Ratings based on 72 Verified Reviews
They paid and stayed. We double-checked.
3.9 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
for Everyoneby corleone from CT
great locationPosted May 11, 2014
***********great location, very convenient************
for Everyoneby Kenan from Windsor, Canada
Best spiritual experience in Madinah so far!Posted Apr 24, 2014
Amazing place.. Amazing customer care! Loved them all..
for Everyoneby Sherif
Nice Hotel Close to the MosquePosted Apr 14, 2014
Nice experience The hotel just need a better maintaince for the painting They allow late check out which was nice from them Mr. Ayman at the front desk was very helpful
for Everyoneby Sherif from Egypt
Nice Hotel close to the Al Masjed Al NabawiPosted Apr 12, 2014
They have a great stuff Mr. Hatem at the front desk was helpful and friendly The hotel is classy but it needs maintaince for the rooms
by AJ from Chicago, IL
Pretty but need to work on ServicePosted Mar 26, 2014
Pros: Location and food
Cons: Service, cleanliness, check-in process
Location: Movenpick ice cream stand is on the way to the Masjid; definately worth a stop
Very well decorated, but had some issues with service; I would not stay again Pros: - Good food at the buffet - Very good location; close to Masjid; one side of the hotel leads directly to the ladies enterance and the other side leads very close to the Men's enterance - Very well decorated - Some staff members (in particular Saad who handled our baggage) are SUPER nice and friendly and very helpful Cons: I stayed in room 800 - Although beautifully decorated, some parts of the room were downright dirty. In particular, our carpet just outside of the bathroom needed a good shampoo; some of the walls of the room seemed to have some faint food stains - The check in process was horrible. Firstly, there is no obvious line. There are multiple clerks at a long counter. I waited patiently, but random people would just walk up to the counter, start yelling, and they would be taken care of prior to those who were waiting patiently. The squeaky wheel defenitely gets the grease at this place. The staff made no effort to preserve some order. Also, the clerks would seem to take forever checking you in. I had just come from the Swissotel in Makkah where I just handed them a credit card and my passport and they gave me my keys within 60 seconds. I was in the main check-in area for at least 45 minutes at Shaza. - It is a difficult place to stay if you don't know Arabic. The staff, for the most part, had very limited English and communication seemed to be a problem.
Recommendedby adnan from usa
close to haramPosted Dec 2, 2013 on Hotels.com
for Everyoneby A verified traveler
Posted Nov 17, 2013
for Everyoneby A verified traveler
nice hotel and close to the mosquePosted Nov 12, 2013
for Familiesby A verified traveler from Lahore
Excellent Location and Clean RoomsPosted Jul 21, 2013 on Hotels.com
The hotel is very close to the Haram (masjid-e-Nabwi) particularly to the gates designated for salam by women. Within 2 min walk you are inside the mosque. My Room was clean and comfortable. Staff is friendly and helpful. Washrooms was also clean with standard amenities of good quality. On request i was also provided an iron within the room. Although a large variety is available in breakfast, i did not find taste of most of the things up to the mark. Lot of shops on the ground floor and in vicinity for shopping as well as food. Highly recommended if you have women especially elderly ones with you as its very convenient for them to go for prayers and salam from here.
for Everyoneby Faisal from Riyadh
Great locationPosted Jul 13, 2013
Cons: Air cooling, iron clothes, refrigerator, TV channels, a restaurant breakfast need to improve and reorganize, Phone difficult to use
Location: Perfect %100
The receptionist asked to wait for an hour, but after insisting the other receptionist assistance to find another room, room service is wonderful but I had several times to repeat the request, which compelled me to wait for an hour until the completion of the order, but corrected the mistake and provided the order for free.