Superior Room, 2 Queen Beds (Smoke Free) | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Reviews of Red Roof Inn & Suites Medford - Airport

2 out of 5
Red Roof Inn & Suites Medford - Airport
2111 Biddle Rd, Medford, OR

Reviews

7.0

Good

Rating 10 - Excellent. 126 out of 451 reviews" "
Rating 8 - Good. 123 out of 451 reviews" "
Rating 6 - Okay. 75 out of 451 reviews" "
Rating 4 - Poor. 71 out of 451 reviews" "
Rating 2 - Terrible. 56 out of 451 reviews" "

6.8/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ashanti

Traveled with partner
Liked: Cleanliness, staff & service, amenities
For the price, it was good.
Stayed 1 night in Mar 2024
Response from Oniel Rediresponse Specialist on Mar 26, 2024
Hi Ashanti,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Medford - Airport. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that you took liking to our prices. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

4/10 Poor

Marie

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
Bathroom and floors were dirty. Especially the toilet.
Stayed 1 night in Feb 2024
Response from Red Roof Management on Mar 8, 2024
Dear Marie,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES MEDFORD - AIRPORT. You indicated that the lack of cleanliness as it relates to the bathroom and floors hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. Our Red Roof team is committed to satisfying our guests, so we are very thankful for your feedback as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Samantha Red Roof Management Rediresponse Specialist

10/10 Excellent

Clay P

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Close to Medford Airport. Comfortable bed. Towels smelled good.
Stayed 1 night in Mar 2024
Response from Oshane RediResponse Specialist on Mar 6, 2024
Dear Clay, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES MEDFORD - AIRPORT. We sincerely appreciate your comments and are happy to hear you had a great experience with us especially regarding the convenience, comfortable bed and good towels. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Red Roof Management

10/10 Excellent

Gaspar

Stayed 1 night in Mar 2024
Response from Nishaye RediResponse Specialist on Mar 23, 2024
Hello Gasper, The staff at the Red Roof Inn & Suites Medford - Airport and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Kandy

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kamaria RediResponse Specialist on Feb 19, 2024
Hello Kandy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES MEDFORD - AIRPORT and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Sharma RediResponse Specialist on Feb 17, 2024
Hello Matthew, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES MEDFORD - AIRPORT and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 Excellent

Michael

Stayed 4 nights in Feb 2024
Response from Nishaye RediResponse Specialist on Mar 23, 2024
Hello Michael, The staff at the Red Roof Inn & Suites Medford - Airport and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Danielle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the friendly staff, made me feel welcomed and i enjoyed their hospitality. The breakfast was great and delicious. I will stay there again in the future.
Stayed 4 nights in Feb 2024
Response from Sharma RediResponse Specialist on Feb 12, 2024
Thank you for taking the time to write about experience at the RED ROOF INN & SUITES MEDFORD - AIRPORT. Danielle, it is so rewarding to read that you had a great encounter with us and we truly appreciate your kind remarks about our hospitable staff, great and delicious breakfast, and you will be staying at our hotel again. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Danielle, and can't wait to see you back at Red Roof soon, where we can continue to offer you a hospitable stay at an affordable price! Sincerely, Red Roof Management

10/10 Excellent

Denise

Liked: Staff & service
Comfortable bed
Stayed 1 night in Feb 2024
Response from Sharma RediResponse Specialist on Feb 11, 2024
Thank you for taking the time to write about experience at the RED ROOF INN & SUITES MEDFORD - AIRPORT. Denise, I am glad to read that you had a great encounter with us and we truly appreciate your kind remarks about the comfortability of the bed. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Denise, and can't wait to see you back at Red Roof soon, where we can continue to offer you a comfortable stay at an affordable price! Sincerely, Red Roof Management

2/10 Terrible

Alan

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I advise Expedia Canada to delete this location from their site. I stayed here last Sunday and phoned corporate about an incident that occurred. I get a computer generated letter from them offering an apology. The staff and full time residents that live here are rude, disgusting and found myself being threatened by the staff, as I dare to ask for a pastry after they were all stuffed in a residents pockets. I WATCHED HER TAKE 15 PASTRIES. This place is the worst motel I have ever stayed at. WHY, would a company like Expedia Canada have them on their list. DO NOT STAY HERE.
Stayed 1 night in Feb 2024
Response from Sharma RediResponse Specialist on Feb 11, 2024
Thank you, Alan, for writing to us about your recent stay at our hotel RED ROOF & SUITES MEDFORD - AIRPORT. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to management's attention for further review. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations. Sincerely, Red Roof Management

10/10 Excellent

Yovanys

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024
Response from Sharma RediResponse Specialist on Feb 11, 2024
Hello Yovanys, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES MEDFORD - AIRPORT and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

6/10 Okay

Alisha

Traveled with group
There was no tv cause the system was down the whole time and employee sleeping
Stayed 2 nights in Jan 2024
Response from Kamaria RediResponse Specialist on Jan 18, 2024
Dear Alisha,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES MEDFORD - AIRPORT. It's great to see that we earned your 3/5 score. However, I sincerely apologize for the situation you mentioned regarding the television and the encounter you had with our staff. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

8/10 Good

Carrie

Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great easy convenient not nosey and GREAT breakfast
Stayed 1 night in Dec 2023
Response from Olivia RediResponse Specialist on Jan 11, 2024
Hello Carrie,Thank you for taking the time to complete our guest survey. I appreciate your 4/5 score following your stay at the Red Roof Inn & Suites Medford - Airport. It is so rewarding to read that you had a great encounter with us and we truly appreciate your kind remarks about our great staff and convenient location and the other kind remarks highlighted. Positive guest feedback, like yours, is always an encouragement to all of our staff at Red Roof, as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Sharma RediResponse Specialist on Dec 28, 2023
Hello Ashley, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES MEDFORD - AIRPORT and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

2/10 Terrible

Lani

Traveled with pets
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
people roaming around the parking lot all night, very loud unable to sleep. Hotel is right next to a busy street. Will not stay again
Stayed 1 night in Dec 2023
Response from Xao RediResponse Specialist on Dec 24, 2023
Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Medford - Airport, Lani. I am sorry that your experience did not meet your expectations. You stated that the noise disturbances and the persons in the parking lot hindered your stay. As such, your feedback may be taken into account.Thanks to your feedback, Red Roof can work towards making the necessary changes. I wish you all the best with your stays going forward.Very truly yours,Red Roof Management

4/10 Poor

Owynn

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was friendly, but hotel was disgusting. Water all over the floor, rusted bathtub, stained bedding. Just spend the extra $ and go somewhere else.
Response from Sharma RediResponse Specialist on Dec 17, 2023
Thank you for taking a moment to leave a review, Owynn. The staff and I at the RED ROOF INN & SUITES MEDFORD - AIRPORT were disappointed to see your 2/5 score following your stay. You indicated that the wetness of the floor, rusted bathtub, and the other issues mentioned hindered your experience. We strive to provide guests with all the comforts of home, so I am sorry to hear this was not the impression we left you with. Nevertheless, it's good to hear our staff was friendly.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely, Red Roof Management

8/10 Good

Misty

Business traveler, Traveled with family
Liked: Staff & service
Needs updating and there are homeless and addicts hanging around the property day and night.
Stayed 2 nights in Dec 2023
Response from Sharma RediResponse Specialist on Dec 12, 2023
Thank you, Misty, for writing to us about your recent stay at our hotel RED ROOF INN & SUITES MEDFORD - AIRPORT. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to management's attention for further review. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations. Sincerely, Red Roof Management

6/10 Okay

Esther

Stayed 1 night in Dec 2023
Response from Devorine RediResponse Specialist on Dec 13, 2023
Thank you for taking a moment to rate your experience, Esther. The staff at the Red Roof Inn & Suites Medford - Airport and I appreciate your 3/5 score. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Devorine Red Roof Management RediResponse Specialist

6/10 Okay

Benjamin, Arlington

Disliked: Property conditions & facilities
The room was okay for the price, but the hotel and grounds just felt sketchy. Staff was fine.
Stayed 1 night in Dec 2023
Response from Xao RediResponse Specialist on Dec 27, 2023
Thank you for sharing your feedback with us, Benjamin. The team at the Red Roof Inn & Suites Medford - Airport was pleased to know that our staff was fine and that the room was okay for the price. However, you made mention of the grounds and the hotel not being to your liking. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays going forward.Regards,Red Roof Management

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Dec 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms are comfortable & clean. It was relatively quiet for the duration of our stay. The staff is phenomenal, super friendly, helpful, all of my interactions with them were positive.
Stayed 9 nights in Nov 2023
Response from Gabrielle RediResponse Specialist on Dec 8, 2023
Dear Valued Guest,Thank you for taking a moment to leave a review. The staff and I at the Red Roof Inn & Suites Medford - Airport appreciate your 8/10 score following your stay. I am happy that our comfortable room, cleanliness and the other highlights pleased you. At Red Roof, great customer service is a valuable part of our goal that we strive to fulfil and we’re happy that we achieved that with your visit. Please know that we value you as our guest and appreciate your feedback. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Red Roof Management

8/10 Good

Brian

Stayed 2 nights in Nov 2023
Response from Gabrielle RediResponse Specialist on Dec 5, 2023
Thank you for taking a moment to leave a review, Brian. The staff and I at the Red Roof Inn & Suites Medford - Airport appreciate your 8/10 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Red Roof Management

8/10 Good

Donna

Liked: Cleanliness, staff & service, room comfort
Good for the price
Staff was wonderful and very accommodating. Only drawback was a couple arguing outside our window and the guy was using very foul language. Overall it was a good stay.
Stayed 1 night in Nov 2023
Response from Recordo Rediresponse Specialist on Nov 19, 2023
Dear Donna,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES MEDFORD - AIRPORT. We value you as a our guest and welcome your 4/5 score. It's great to hear how pleased you were with the service our staff extended. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Chris

Liked: Staff & service, property conditions & facilities, room comfort
Very pleased
Staff was very good very helpful, took care of our requests. Room was bigger than we expected, bed was comfortable. The breakfast was good better than we expected. A good hotel for the price.
Stayed 1 night in Nov 2023
Response from Recordo Rediresponse Specialist on Nov 16, 2023
Hello Chris,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES MEDFORD - AIRPORT. We appreciate your 4/5 score. It's thrilling to hear that our spacious and comfortable room, good breakfast, helpful staff, and competitive rates all created an ideal stay. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

4/10 Poor

Gilberto, Crescent City

Disliked: Property conditions & facilities
didnt feel safe and was afraid for my vehicle there overnite
Stayed 1 night in Oct 2023
Response from Devorine Red Roof Management on Nov 10, 2023
Hi Gilberto,Thank you for sharing your concern and I am utterly disappointed to learn that you felt unsafe during your visit. Our Red Roof brand strives to offer a warm, welcoming and comfortable experience, so next time should you have concerns during your stay simply contact the front desk and allow us to address it. The appropriate team will be reviewing your your comments in an effort to ensure this is not repeated. Your feedback is very important to us, so thank you for sharing.Thank you for choosing Red Roof Inn & Suites Medford - Airport. We hope we have the opportunity to see you again in the future.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

8/10 Good

David

Stayed 1 night in Nov 2023
Response from LaTunde Murrant. Rewards Specialist on Nov 7, 2023
Hello David, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES MEDFORD - AIRPORT and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 Okay

Sally, Foristell

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Devorine Red Roof Management on Nov 6, 2023
Thank you for taking a moment to rate your experience, Sally. The staff at the Red Roof Inn & Suites Medford - Airport and I appreciate your 3/5 score following your stay. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

10/10 Excellent

Leighton

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

8/10 Good

Dinh

Business traveler
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Devorine Red Roof Management on Nov 2, 2023
Thank you for rating your recent stay at Red Roof Inn & Suites Medford - Airport, Dinh. Red Roof values you as our guest and welcome your 4/5 score. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

8/10 Good

david, menifee

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
My room was a little small, but very clean and comfortable. The only problem was the adjoining room. We had pass through doors, to join two rooms. The noise from the adjoining room was very bad. I could hear every conversation they were having, and they weren't raising their voices. The pass through doors are not insulated well enough. Other than that, I recommend this property as a convenient and affordable option.
Stayed 1 night in Oct 2023
Response from Devorine Red Roof Management on Nov 2, 2023
Hi David,I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with the cleanliness and comfortability of your room. However, you indicated some noise disturbance and I truly apologize for any inconvenience caused by this. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Feedback from our Red Roof guests are always welcome as we strive to continuously improve the quality of our services.Thank you for choosing Red Roof Inn & Suites Medford - Airport. We hope to see you again soon.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

8/10 Good

Kristina

Staff was excellent! Window shutters missing 3-4 of the large flaps. Drawers had food crumbs. All carpets were very dirty.
Stayed 1 night in Oct 2023
Response from Devorine Red Roof Management on Oct 28, 2023
Thank you for providing us with details about your stay at Red Roof Inn & Suites Medford - Airport, Kristina. It's great to hear that our staff was excellent; however, I am disappointed that your stay fell short as you indicated missing window shutters, the carpets were dirty and the drawers had food crumbs. Please accept our most sincere apologies. Feedback from our Red Roof guests are always welcome and your comments will be taken into consideration in an effort to address your concerns as we strive to continuously improve the quality of our services. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

10/10 Excellent

Linda K

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a great inexpensive place to stay
this is the third time we have stayed at the Red Roof. friendly staff and very clean.
Stayed 3 nights in Oct 2023
Response from Devorine Red Roof Management on Oct 25, 2023
I appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Medford - Airport, Linda. I am thrilled to see you are a recurring guest at our location and you always find our staff friendly and our accommodations clean. Feedback from our Red Roof guests are always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

10/10 Excellent

Kady

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very relaxing stay, would go again
Stayed 2 nights in Oct 2023
Response from Dannielle Rediresponse Specialist on Oct 21, 2023
Dear Kady,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES MEDFORD - AIRPORT. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

6/10 Okay

Michelle

Business traveler
Liked: Staff & service
This property sits right by the highway, so it's good to know that before you book a room. The toiletries were low when I first entered the room. The bath tub was dirty. Other than that the bed was comfortable and it had the basics which I was looking for.
Stayed 1 night in Oct 2023
Response from Devorine Red Roof Management on Oct 30, 2023
Hi Michelle,We appreciate your honest feedback following your stay at Red Roof Inn & Suites Medford - Airport. I am delighted to hear that our bed was comfortable and the room met the basic needs. On the other hand, I am disappointed to hear that the toiletries were low and the bath tub was dirty. Let me humbly apologize for the impact this had on your visit. On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. Feedback from our Red Roof guests are always welcome and your comments will be taken into consideration in an effort to address your concerns as we strive to continuously improve the quality of our services. Red Roof continually work to improve our hotel, so I really appreciate you providing us with your feedback.We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

8/10 Good

Carrie

Traveled with group, Traveled with family
Liked: Amenities, property conditions & facilities
way nicer than expected for price
Stayed 2 nights in Oct 2023
Response from Dannielle Rediresponse Specialist on Oct 10, 2023
Dear Carrie,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES MEDFORD - AIRPORT. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding Redroof surpasing your expectations. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

2/10 Terrible

Juan

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty
Stayed 2 nights in Oct 2023
Response from Dannielle Rediresponse Specialist on Oct 9, 2023
Dear Juan,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES MEDFORD - AIRPORT. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the unclean state of the room. We apologize for this issue. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you very much for providing us with your feedback. I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

6/10 Okay

Faith

Traveled with partner, Traveled with pets
Liked: Staff & service
Disliked: Property conditions & facilities
Forget about charging anything but a Tesla and even at that it looked like the plug ran from inside out a window. Noted that sprinklers were on and hitting the two Teslas charging. Checking in was great Closet elevator, odd characters hanging out outside. The cost and room were good but if you can spend a couple extra bucks go elsewhere.
Stayed 1 night in Oct 2023
Response from Dannielel Rediresponse Specialist on Oct 8, 2023
Dear Faith,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES MEDFORD - AIRPORT. We appreciate you letting us know that you were not pleased with the charging station for cars. We are sorry for this issue, but are happy to read that we provided you with a satisfactory room and affordable prices. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,Dannielle Red Roof ManagementRediresponse Specialist

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, room comfort
Arrived at a pouring evening, the manager was so helpful, he point the Tesla charger to us whthout asking, also recommend some place to eat, very friendly guy, nice tattoo. The building is a bit old, but room was decent and comfy, that's all matters to us.
Stayed 1 night in Sep 2023
Response from Dannielle Rediresponse Specialist on Oct 7, 2023
Dear Vincent,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES MEDFORD - AIRPORT. We apologize that the state of the property was not to your standard, however, we are thrilled to know that you found Redroof manager to be helpful, location convenient along with the other great encounters you had. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,Dannielle Red Roof ManagementRediresponse Specialist

2/10 Terrible

Barbara

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Kamaria Red Roof Management RediResponse Special on Oct 6, 2023
Hello Barbara, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES MEDFORD - AIRPORT and I are disappointed to see your 1/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

10/10 Excellent

Justin

Stayed 1 night in Oct 2023
Response from Dannielle Rediresponse Specialist on Oct 4, 2023
Hello Justin, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES MEDFORD - AIRPORT and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 Excellent

Gary

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Gabrielle RediResponse Specialist on Oct 1, 2023
Thank you for taking a moment to leave a review, Gary. The staff and I at the Red Roof Inn & Suites Medford - Airport appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

4/10 Poor

John

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Smelly elevator. I found the stairs and took that instead. Sink was missing the drain stopper and plastic faucets showed dirt embedded inside.
Stayed 1 night in Sep 2023
Response from Gabrielle RediResponse Specialist on Oct 1, 2023
Dear John,Thank you for your review following your stay at Red Roof Inn & Suites Medford - Airport. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the missing drain stopper, the smell described and the other listed issues hindered your stay, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, room comfort
Would not stay again
Not very clean. Very noisy late into the night. You get what you pay for. Front desk folks were pleasant. I cancelled my stay that was scheduled for my trip back and found another place.
Stayed 1 night in Sep 2023
Response from Oniel Rediresponse Specialist on Sep 24, 2023
Hi Valued Guest,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Medford - Airport. It's real nice to read that you found our front desk staff to be nice, however, our apologies for any inconvenience caused by the room cleanliness and disturbance during your stay. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,OnielRediresponse Specialist

8/10 Good

Kamaljit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Oniel Rediresponse Specialist on Sep 23, 2023
Hello Kamaljit,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Medford - Airport. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRediresponse Specialist

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Windows didn’t close all the way and the door didn’t lock
Stayed 1 night in Sep 2023
Response from Antonio,RediResponse Specialist on Sep 19, 2023
Dear Benjamin,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES MEDFORD - AIRPORT. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for what you described as issues with doors and windows.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management

8/10 Good

mona

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff was very friendly. The tub had chips in it. The toilet seat moved and the blinds did not close all the way.
Stayed 1 night in Sep 2023
Response from Olivia RediResponse Specialist on Sep 18, 2023
Hello Mona, Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Medford - Airport. I am thrilled you found our staff to be very friendly, despite the chips you found in the tub, the toilet seat not being to your liking and the other concern you mentioned. Please accept our apologies for the impact this had on your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all our guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.. Sincerely,OliviaRed Roof Management RediResponse Specialist

8/10 Good

Andrew, Arrowbear Lake

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Worked fine for a quick night's sleep and charging our EV. My wife would have appreciated a cleaner bathroom, though.
Stayed 1 night in Sep 2023
Response from Oniel Rediresponse Specialist on Sep 16, 2023
Hello Andrew,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Medford - Airport. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. However, our apologies for any inconvenience caused by the bathroom cleanliness. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OnielRediresponse Specialist

8/10 Good

llanae

Stayed 1 night in Sep 2023
Response from Antonio,RediResponse Specialist on Sep 9, 2023
Hello llanae, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES MEDFORD - AIRPORT and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management

6/10 Okay

Ranjana, Forrest

Traveled with partner
Liked: Staff & service, property conditions & facilities
There was no liquid soap and shampoo in the shower dispensers. Rooms smell of pets odor. Slow internet.
Stayed 1 night in Sep 2023
Response from Abigail RediResponse Specialist on Sep 3, 2023
Hello Ranjana,Thank you for taking the time to tell us about your stay at the Red Roof Inn & Suites Medford - Airport. You indicated that you were unsatisfied with the lack of soap and shampoo, the slow internet and the unpleasant odor you described. I will be sharing your feedback with the property's management team in an effort to address your concerns.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely, Abigail RediResponse Specialist