AWFUL, to say the least!!!!! After my taxi from the airport stopped at the " hotel", and the taxi driver asked the "security guard" if we were in the right place, the "guard" who "works" for the "hotel" told us to go up the hill to another hotel. When we got to the other hotel up the steep hill, I was told that I was in the wrong hotel and to go back down the steep hill to the "right hotel". After walking back down the steep hill with all of my luggage in tow. I asked the guard again if I was in the right place, and he told me to walk back up the hill again to the "wrong hotel" in what was by then, a downpour of Monsoon-like proportions! Knowing that the "guard" was not giving me correct information, I finally found a decent, local man who could show me to the right place, with the guard still insisting the the "right hotel" was still up the hill. Finally at the hotel that i booked, which bore no resemblance AT ALL to the hotel depicted on hotels.com's site. I asked if there was somewhere nearby where I could find a decent meal. Pizza Hut was the only nearby option. I asked the hotel to help b=me with my situation, but THEY REFUSED ME 3 TIMES!!! MORE TO SAY, BUT NOT ENOUGH ROOM HERE. In summary, AVOID THIS HOTEL LIKE THE PLAGUE, UNLESS YOU WOULD PREFER TO HAVE AN AWFUL TIME IN MEDELLIN, which is quite a lovely city if you have a decent place to stay there!