Ratings based on 14 Verified Reviews
They paid and stayed. We double-checked.
4.9 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
for Business Travelersby Adee from Singapore
Normal business hotelPosted Nov 3, 2013 on Hotels.com
They had great service but nothing outstanding about anything else about the place. They had connection to a mall that unfortunately had nothing but food, and they (the mall) closed early and opened late.
for Business Travelersby A verified traveler
medanPosted Sep 16, 2013
Pros: clean, modern and adjacent to a mall which provided most of one's needs
Location: quite a bland city, no real focal point
efficient and friendly staff but some were unable to communicate in english. room service was very slow and food arriving warm and not hot
Recommendedby LOUIS from London
Good areaPosted Sep 14, 2013 on Hotels.com
Good hotel already twice there sure be there again in the future
for Overnight Stay Before Destinationby A verified traveler from Adelaide
Comfort before and after jungle trekPosted May 13, 2013 on Hotels.com
Hotel was clean, excellent amenities. Great view from The View Bar though limited ability to prepare the cocktails included on the menu. Location was excellent - very easy to get to airport for early morning flight and the shopping centre next to the hotel was great.
for Everyoneby NICKY from NEW ZEALAND
VERY GOOD SERVICE AND CLEAN.Posted Mar 21, 2013
Very friendly staffs and clean.i would recommend to everyone.
for Everyoneby A verified traveler
ReviewPosted Mar 4, 2013
Restaurant menu was limited for a hotel of this class.
for Everyoneby Donald & Annie from Windermere, UK
Grand Swiss Hotel is not very Swiss!Posted Jun 23, 2012
Pros: Glass walls
Cons: Continental breakfast
Location: Very central with direct access to a shopping mall, which we did not use as it was an overnight stay before our flight.
Arrival was traumatic because of airport style security at the door so we had no chance to say goodbye to our driver who had brought us all the way from Lake Toba. A welcome drink was given at the check in desk which simply delayed our questions about taxis on check out the next day. The hotel is the tallest building in Medan and has glass walls looking down to street level, which is impressive but a little scary. As we has not booked any meals we went to the restaurant asking for a la carte dinner and breakfast and found it hard to get service as everyone else was eating buffet. We asked for a local desert chendol and was told it was too big for two and we should share a single bowl. When it came it was delicious and we could have eaten two. Our request for continental breakfast was unsuccessful in that no bread, croissants or buns was availlable at all and we were given a choice of Mee Goreng or Nasi Goreng - certainly not a continental breakfast. Medan has a lot to learn about international service.
for Overnight Stay Before Destinationby Ben
Clean, spacious and decent locationPosted Jun 7, 2012 on Hotels.com
Good, clean, free wi-fi and breakfast but a tad jaded. Comfortable bed.
by alex from Houston,TX
You should get a package that include breakfastPosted May 29, 2012
Pros: nothing special
Location: Bad location
Each time I had to pay for the breakfast? Expedia should have arranged this room with breakfast at the same rate
Recommendedby A verified traveler
Posted Mar 31, 2012 on Hotels.com