Ratings based on 184 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
86% of guests recommend
4.4 Room cleanliness
4.6 Service & staff
4.0 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom phuket

Great location to Medina

Posted Feb 4, 2015
Pros: The location superb, away from the hustle and close to the square , the employees go out of their way to serve you not pushy but very polite
Cons: Plumbing system and faucets in the bathroom.
Location: Ask for advise from your Touroperator or ask the hotel, so many things to see and do within a 5 days stay.
The only thing is the hot water in the morning did not kick in within 5 minutes , the plumbing is old and the faucets need to be changed.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Paris

Riyad très bien localiser dans la Médina.

Posted Jan 6, 2015
Pros: Son grand calme et la gentillesse du service.
Cons: Un vrai Hammam
Location: Tous les lieux historiques ,les souks,les jardins de Majorelle et le musée berbère...
Accueil très attentionné,architecture typique ,décoration raffinée,restaurent de l’hôtel simple mais plats marocains délicieux-les tajines en particulier--Terrasse agréable pour le déjeuner.
1 out of 5
by A verified traveler

L'hotel che vedete in foto..non esiste!

Posted Jan 2, 2015
Una truffa. Prezzo esorbitante per un riad le cui foto che si vedono su internet non corrispondono alla realtà. Condizioni igieniche minime, polvere, sporcizia e mancanza di sicurezza. Non ho dormito neppure una notte, cambiando subito alloggio chiedendo rimborso. Squallida esperienza, andate altrove!
Comment from Hotel Management
Jan 28, 2015 by Petra Trapp, Hotel Management
Gentile Sig. Umberto, siamo spiacenti che Lei non sia stato sodisfatto dell' ambiente del riad che ha visto al suo arrivo. Putroppo non avevamo la possibilita' di farvi visitare il riad alternativo o di usufruire del nostro servizio. Comunque speriamo che Lei abbia potuto passare un bel soggiorno a Marrakech. Rimaniamo con piacere a Sua disposizione caso mai potessimo essere d'assistenza. Cordiali saluti, Petra Trapp Hotel Manager
3 out of 5
by A verified traveler

Incredible staff doesn't make up for value for mon

Posted Dec 30, 2014
Pros: The location, if you want to be in the medina, is great. The staff is fantastic.
Cons: The place is very run down and needs lots of work. There were no knobs on our bathroom faucets, shkwer was broken, etc. General disrepair.
Location: Lots to do nearby. Restaurants, shopping in the medina, gardens, etc.
The staff is wonderful and could not have been more helpful but the value for the money was not great. The Riad was very run down. Doors didn't close, heat didn't work, shower was broken, not enough hot water for two people to shower, etc. we had two rooms and they were both in poor condition.
Comment from Hotel Management
Jan 22, 2015 by Petra Trapp, Hotel Management
Dear verified traveler, we appreciate that you took the time to comment on your stay. As it is our aim to be always up to guest expectations, which we unfortunately missed this time, your feedback will help us to improve the service. Our team is of course very pleased to read that you appreciated their commitment, providing you with special attention. It is our pleasure to follow up on the information given and to provide you an excellent stay whenever you might come back to Marrakech. We wish you a very good time and hope to see you soon again. With best regards, Petra Trapp Hotel Manager
5 out of 5
Recommended
for Couples
by Carolfrom Leicestershire

Marrakech Night December 2014

Posted Dec 13, 2014 on Hotels.com
The staff at the Hotel were excellent in providing assistance and answering any questions. The breakfast was great many choices of bread and pastries along with cooked eggs, cheese plates, muesli, yoghurt or fresh fruit. The location was such that when returning at night it was very quiet we were on one occasion joined by a male in a security jacket who expected us to give him money in return for 'escorting' us back to the room. In general we enjoyed our stay and would visit again but when the night are lighter. Thank you to all the staff who looked after us.
Comment from Hotel Management
Jan 22, 2015 by petra, Hotel Management
Dear Carol, thank you very much for taking the time to post your comment. It is very motivating for our staff to read how much you appreciated our assistance, the breakfast and the location in the quite area of the medina. I will personally follow up on the security topic, as it is part of our service to accompany and pick up our guests during evening hours. Our team wishes you a good time and we hope to welcoming you soon again. With warm regards, Petra Trapp Hotel Manager
4 out of 5
Recommended
for Personal Event
by A verified traveler

super service, fin beliggenhed, dejligt sted

Posted Dec 12, 2014 on Hotels.com
Dejlig riad med et meget hjælpsomt personale. Vi fik først et værelse i annekset, hvor vi havde svært ved at se de 5 stjerner, men efter 1 nat blev vi flyttet til nogle meget fine værelser, som var af en helt anden standard. Dejlig morgenmad, smukke omgivelser. Fin beliggenhed tæt på gode restauranter og markeder.
Comment from Hotel Management
Jan 28, 2015 by petra, Hotel Management
Dear valued guest, Thank you very much for sharing your experience at the Angsana Riads Collection with other travellers. We hope you had a pleasant time in Marrakech and would be delighted to welcome you again in our riads. With our best regards, Petra Trapp Hotel Manager
4 out of 5
Recommended
for Couples
by Sarbjit

Posted Dec 9, 2014 on Hotels.com
Comment from Hotel Management
Jan 28, 2015 by petra, Hotel Management
Dear Sarbjit, thank you very much for your rating. We hope you had a pleasant stay with us and would love to welcome you soon again. With the best wishes from the Angsana Riads Team, Petra Trapp Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Ávila

Muy acogedor, tranquilo y personal muy agradable

Posted Nov 23, 2014
Pros: Está bien situado, en un sitio muy tranquilo y con un personal muy amable. Decoración típica marroquí muy bonita
Cons: La wifi en el interior de la habitación, que se pierde a ratos
Location: Está muy bien situado para visitar los sitios típicos
Han sido unas vacaciones cortas pero muy bien aprovechadas
Comment from Hotel Management
Jan 28, 2015 by Petra Trapp, Hotel Management
Dear Miguel, our team is delighted to see that you enjoyed your stay at the Angsana Riads Collection. We hope you will soon have a bit more time to explore the exciting ambiance of Marrakech and we will be with pleasure at your disposal to arrange your next stay with us. We are looking foward to welcoming you again and wish you a good time. Warm regards, Petra Trapp Hotel Manager
3 out of 5
by A verified travelerfrom london

Good location

Posted Nov 12, 2014
Hotel is very old, not very comfortable and could do with some renovation
4 out of 5
Recommended
for Getaway With Friends
by Kresten

Posted Nov 7, 2014 on Hotels.com
Comment from Hotel Management
Jan 28, 2015 by petra, Hotel Management
Dear Kresten, thank you very much for your evaluation. We hope you had a good time in Marrakech and remain at your disposal for any future visit you might plan. With our best regards, Petra Trapp Hotel Manager