Ratings based on 89 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
87% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Excellent! Great quality, 5 stars. Courteous staff

Posted Aug 31, 2014
Will stay here every trip to Madina. Loved the 24/7 shuttles to the haram and the staff are the best.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Nice hotel, close to Haram

Posted Aug 4, 2014
Friendly staff, reasonable room rates. Excellent service. In the near future we will again stay in this hotel.
3 out of 5
Recommended
for Everyone
by A verified traveler from ahmed

Nice hotel, not far from haram

Posted Jul 30, 2014
Welcome reception is good, Internet service need time to fix it, but is good, breakfast is average . Check out time 12, not more. Staff is very good. During high season , is not cheap for expedia members.
Comment from Hotel Management
Aug 1, 2014 by Mohamed Marzouk, Hotel Management
Dear Mr. Mohamed We are in receipt of your comments. Thank you for bringing them to our attention and share your experience during your stay with us. We appreciate the time you have taken to evaluate our services and pass on your feedback. From comments such as yours we are able to reassess our current practices and implement new training and standard procedures, to further improve our service and better accommodate your future needs However, we are deeply concerned that we may not meet your expectations on this occasion. Please be assured that we have taken all your comments seriously and we are certainly looking into them for corrective measures to be implemented where necessary. Therefore please accept our sincere apology on behalf of all management team & Staff for any inconvenience you had encountered during your staying with us. I hope the problems encountered won't deter you from giving us another chance to welcome you back with much improved stay In the meantime, my best wishes & thank you once again for choosing Madinah Marriott.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Close to haram Approx 7-8 min walk

Posted Jul 7, 2014
Had a very good time would reccomend. Great value for money would use again.
5 out of 5
Recommended
for Families
by faysal from Dubai

Umra

Posted May 8, 2014 on Hotels.com
as expected...similarly to any other maryott...happy overall.
5 out of 5
Recommended
by SS from GB

PERFECT HOTEL

Posted Mar 19, 2014 on Hotels.com
We stayed here on the top floor & had 4 rooms (2 triple beds rooms & 2 double bed rooms) please note the rooms were very spacious..the staff was very helpful & the room was clean all the time. Every time we rang for help they were there instantly. Yes location is little far (5-10 mins walk..but its a nice walk & ppl should do it in remembrance of Allah swt) Staff assisted us the best places to visit/shop - thank you! In-sha'Allah will be back..
4 out of 5
Recommended
by Talib Sheikh from London

Good hotel location from the Masjid e Nabwi mosque

Posted Mar 3, 2014 on Hotels.com
excellent
4 out of 5
Recommended
for Everyone
by A verified traveler

Mariott Hotel Madinah - Average hotel

Posted Feb 11, 2014
Pros: Room was decent.
Cons: Shuttle service and breakfast
A decent hotel which is clean. I have stayed here before and the service was better then. When i stayed here in january 2014 i was quite disappointed. The hotel is a good 10 minute walk from the masjid, they do offer a shuttle service. However the service has gone worse and a lot of the time there just wasn't a bus there to take you. so you had to walk. This can be quite difficult when travelling with your mum with knee problems. Shuttle service is terrible really, so do expect to walk if your staying there. Breakfast is very basic with a few dishes. Nothing special at all so I wouldn't waste my money on that again, would rather buy something from outside which will fill me up and be cheaper.
2 out of 5
by A verified traveler

Poor Facilities

Posted Feb 6, 2014
Pros: Room ok
Cons: Coffee shop should be renovated
Location: Reasonable distance from Haram
The hotel is at a reasonable distance from Haram. Rooms are ok but need renovation especially bathrooms. Coffee shop must be renovated
Comment from Hotel Management
Aug 16, 2014 by Mohamed Marzouk, Hotel Management
Dear Sir We are in receipt of your comments. Thank you for bringing them to our attention and share your experience during your stay with us. We appreciate the time you have taken to evaluate our services and pass on your feedback. From comments such as yours we are able to reassess our current practices and implement new training and standard procedures, to further improve our service and better accommodate your future needs However, we are deeply concerned that we may not meet your expectations on this occasion. Please be assured that we have taken all your comments seriously and we are certainly looking into them for corrective measures to be implemented where necessary. Therefore please accept our sincere apology on behalf of all management team & Staff for any inconvenience you had encountered during your staying with us. Warmest Regards Mohamed Marzouk
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice experience

Posted Feb 1, 2014
Definitely I'll come back