so soft that our kid who had to sleep in between us fell in the crack and kept on waking up the whole night. Next day i wanted to steam iron a shirt but i didn't because the board and the steam iron had big disgusting burn marks on it. Also, the garage rates which were posted in the garage for hotel guests were not given to us because some kind of machine broke. But i didn't really understand the story because the hotel staff was so busy doing other stuff on her computer that i finally walked away. 4.5 stars, really???

8/10 Good

amanda, barrow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient car parking
Easy to find off the main road network and convenient for the lake and city. Over an underground carpark which is convenient, if not cheap. Spa closed at 15h00 - booking in time, which was disappointing. Breakfast expensive for what we got.

8/10 Good

E-cube

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Steve, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good for business traveller
nice clean hotel with enthusiastic staff, comfortable rooms, fast wifi and good food. Bit away from all the night life but a lovely view over a lake.

4/10 Poor

Verified traveler

Disliked: Staff & service
Hotel is too far from city center. The breakfast is too expensive. Nice big room but more of a business hotel.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NIce respite in Sherwin
A wonderful room, however parking was expensive and decided to eat out due to the excessively high prices in the restaurant. Otherwise, it was a great hothel and value!

10/10 Excellent

Susanne

Stayed 1 night in Jan 2024

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Oliver

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Rune

Stayed 1 night in Dec 2023

6/10 Okay

Helle

Stayed 2 nights in Dec 2023

10/10 Excellent

Jens

Business traveler, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr zu empfehlen
Stayed 1 night in Nov 2023