Two Bedroom Apartment | Living area | LCD TV

Reviews of Hotel Collins

4 out of 5
Hotel Collins
182 Collins Street, Melbourne, VIC

Reviews

8.2

Very Good

Rating 10 - Excellent. 862 out of 2287 reviews" "
Rating 8 - Good. 974 out of 2287 reviews" "
Rating 6 - Okay. 295 out of 2287 reviews" "
Rating 4 - Poor. 115 out of 2287 reviews" "
Rating 2 - Terrible. 41 out of 2287 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Staff are lovely.
Stayed 1 night in Apr 2024
Response from Hotel Collins on Apr 18, 2024
Dear Mark,We are thrilled to hear that you found our staff at Hotel Collins to be lovely. We take great pride in providing exceptional service to our guests, and it's always rewarding to receive positive feedback.We hope to have the pleasure of welcoming you back for another great stay!Kind regards,Sany

6/10 Okay

Jamie

Liked: Cleanliness, property conditions & facilities
Was clean and a convenient location. Was happy with my stay.
Stayed 4 nights in Apr 2024
Response from Hotel Collins on Apr 17, 2024
Hi Jamie, Thank you for taking the time to review your recent stay with us. We are delighted to hear that you enjoyed your stay with us and found our rooms clean and our location very convenient. We look forward to welcoming you again with another great stay. Kind regards, Hotel Collins

10/10 Excellent

sherie

Liked: Amenities
The property was clean, modern close to all amenities, great close to the theatre in Flinders Street train station
Stayed 1 night in Apr 2024
Response from Hotel Collins on Apr 10, 2024
Dear Sherie, Thank you for taking the time to review your recent stay with us. We are thrilled to hear that you found our location great and our property clean. We hope to welcome you back again for another great stay! Kind regards, Hotel Collins

8/10 Good

Aza

Liked: Cleanliness, property conditions & facilities
Simple, very roomy. Excellent location. Nice staff.
Stayed 1 night in Mar 2024
Response from Hotel Collins on Mar 25, 2024
Dear Aza,Thank you for taking the time to leave us a review! We are thrilled to hear that you enjoyed your stay with us and found our rooms spacious, our location excellent, and our staff friendly. We hope to welcome you back for another great stay!Kind regards,Sany

10/10 Excellent

Simon

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location in the CBD for a trip to Melbourne, within short walk of all of the main attractions. Very comfortable too.
Response from Hotel Collins on Mar 13, 2024
Hi Simon,Thank you for taking the time to leave a review of your recent stay with us. We are so delighted to see that you had a great stay and liked our great location and comfortable rooms. We hope to welcome you back again in the future. Kind regards, Hotel Collins

8/10 Good

Elsie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Collins on Mar 21, 2024
Dear Elsie,Thank you for rating your recent stay with us. We are happy to see that you enjoyed your stay at Hotel Collins.We hope to have the opportunity of welcoming you back for another great stay.Kind regards,Sany

10/10 Excellent

Malcolm

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Easy access 24/7
Stayed 2 nights in Mar 2024
Response from Hotel Collins on Mar 13, 2024
Hi Malcolm, Thank you for taking the time to leave a review of your recent stay with us. We are so delighted to see that you had a great stay and loved the conveniency of our place. We hope to welcome you back again in the future. Kind regards, Hotel Collins

10/10 Excellent

gordon

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I liked everything look forward to going again soon.
Stayed 1 night in Mar 2024
Response from Hotel Collins on Mar 13, 2024
Hi Gordon, Thank you for taking the time to leave a review of your recent stay with us. We are so delighted to see that you had a great stay and liked everything about our place. We hope to welcome you back again in the future. Kind regards, Hotel Collins

8/10 Good

Margaret

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Excellent Location!
Stayed 1 night in Feb 2024
Response from Hotel Collins on Mar 4, 2024
Dear Margaret, Thank you for taking the time to review your recent stay with us. We are delighted to hear that you enjoyed our great location. We hope to have the pleasure of welcoming you back for another great stay! Kind regards, Hotel Collins

10/10 Excellent

Claire

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was well positioned, quiet, had all your basic needs covered and the staff were very pleasant. Happy to stay again.
Stayed 2 nights in Feb 2024
Response from Hotel Collins on Mar 4, 2024
Dear Claire,Thank you for taking the time to review your recent stay with us. We are delighted to hear that you found our location great, loved the quiet and well-equipped room and appreciated our staff. We hope to have the pleasure of welcoming you back for another great stay! Kind regards, Hotel Collins

10/10 Excellent

Robert

Stayed 2 nights in Feb 2024
Response from Hotel Collins on Mar 21, 2024
Dear Robert,Thank you kindly for such a great rating. We are glad to see that you enjoyed your overall stay with us.We hope to have the opportunity of welcoming you back for another great stay.Kind regards,Sany

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff and clean rooms
Stayed 1 night in Feb 2024
Response from Hotel Collins on Feb 8, 2024
Dear Stephen, Thank you for taking the time to leave a review. We are delighted that you found our rooms clean and appreciated our friendly staff. We look forward to welcoming you again for another stay! Kind regards, Hotel Collins

8/10 Good

Lynda Maree

Traveled with partner
Liked: Cleanliness, amenities
Great location for theatre
Stayed 1 night in Feb 2024
Response from Hotel Collins on Feb 8, 2024
Dear Lynda Maree,Thank you for taking the time to leave a review. We are delighted that you found our location great. We look forward to welcoming you again for another stay! Kind regards, Hotel Collins

6/10 Okay

Connie

Liked: Property conditions & facilities
Disliked: Cleanliness
Really nice. Please provide milk for the tea and clear windows. Ad was deceiving as picture shows hotel on street but it’s in alley
Stayed 2 nights in Feb 2024
Response from Hotel Collins on Feb 5, 2024
Dear Connie,Thank you for taking the time to review your recent stay with us. We are glad to see that you found our hotel to be really nice and we do apologise if there was any miscommunication regarding milk as we do provide this in your apartment. We also apologise that your apartment did not have a city view. If you decide to stay again, you may add any additional requests such as a view. We thank you again for your feedback!Kind regards,Sany

10/10 Excellent

Melissa, Fern bay

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Hotel Collins on Feb 1, 2024
Hi Melissa,Thank you for rating your experience with us.We are so delighted to see that you had a great stay overall.We hope to accommodate you again in the future.Kind regards,Sany

10/10 Excellent

Timothy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable apartment in a great location
Stayed 1 night in Jan 2024
Response from T on Jan 28, 2024
Dear Timothy, Thank you for rating us highly. We are extremely glad to see that you enjoyed your stay and found our apartment comfortable. We look forward to welcoming you back! Kind regards, Hotel Collins

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
The reception and elevator area was quite small but the room was comfortable and great location hotel.
Stayed 2 nights in Jan 2024
Response from Angela on Jan 23, 2024
Dear valued guest, thank you for taking the time to review your recent experience at Hotel Collins. We're pleased that you appreciated the comfortable room and our great location. We're sorry to hear that you found the lift and reception area smaller than expected: we value your feedback and will consider your comments when making future improvements. Kind regards, Hotel Collins

10/10 Excellent

Paul

Liked: Cleanliness
Friendly staff and clean room. Pleasant enough room, however it needs a refresh and closer attention to maintenance. For example in my room the dishwasher was out of order, the blind in the living area was unusable and one of the bedside lamps did not work (not the bulb).
Stayed 3 nights in Jan 2024
Response from Angela on Jan 19, 2024
Dear Paul, thank you for taking the time to review your recent stay. We are pleased to hear that you found our staff friendly and that the room was clean and pleasant. We are sorry to hear about the maintenance issues you experienced: we have passed this information on to our Maintenance team for immediate repair. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for an improved experience. Kind regards, Hotel Collins

8/10 Good

Peter

Liked: Cleanliness, property conditions & facilities
The property is ideally situated near the city centre and just opposite the theatre that we had booked for that evening. We just needed somewhere to sleep so the kitchen facilities which seemed to be extensive were wasted on us.
Stayed 1 night in Jan 2024
Response from Angela on Jan 19, 2024
Dear Peter, thank you for taking the time to review your recent stay at Hotel Collins. We are pleased to hear that you found our location so central and convenient. Kind regards, Hotel Collins

10/10 Excellent

Lisa M

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel Collins on Jan 18, 2024
Thank you for your fantastic review, Lisa. We really appreciate your high rating. We look forward to welcoming you back! Kind regards,

10/10 Excellent

Lawrence

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from T on Jan 18, 2024
Thank you for the 10/10 rating of your recent stay with us, Lawrence. We are delighted to see that you enjoyed your stay, and we look forward to welcoming you back! Kind regards, Hotel Collins

8/10 Good

Erin

Liked: Cleanliness, property conditions & facilities
The bed was quite uncomfortable and no streaming to tv.
Stayed 3 nights in Jan 2024
Response from Hotel Collins on Jan 18, 2024
Dear Erin, Thank you for taking the time to rate your recent stay with us. We are happy to hear that you enjoyed your stay. However, we would like to sincerely apologize for the inconvenience caused by the bed and the TV. We are currently looking to improve in these areas. We hope to welcome you back for an improved stay! Kind regards,

8/10 Good

Norman

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Hotel Collins on Jan 18, 2024
Dear Norman, Thank you for taking the time to leave a review of your recent stay with us. We are delighted to hear that you had a good stay. We look forward to seeing you again. Kind regards,

10/10 Excellent

Emilio

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service and great parking discounts.
Stayed 2 nights in Dec 2023
Response from Hotel Collins on Jan 18, 2024
Dear Emilio, Thank you for taking the time to rate your stay with us. We are extremely happy that you had a great stay and rated us 5/5. Your highlight on our convenient parking arrangement is appreciated! We look forward to welcoming you back! Kind regards,

10/10 Excellent

Ratih

Stayed 2 nights in Jan 2024
Response from Hotel Collins on Jan 16, 2024
Thank you, Ratih, for your 5/5 rating. We are extremely happy to hear that you enjoyed your stay. We look forward to seeing you again.

6/10 Okay

Marc

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was unique and clean. However we requested for 2 single beds and when we arrived, it was still in a king configuration. We requested that this be changed and they said someone would be up shortly to rectify, we went out and got back around 11:30pm and it wasn't done. We rang the phone number and they were unable to do anything about it. We had teenage children having to share a bed. This was disappointing, the rest was nice.
Stayed 1 night in Jan 2024
Response from Hotel Collins on Jan 16, 2024
Dear Marc,Thank you for your feedback. We apologize for the inconvenience with the bed configuration. Your experience doesn't meet our usual standards, and we're investigating to prevent future occurrences. We appreciate your understanding and hope to welcome you back for an improved stay.Best regards,

10/10 Excellent

Cymantha

Liked: Cleanliness, room comfort
Absolutely amazing location Apartment was clean and large Lovely stay Bed was so comfortable
Stayed 1 night in Dec 2023
Response from Angela on Jan 5, 2024
Dear Cymantha, thank you for taking the time to review your recent stay with us and give us a 10 out of 10 rating! We are pleased that you appreciated our fantastic location and found the room spacious and clean. We're delighted to read all of your positive comments. We greatly appreciate your feedback and hope to have the opportunity to welcome you back again soon. Kind regards, Hotel Collins

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Angela on Jan 5, 2024
Dear Mark, thank you for taking the time to review your recent stay with us and give us a 5 out of 5 rating! We hope to have the opportunity to welcome you back in the future for an improved experience. Kind regards, Hotel Collins

10/10 Excellent

Alison

Business traveler, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Stayed here many times. Receptionist fantastic, welcomed us back and gave us an extended checkout which was great as my husband worked very late on New Year’s Eve. Great central location although trams were not running after a certain time. Great location for Restaurants, good cafe on DeGraves Street. Lovely early dinner. Comfy bed. Toiletries, tea, coffee generous. More do than other hotels in Melbourne CBD. Only comment is that the sofa is very low. Might be hard for some people to get up. Thankyou. 😎
Stayed 1 night in Dec 2023
Response from Angela on Jan 5, 2024
Dear Alison, thank you for taking the time to review your recent experience at Hotel Collins and giving us a 5 out of 5 rating. We are delighted that you had so many positive comments about our location, staff and amenities. We hope to welcome you back again soon. Kind regards, Hotel Collins

8/10 Good

Christopher

Traveled with partner
Liked: Cleanliness, property conditions & facilities
I really like that it is right across the road from the regent Theatre and the Atheneum Also being near all the designer shops.The restaurants nearby are really good too.We have stayed here before because of the convenience.
Stayed 1 night in Dec 2023
Response from Angela on Jan 5, 2024
Dear Christopher, thank you for taking the time to review your recent stay with us. We're pleased that you found our location so convenient. We hope to have the opportunity to welcome you back again soon. Kind regards, Hotel Collins

10/10 Excellent

Kimberley

Stayed 1 night in Dec 2023
Response from Angela on Jan 5, 2024
Dear Kimberley, thank you for taking the time to review your recent stay with us and give us a 5 out of 5 rating! We hope to have the opportunity to welcome you back again soon. Kind regards, Hotel Collins

10/10 Excellent

Kim

Stayed 1 night in Dec 2023
Response from Angela on Jan 12, 2024
Dear Kim, it's great to see that you had an enjoyable experience during your stay with us. We thank you for choosing Hotel Collins and we look forward to welcoming you back again soon. Kind regards, Hotel Collins

6/10 Okay

Kalimna

Stayed 5 nights in Dec 2023
Response from Hotel Collins on Jan 16, 2024
Thank you Kalimna for taking the time to rate your recent stay. We would appreciate if you could please provide with areas we could improve on to make your stay better. Kind regards,

10/10 Excellent

Madeleine

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Thoroughly enjoyed our stay at Hotel Collins. Checkin was seamless, and the discounted parking was fantastic. The staff were accomodating to our needs. The room had everything we needed. Will definitely stay again.
Stayed 1 night in Dec 2023
Response from Angela on Jan 5, 2024
Dear Madeleine, thank you for taking the time to review your recent experience at Hotel Collins and giving us a rating of 5 out of 5. Thank you for the positive comments about our staff. We take great pride in providing our guests with exceptional service and amenities, and we are pleased to hear that this was reflected in your stay. We hope that you have the opportunity to stay with us again soon. Kind regards, Hotel Collins

8/10 Good

Helen

Stayed 1 night in Dec 2023
Response from Hotel Collins on Jan 16, 2024
Dear Helen, Thank you for taking the time to rate your recent stay with us. We appreciate your 4/5 rating. We look forward to welcoming you back. Kind regards,

10/10 Excellent

Peter

Stayed 1 night in Dec 2023
Response from Hotel Collins on Jan 16, 2024
Dear Peter, Thank you for your awesome review and high rating. We look forward to welcoming you for another great stay! Kind regards,

10/10 Excellent

Pauline

Liked: Cleanliness, property conditions & facilities
Great location especially if going to the theater
Stayed 3 nights in Dec 2023
Response from Angela on Jan 5, 2024
Dear Pauline, thank you for taking the time to review your recent stay with us and give us a 5 out of 5 rating! We're delighted that you found our location so good. We hope to have the opportunity to welcome you back again soon. Kind regards, Hotel Collins

10/10 Excellent

Paul

Liked: Cleanliness, room comfort
Collins
Fantastic place to stay across the road from Regent theatre.
Stayed 1 night in Dec 2023
Response from Angela on Jan 2, 2024
Hi Paul, thank you for taking the time to review your recent experience at Hotel Collins. We appreciate your positive comments about our hotel being such a fantastic place to stay We hope to welcome you back again soon. Kind regards, Hotel Collins

10/10 Excellent

Brad

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Position and room size was excellent
Stayed 1 night in Dec 2023
Response from Angela on Jan 2, 2024
Hi Brad, thank you for taking the time to review your recent experience at Hotel Collins. We are delighted that you found our location excellent as well as the spacious room size. We hope to welcome you back again soon. Kind regards, Hotel Collins

10/10 Excellent

Olivia

Business traveler
Liked: Cleanliness, room comfort
Fantastic location in theatre district of Melbourn
Fantastic location in theatre district of Melbourne CBD.
Stayed 3 nights in Nov 2023
Response from Angela on Jan 2, 2024
Thank you Olivia, for taking the time to review your recent experience at Hotel Collins. We appreciate your positive comments about our fantastic location and the 10 out of 10 rating you gave us. We hope to welcome you back again soon. Kind regards, Hotel Collins

8/10 Good

Jeanette

Liked: Cleanliness, property conditions & facilities
Great location, roomy for the price and easy check out. Great priced parking. But the smell in the hallway is awful!!
Stayed 1 night in Dec 2023
Response from Hotel Collins on Jan 16, 2024
Dear Jeanette,Thank you for your 4/5 review! We appreciate the positive feedback on our location, spacious rooms, and easy check-out. Many apologies for the hallway smell; we're investigating it and will make sure that doesn't occur again. We look forward to hosting you again.Best Regards,

10/10 Excellent

Jeanettle

Liked: Cleanliness, property conditions & facilities
We found it to be homely and friendly
Stayed 1 night in Nov 2023
Response from Angela on Jan 2, 2024
Dear Jeanettle, thank you for taking the time to review your recent experience at hotel Collins. Weare pleased that you found the hotel homely and friendly. We hope to welcome you back again soon. Kind regards, Hotel Collins

10/10 Excellent

Johann

Stayed 1 night in Nov 2023
Response from Angela on Jan 5, 2024
Dear Johann, thank you for taking the time to review your recent stay with us and give us a 5 out of 5 rating! We hope to have the opportunity to welcome you back again soon. Kind regards, Hotel Collins

10/10 Excellent

Steve

Liked: Cleanliness, amenities, property conditions & facilities
Great location, great communication and service, nice room
Stayed 1 night in Nov 2023
Response from Angela on Jan 2, 2024
Thank you Steve for taking the time to review your recent experience at hotel Collins. We appreciate your positive comments about our great location, good service and nice room. We hope to welcome you back again soon. Kind regards, Hotel Collins

8/10 Good

Cynthia

Liked: Amenities
Stayed 1 night in Nov 2023
Response from Hotel Collins on Jan 16, 2024
Thank you for taking the time to rate your recent stay with us, Cynthia. We are happy to hear that you enjoyed your stay. We look forward to seeing you again. Kind regards,

10/10 Excellent

Judith

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Perfect position, went to see Moulin Rouge straight across the road. Apartment was clean, roomy & beds were very comfy!
Stayed 1 night in Nov 2023
Response from Angela on Nov 23, 2023
Dear Judith, Thank you for taking the time to review your recent experience at Hotel Collins. We are thrilled that you gave us a rating of 5 out of 5! We are very pleased to hear that you enjoyed your stay with us and found the apartment clean and spacious, with comfortable beds. We take great pride in providing our guests with exceptional service and amenities, and we are pleased to hear that this was reflected in your stay. We hope that you have the opportunity to stay with us again soon. Kind regards, Angela

10/10 Excellent

Bruce

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
A little gem hiding from the street view. Very approachable and amenable reception staff, very clean, and super room with all expected amenities. I am sure we will be back.
Stayed 2 nights in Nov 2023
Response from Angela on Nov 23, 2023
Dear Bruce, Thank you for taking the time to review your recent experience at Hotel Collins. We are thrilled that you gave us a 5 out of 5 rating! We're very pleased to hear that you enjoyed your stay with us and found our location, staff, and facilities to be excellent. We take great pride in providing our guests with exceptional service and amenities, and we are pleased to hear that this was reflected in your stay. We hope that you have the opportunity to stay with us again soon. Kind regards, Angela

10/10 Excellent

Don

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Collins on Nov 20, 2023
Dear Don,We are thrilled to see that you had an enjoyable experience during your stay with us.We thank you for choosing Hotel Collins and we look forward to welcoming you back for another fantastic stay.Kind regards,Sany

8/10 Good

Fritz

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
the convenient location rooms are very spacious and clean no fuss checking in
Stayed 4 nights in Nov 2023
Response from Hotel Collins on Nov 15, 2023
Dear Fritz,Thank you for taking the time to share your experience at our hotel. We appreciate your kind words regarding our spacious rooms, and hassle-free check-in process.Additionally, we are delighted that our hotel's location suited your needs and made your stay even more convenient.We appreciate your valuable feedback and look forward to welcoming you back soon.Kind regards,Sany

6/10 Okay

Xin

Liked: Cleanliness
It’s quite old.
Stayed 1 night in Nov 2023
Response from Hotel Collins on Nov 12, 2023
Dear Xin,Thank you for sharing your feedback about your recent stay with us. We understand that the heritage of our hotel may have impacted your overall experience. We strive to provide a comfortable and enjoyable stay for all of our guests, regardless of the age of the hotel building. We hope to have the chance to welcome you back in the future!Kind regards,Sany