Golf

Reviews of Sun Dek Motel

2 out of 5
Sun Dek Motel
855 Gershaw Dr Sw, Medicine Hat, AB

Reviews

6.0
Rating 10 - Excellent. 5 out of 74 reviews" "
Rating 8 - Good. 24 out of 74 reviews" "
Rating 6 - Okay. 21 out of 74 reviews" "
Rating 4 - Poor. 12 out of 74 reviews" "
Rating 2 - Terrible. 12 out of 74 reviews" "

6.4/10

Cleanliness

7.6/10

Staff & service

5.6/10

Property conditions & facilities

Reviews

2/10 Terrible

sabrina, victoria.BC

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible hotel The carpet was very smelly and the bugs were flying all over. The bathroom toilet was very dirty and we had to check out early.
Stayed 7 nights in Jul 2018

4/10 Poor

Scott, Vancouver

Disliked: Cleanliness, property conditions & facilities
The bed was comfortable and the sheets were clean, but other than that the place was a little run down. The taps and toilet were loose but still operated. Brown water would come out of the bath tap for 2 seconds before clearing up every time you turned it on. Close to the airport but a bit far from the main town area. Still though I guess it was good value because it was so cheap.
Stayed 3 nights in Aug 2018

2/10 Terrible

Verified traveler

Disliked: Staff & service
Absolutely terrible experience with front desk staff. After a cancellation misunderstanding, the front desk person responded with abusive yelling, profuse swearing and belligerence. It took the intervention of Expedia staff to straighten out the issue and despite assurances from the hotel of a refund within a week, a refund has yet to be issued for the cancellation. I have never posted a cautionary review but in this case, travellers beware and choose another hotel.
Stayed 2 nights in Aug 2018

6/10 Okay

Mel

Liked: Room comfort
Disliked: Cleanliness
Took about 10 minutes to check in as no one was there. It had a sign to dial 0 on the phone if no one there but the phone wasn’t working. So we waited because someone lived upstairs and a dog was barking at us. A girl came out and started walking looking for someone and finallly found her dad, he didn’t seem to know what he was doing, could barely understand him either. We finally got the key, and once we got in I went to the bathroom, it was a bit dirty, I could see long black hairs on the heat register. When I grabbed a hand towel after washing my hands, there was a white hand towel with clearly big black grease marks all over it. It was definitely something they should have thrown out, it was pretty gross looking. It was really hot in the room, the temp outside was the high 30s so we had the air conditioner on, we couldn’t even feel it as there was a wall blocking it from hitting the bed area. But the bed was pretty comfortable. The shower had hairs in it as well and the shower curtain had black spots too. They really need to clean the rooms better. I guess you get what you paid for.
Stayed 1 night in Aug 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
This location needs a complete new renovation. We could not close the door to the bathroom. Energy was broken. Breakfast room in very poor condition.
Stayed 2 nights in Jul 2018

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We talked about it with the hotel Manger, explained one house keeper. Understandable however garbage left in room in the fridge to boot.
Stayed 1 night in Aug 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
The room smelled so badly that I had difficulty sleeping. The property is somewhat rundown in appearance. The shower curtain was old and stained. However, the bed and pillow were comfortable, there was hot water, and the A/C worked well. The manager tried to do something about the smell of over-powerful air freshener by providing his portable fan to us. Don't expect much like I was. I suggest that you don't reserve a room on-line, but check it out first before booking.
Stayed 1 night in Jul 2018

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Staff was very nice but the hotel itself was horrible. We wouldn’t stay here again.
Stayed 3 nights in Jul 2018

8/10 Good

L&C, Regina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the highway and restaurants - quiet - breakfast included.
Stayed 1 night in Jul 2018

4/10 Poor

cristina, canada

Disliked: Cleanliness, property conditions & facilities
Good if you don’t need anything other than bed
Do not like having room upstairs Rooms boiling hot Asked where we could go to eat and was given somewhere that was closed Breakfast was toast and half glass of juice Not horrible but not good
Stayed 1 night in Jul 2018

2/10 Terrible

Alana, Regina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor service
Checked in at 11:25pm but office was closed even when hours on door said open to 11:30pm. We pre-paid for a two queen room but only got a one queen room. We had to wake a guy in one of the rooms to let us in but when checking us in, he didnt even give us code to wifi. We didnt feel comfortable waking him again to get it. Room was non-smoking but we could smell strong odour of old smoke smell in the room. Tried to turn on air conditioning but was too loud to sleep through. Room was not clean and the bedding and towels were stained and had holes in them. Never again.....
Stayed 1 night in Jun 2018

8/10 Good

Pat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great helpful staff. Maybe lot the smokers to a sp
Stayed 1 night in Jun 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really were appreciative of the price,cleanliness,quiet and breakfast.Very welcome for fixed income seniors.
Stayed 1 night in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to highway
Needs a better breakfast. Room very clean and staff was friendly
Stayed 2 nights in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
good
It was good, bed was really hard though.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Not a place to stop
Rooms not clean, dirty bathroom,doors not closing proper, wind whistled through it all night, had to pull out bed, cigarettes and dirt behind bed, bed so slanted to the front it was impossible to sleep on. Do not stop here.
Stayed 1 night in Apr 2018

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
Good for the price
Clean, friendly staff, older and slightly run down. Great deal for the price.
Stayed 1 night in Jan 2018
Response from Simran on Jun 27, 2018
Thank you very much for your feedback. We are working on some upgrades and renovations so certainly next time, we are hoping to give you a better experience.

2/10 Terrible

Amanda

Disliked: Staff & service
I had to pay for it which is what I was not expecting. Is this correct or did I double pay for this?
Stayed 1 night in Nov 2017
Response from Sonia on Jan 10, 2018
Sorry for the confusion Amanda. You booked through Hotel.com with Option "Hotel Collect Payment", that means you have to pay directly to the Hotel. Don't worry you didn't paid twice. Regards

8/10 Good

Henry

Liked: Cleanliness, staff & service
Good shape for its age. Very friendly
Stayed 1 night in Oct 2017

6/10 Okay

Yvonne

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not bad for price
We only stayed one night. Over all not too bad. But there was dried something.... on the toilet seat, dead bugs on bathroom floor and the carpets were well used. Beds were comfortable and the room was equipped with air fridge and microwave.
Stayed 1 night in Jul 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2017

8/10 Good

Theresa H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was a breakfast room, but it was locked and no one mentioned about it when we checked in.
Stayed 1 night in Jun 2017

6/10 Okay

Eldavia, beautiful BC

Liked: Staff & service
Disliked: Property conditions & facilities
you get what you pay for
Old and dated but every thing worked safe and quiet. Just off the highway but we didn't hear the traffic ,free cold breakfast , friendly staff.
Stayed 2 nights in Jul 2017
Response from Reservations on Jul 24, 2017
Our guest feedback is very important to us. Thank you for taking the time to review our property.

2/10 Terrible

Jim, BC

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dilapidated
Too many deficiencies to go into. Mildew and mold in the shower. Frozen food in the refrigerator. Electrical outlets not working.
Stayed 1 night in Jul 2017
Response from Reservations on Jul 24, 2017
Our guest feedback is very important to us. We are sorry you were unhappy. Thank you for taking the time to review our property.

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Get what you pay for
You get what you pay for. However, if I needed to save money and had to stay in med hat, I'd probably stay here again
Stayed 1 night in Jun 2017
Thank you for taking the time to review our property. Our guest feedback is very important to us. We look forward to your next stay with us. Thank You

4/10 Poor

Karen, Medicine Hat, AB

Disliked: Cleanliness, property conditions & facilities, room comfort
This hotel is very basic. NO frills or bells and whistles. Very minimalistic.
Stayed 1 night in Jun 2017
Response from Reservations on Jul 24, 2017
Our guest feedback is very important to us. Thank you for taking the time to review our property.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Sun Dek motel. Not so bad
There are a few places to eat nearby. Just a simple motel simple but outdated rooms. We were impressed to get a continental breakfast included. Nothing fancy just a good place to crash overnight.

10/10 Excellent

Bob, Regina,Sk.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Motel, Very accomodating
Needed extra heater, was given one with no problem.

6/10 Okay

Verified traveler

6/10 Okay

Wendall, Sk

Disliked: Property conditions & facilities
Just passing through and need a bed
Just needed a bed for a short stay overnight. Room and linens were clean. Nothing fancy. You get what you pay for.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Not very clean.
The bed was comfortable. This motel needs a good cleaning and some paint would help.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
We didn't have much options for the Alberta winter games. You get what you pay for hotel was cheap and it was a place to sleep

8/10 Good

Jair, Calgary

Liked: Cleanliness, staff & service, room comfort
Decent old hotel
Very nice and accommodating management. Old motel, but very clean. You get what you pay for. Great stay for one night

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
We got a suite.
When we arrived the clerk was friendly. She detailed the conditions. I was surprised to learn that we paid a fee for booking with Hotels.com. And the room was still cheaper than anyone else. We were assigned one of the suites. But it was an outside corner. We turned the heat up almost all the way and it was still cool in the morning. There was coffee in the room. Just what we needed after 10 hours on the road. There were two bedrooms. The TV was nice sized. There was also a fridge and microwave. The included breakfast was what you expect but the staff kept it full. Nice staff and clean rooms. I would recommend this hotel.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Getting what you paid for
Cigarette burns in my sheets, questionable stains. Bathtub wouldn't stop running. The TV made a horrible buzzing noise once it was on.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Cheap and Cheerful
The room was basic, but for the price it was great for a night. The service was really good.

10/10 Excellent

Larry, Sturgeon County

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights. Room was well madeup everyday. Clean and lots of towels.

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
An older hotel that could use a little maintenance
just a place to sleep while in the hat for a few days. good value for the mony

6/10 Okay

Walter

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Value
Thought it was overpriced for a final tally just under 80.00

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Inexpensive, clean and comfortable.
If you are looking for inexpensive, this is your place. It is clean and comfortable, but keep in mind this is not a luxury hotel so don't expect five star. The owners operate the motel and are very nice and helpful. Some upgrades like flat screen TV's in room, new towels and linens.

8/10 Good

Verified traveler

Liked: Staff & service
We were happy with the room, the beds were comfortable. The price was right!

8/10 Good

terry, Boyle, AB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Although this is a older hotel it is very well kept, rooms are clean and staff are very friendly. The beds were soft but comfortable. It is near the flight path for the air port but the planes were not flying in the late night/early morning. I would definitely return to this hotel, the rates are good and it was centrally located

6/10 Okay

Craig, Edmonton

Liked: Staff & service
Disliked: Cleanliness, room comfort
Get what you pay for
The cleanliness and noise were disappointing, but if you're just looking for an affordable place to sleep, it does the job.

8/10 Good

Steve, Salt Spring

Liked: Cleanliness, staff & service, room comfort
Perfect for price
Clean, older rooms. What you should expect for the price. Friendly management.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice motel, easy to find.
Older motel still uses actual key to open door. Nice bed, clean with friendly staff.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Great location and clean!
Very clean motel and pet friendly also friendly staff and grateful continental breakfast also lots of restaurants nearby within walking distance. Would stay here again.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Pleasantly Surprised
This was just the right hotel for my families one night stay. We booked online and were not sure what kind of hotel it would be because there was only one picture which was not a flattering one. We were pleasantly surprised to find a clean and well kept establishment. It is no Fairmont but it also did not break the bank. Breakfast was satisfactory and the staff were extremely helpful and friendly. The ceilings had a nice wood paneling which made the rooms a little more cozy. We will stay again if we pass through and need a hotel.

4/10 Poor

Shawn, Halifax ns

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old hotel not a very nice room. Kinda run down part of town won't stay again but served the purpose of shower and few hours sleep before hitting the road again

2/10 Terrible

Darry, Winnipeg

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nightmare after a long day of driving.
Checked in late(11:30) with a room key that was attached to the front office mailbox.We went to the room and found out the A/C had not been turned on during a day that had temperatures of 37 degrees(C). It took over three hours to get the room to an appropriate temp. to fall a sleep. There were bugs in the room with 1 found on a pillow. Not impressive to say the least!!! Made complaints to both hotel management and Hotels.com with no satisfaction.