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Reviews of Comfort Hotel East Melbourne

3.5 out of 5
Comfort Hotel East Melbourne
90 Albert St., East Melbourne, VIC

Reviews

8.0

Very Good

Rating 10 - Excellent. 295 out of 953 reviews" "
Rating 8 - Good. 427 out of 953 reviews" "
Rating 6 - Okay. 138 out of 953 reviews" "
Rating 4 - Poor. 54 out of 953 reviews" "
Rating 2 - Terrible. 39 out of 953 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Glen on Mar 6, 2024
Good afternoon Jordan,Thanks for the awesome 5 out of 5 rating from your last stay with us. We do appreciate it.We do hope to see you in the not so distant future.Kind Regards,Glen,Hotel Front Office Manager.

8/10 Good

Bob

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Glen - Comfort Hotel East Melbourne on Feb 14, 2024
Good Evening Bob,Thank you for taking the time to review your recent stay with us.Kind Regards,Glen,Hotel Front Office Manager.

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Glen - Comfort Hotel East Melbourne on Jan 18, 2024
Hi RichardThank you for taking your time to review your stay with us. We hope to see you again in the future.Kind Regards,Glen,Hotel Front Office Manager,

6/10 Okay

Janice

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Property was very quiet and had free parking which was great.paid for a king and single bed room but when we arrived this wasn’t available but didn’t get a refund. Bathroom wasn’t very clean. Electric cook top however no pans etc. equip consisted of a toaster, then 2 each of knives, forks, spoons 2 plates, 2 dishes, 2 cups and 2 glasses. Dish washing liquid was only cleaning product. No hand towels or face washers .very basic.
Stayed 2 nights in Nov 2023
Response from Glen - Comfort Hotel East Melbourne on Jan 18, 2024
Good afternoon Janice,Thank you for taking your time to review your stay with us. We value all feedback of a good or not so good nature. I am disappointed to read that you were disappointed about the Bathroom cleanliness. I have passed the feedback on to Housekeeping. We do hope you will stay with us again the future,Kind Regards,GlenHotel Front Office Manager

4/10 Poor

Tory

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Unfortunately my room stank of cigarettes and air freshener - I had to leave the windows (and hence curtains) open overnight to combat the smell so didn’t sleep well. The bathroom light didn’t work and even though I’m a small person I barely fit in the shower. Not sure what you’d do if you had broad shoulders.
Stayed 1 night in Dec 2023
Response from Glen - Comfort Hotel East Melbourne on Jan 18, 2024
Good afternoon Tory,Thank you for taking your time to review your stay with us. We do value all feedback of a good or not so good nature. I apologise for the smell in your room. I have mentioned it to Senior Management so that this doesnt happen again.We do hope to see you again the future.Kind Regards,Hotel Front Office Manager

4/10 Poor

Rodney

Disliked: Cleanliness
Felt unsafe, rooms were not as clean as they should be & guests were arguing, sitting on window sills.
Stayed 1 night in Nov 2023
Response from Glen - Comfort Hotel East Melbourne on Jan 18, 2024
Hello Rodney,Thank you for taking the time to review your stay with us. We value all feedback of a good or not so good nature. We as a Management Team are sadden to hear that you didn't feel safe in our Hotel. That is something that we never ever want a guest to feel is unsafe. We do hope you will consider staying with us again.Kind Regards,Glen KeaneHotel Front Office Manager,

6/10 Okay

Emily

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
More like Dis-comfort Hotel! The bathroom smelt of urine, bed was not made correctly, no cover on the duvet and pillows/mattress needed upgrading (very uncomfortable). I don't recommend this hotel.
Stayed 1 night in Nov 2023
Response from Glen - Comfort Hotel East Melbourne on Jan 18, 2024
Hi Emily,Thank you for taking the time to review your stay with us. We value all feedback of a good or not so good nature. It disappoints me to read that you didn't enjoy your stay with us at all. Your feedback has passed on to Senior Management and does indicate that we have an enormous amount of room for improvement.We hope you will give us a second chance.Once again thanks and kind regards,Glen KeaneHotel Front Office Manager.

10/10 Excellent

Mark

Stayed 1 night in Nov 2023
Response from Glen - Comfort Hotel East Melbourne on Nov 23, 2023
Good afternoon Mark,Thanks for taking the time to review your recent stay with us. We value all feedback be it of a negative or positive nature. We hope to see you again in the not so distant futureKind Regards,Glen Hotel Front Office Manager.

2/10 Terrible

Emma

Disliked: Cleanliness, staff & service, property conditions & facilities
It was truly awful and I felt very unsafe.
Stayed 1 night in Oct 2023
Response from Glen - Comfort Hotel East Melbourne on Nov 23, 2023
Good afternoon Emma,Thanks for taking your time to review your stay with us.We are very saddened to hear that you felt unsafe whilst staying with us.. That isnot what the response we are striving for. Do let me know if I can help further.Kind Regards,GlenHotel Front Office Manager

4/10 Poor

David

Liked: Cleanliness, staff & service, room comfort
My stay at the Comfort Hotel East Melbourne
I selected this hotel as it was close to St Vincents' Hospital which I needed to attend early the next morning for an Angiogram. On arrival, this place looked very smart, the desk staff were very helpful, and my room, on entering, looked very smart and clean. Later I noticed a fair bit of damage to the ceiling in the bedroom (water damage or condensation.) Then trying to freshen up after a long and tireing trip I kept banging my head on a glass shelf over the basin and the shower door will only half open as it hits the corner of the sink cupboard. There is a step up into the shower which is too high for me as I have a leg that won't bend and I had bad angina at the time and couldn't take the risk. For a newly refurbished hotel, I thought it was very badly designed. There was no dishwashing detergent to wash any dishes if they were used. There was no information on where to eat (nothing available at the hotel, only a coffee bar.)
Stayed 1 night in Oct 2023
Response from AP on Oct 24, 2023
Dear David,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Comfort Hotel East MelbourneGuest RelationsComfort Hotel East Melbourne03 9418 6666

10/10 Excellent

Sotirios

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near hospital.
Stayed 1 night in Oct 2023
Response from AP on Oct 18, 2023
Dear Guest,Thank you for taking the time to review our property. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

8/10 Good

Kota

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, room was very clean, but it is dated, could use some refreshing in the future but overall very good for a low price
Response from AP on Oct 18, 2023
Dear Kota,Thank you for taking the time to review our property. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay

8/10 Good

Jeremy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great. King sized bed very comfortable , Shower excellent. Off street parking good but tight for a big SUV. Security covered outside areas. Staff pleasant and obliging.It was a pity the Cafe was closed.
Stayed 2 nights in Oct 2023
Response from AP on Oct 10, 2023
Hi Jeremy,Thank you for your kind words about our service, we are happy to read that you enjoyed your time with us, Our cafe has been closed since covid but looking to reopen soon. We hope to see you again next time.Thanks,Comfort Hotel East Melbourne

2/10 Terrible

Charlotte

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Mouldy, holes in walls, dodgy looking broken electrical socket loaded with a bunch of internet apparatus.
Stayed 1 night in Oct 2023
Response from Glen - Comfort Hotel East Melbourne on Nov 23, 2023
Good afternoon Charlotte,Thank you for taking the time to review your recent stay with us. We value all feedback of a positive and negative nature as we believe there is always room for improvement. We can see from your review we have some work to do.Once again thank you and we do hope you will give us a second chance, Kind Regards,GlenHotel Front Office Manager

8/10 Good

Hanna

Disliked: Cleanliness, property conditions & facilities
Good location. Bathroom was very dirty and hadnt been cleaned at all; hair, dirt, dust in lot of places. Furniture was dirty.
Stayed 1 night in Oct 2023
Response from AP on Oct 9, 2023
Dear Hanna,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Comfort Hotel East Melbourne

4/10 Poor

Dianne

Traveled with partner
Disliked: Amenities, property conditions & facilities
I had booked at Comfort Hotel but ended up being placed in the apartments next door so I am unsure whether the hotel would have been a better option or not. The apartments are old and run down with minimal renovations being undertaken since probably the 1970s as that is what the vintage looks like. It was pretty disappointing as the photos on site looked new and modern but not what my experience was. Also, the place just had a bad smell like urine. Luckily we were only staying the one night otherwise, I would have been out of there and moving somewhere else.
Stayed 1 night in Sep 2023
Response from AP on Sep 25, 2023
Dear Dianne,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Comfort Hotel East MelbourneGuest RelationsComfort Hotel East Melbourne03 9418 6666

6/10 Okay

Ben

Stayed 1 night in Sep 2023
Response from AP on Sep 24, 2023
Thank you for your kind words about our service, we are happy to read that you enjoyed your time with us and we hope to see you again soon.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Sep 2023
Response from Lisa Comfort Hotel East Melbourne on Sep 18, 2023
Dear Sarah,Thank you for your kind words. We are delighted to read that the customer service was friendly and helpful and our product met your expectations in cleanliness and comfort. We look forward to welcoming you back on the future.Warm Regards Lisa

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for price
Stayed 1 night in Sep 2023
Response from Glen - Comfort Hotel East Melbourne on Nov 23, 2023
Good afternoon James,Thanks for taking the time to review your recent stay with us. We take all feedback on board. I do apologise that we didn't meet your expectations. we do hope that you will give us a second chance.Do let me know if I can help further.Kind Regards,GlenHotel Front Office Manager.

10/10 Excellent

Tanya

Traveled with group
Liked: Amenities
Comfortable, clean and off street parking. enjoyed oit stay, would definitely stay again
Stayed 1 night in Sep 2023
Response from Lisa Comfort Hotel East Melbourne on Sep 11, 2023
Dear Tanya,Thank you for your time in reviewing our property. We are pleased to read that our service and product met your expectations. Thank you for mentioning how ideal our location was to explore the city sights. We are glad to read that your overall experience was enjoyable and we look forward to your return in the future.Warm RegardsLisaComfort Hotel East Melbourne

6/10 Okay

Jason

Disliked: Staff & service, property conditions & facilities
Faulty taps and light switches
Stayed 2 nights in Sep 2023
Response from Lisa Comfort Hotel East Melbourne on Sep 11, 2023
Dear Jason,Thank you for advising us of the areas and concerns experienced during your stay. We will discuss the feedback with management and maintenance, to ensure reflection and action is taken to deliver the home away from home experience that we drive for. We hope to welcome you back in the future and thank you for your time.Warm RegardsLisaComfort Hotel East Melbourne

6/10 Okay

Ian

Traveled with partner
The pictures on the website definitely did not match the actual premises. The onsite cafe was deserted, apparently as a result of covid and staff had no idea on its reopening Staff were quite abrupt and not really helpful at all Our room had huge cracks in the wall, paint peeling from the bathroom area, power points hanging off the wall to name a few Ideal accomodation for members of a footy team to have somewhere to hang out but for a couple, pay the extra for a better quality facility However, great location, just felt maintenance has fallen off and the overall property has been let go At least onsite parking was a definite bonus
Stayed 2 nights in Aug 2023
Response from Lisa Comfort Hotel East Melbourne on Aug 21, 2023
Dear GuestThank you for your time in reviewing the property. We Thank you for advising us of the areas and concerns experienced during your stay. We will discuss the feedback with management and departments, to ensure reflection and action is taken to deliver the home away from home experience that we drive for. thank you for mentioning how ideal the location was. We hope to welcome you back in the future and thank you for your time.

6/10 Okay

John, Euroa

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was clean and comfortable but that's as far as it went. Signs that its getting a bit tired - sticking bathroom door, dirty external windows (but it was the second floor). And poor overall design. TV faces the bed ( - OK) but the couch just looks into the bathroom. Having a very mini kitchen eg having a sink and 2 plates and 2 knives and forkes was appreciated. (I hate it when you have to try and fill a kettle from the bathroon tap.) Most dissapointing was that there was no sign that the attached and advertised breakfast/coffee bit was active. The room for this exists but it just had rubbish bags stacked against the door. No wake-up coffee! Oh- and dont try and take even a half decent sized car into the parking space. We had a jeep and even with the mirrors folded in every proximity alarm went off in RED. ie it is a real squeeze between the wooden fence and the shubbery.
Stayed 1 night in Aug 2023
Response from Lisa Comfort Hotel East Melbourne on Aug 6, 2023
Thank you for advising us of the areas and concerns experienced during your stay. We will discuss the feedback with management and departments, to ensure reflection and action is taken to deliver the home away from home experience that we drive for. We hope to welcome you back in the future and thank you for your time.Warm Regards

8/10 Good

Carolyn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy on site parking. Quick and easy checkin/checkout. Nice revamped new bathrooms, shower good. Nice kitchenette even though we didnt use it. Heater was old and didnt work very well on cold night we were there. No facewasher or handtowels provided, just towel each.
Stayed 1 night in Jun 2023
Response from Lisa Comfort Hotel East Melbourne on Jun 18, 2023
Dear Carolyn,We appreciate your feedback, through your experience we can learn and improve our product and services. We thank you for mentioning each step of your experience from the smooth check-in to the layout and revamped bathroom. We do provide bath towels and bath mat within the room and hand towels and items on request. We look forward to welcoming you back in the future.Kind RegardsReception

8/10 Good

Rudy

Liked: Cleanliness, staff & service
Friendly staff
Stayed 2 nights in Jun 2023
Response from Lisa Comfort Hotel East Melbourne on Jun 14, 2023
Dear RudyThank you for your kind feedback will ensure the feedback is passed onto the team.Kind regards

6/10 Okay

Henry

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Parking access is very tight. No desk facility in room for using laptop. Location to Melbourne is good and walkable.
Stayed 2 nights in Jun 2023
Response from Lisa Comfort Hotel East Melbourne on Jun 13, 2023
Dear HenryThank you for your feedback.We are pleased to read that the location was ideal for exploring Melbourne. Thank you for mentioning where we can improve within room furnishings.Kind RegardsLisaComfort Hotel East Melbourne

6/10 Okay

Alexander

Disliked: Cleanliness
Rooms were not clean
Stayed 1 night in Jun 2023
Response from Lisa Comfort Hotel East Melbourne on Jun 13, 2023
Dear Alexander,Thank you for reaching out to us to advise your feedback on your recent stay. it is disappointing to read that the cleanliness of the room was not to standard. This will be reviewed with management team. Appreciate your time.Kind RegardsLisa

8/10 Good

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities
The room was large and very comfortable
Stayed 2 nights in May 2023
Response from AP on Jun 2, 2023
Hi Audrey,Thank you for taking the time to review our property. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

6/10 Okay

Ian

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
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Stayed 4 nights in May 2023
Response from AP on May 8, 2023
Thank you for taking the time to review our property. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

4/10 Poor

Isabel

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Well located but the room had a strong smell of smoke and the building may be used for other than just accommodation for tourists.
Stayed 3 nights in Feb 2023
Response from AP on Mar 1, 2023
Thank you for taking the time to review our property. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

8/10 Good

Amy

Liked: Cleanliness, staff & service
It’s good for value and a easy walk to the Australian open which was my goal plus a tennis facility right across the street. Downside was the hours the staff kept and the fact they will do no housekeeping. I was there for a week and I emptied my own trash and there was never any swap for a clean towel . But the owner was nice when they were around.
Stayed 5 nights in Jan 2023
Response from AP on Mar 1, 2023
Thank you for taking the time to review our property. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

8/10 Good

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2023
Response from AP on Mar 10, 2023
Thank you for taking the time to review our property. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

10/10 Excellent

Clint

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Response from AP on Jan 6, 2023
Thank you for taking the time to review our property. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

6/10 Okay

Michael

Very basic accommodation and over priced for what you get. Low and old for a high price
Stayed 1 night in Dec 2022
Response from AP on Dec 13, 2022
Hi Michael,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Comfort Hotel East MelbourneGuest RelationsComfort Hotel East Melbourne03 9418 6666

4/10 Poor

Caitlin, LANGWARRIN

Traveled with partner
Liked: Cleanliness
Was not worth the $400 plus we spent for 1 night to stay there. Great location, but very old. Said there was parking, but the parking was so small we had to park out on the street. Not worth the price.
Response from AP on Dec 5, 2022
Dear Caitlin,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Comfort Hotel East MelbourneGuest RelationsComfort Hotel East Melbourne03 9418 6666

10/10 Excellent

Narelle

Stayed 1 night in Dec 2022

2/10 Terrible

Dilip Vinodray

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We were repeated visitors to this hotel during our recent trip to Australia following the T20 World Cup matches. Room no. 37 allotted to us was very dirty, with mold/mildew smell in the room, no bath towels were provided, wifi was vey poor.
Stayed 2 nights in Nov 2022
Response from AP on Nov 17, 2022
Dear GuestThank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Comfort Hotel East MelbourneGuest RelationsComfort Hotel East Melbourne03 9418 6666

6/10 Okay

Katherine

Traveled with partner
People playing dance music at the property until 4:30am. This happened for many hours with no consequence. Very disappointing and a bad sleep.
Stayed 2 nights in Nov 2022

2/10 Terrible

Sonia

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible
I will never stay at this hotel again and I think that Hotels.com should not recommend it!
Stayed 2 nights in Nov 2022
Response from AP on Nov 17, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Comfort Hotel East MelbourneGuest RelationsComfort Hotel East Melbourne03 9418 6666

8/10 Good

Thea

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room. Largely clean except behind door in toilet. Good location. Noisy
Response from AP on Nov 10, 2022
Thank you for taking the time to review our property. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

10/10 Excellent

Sarah

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most comfortable hotel bed I’ve ever slept on. Staff were in regular contact when I said I was going to be late due to a crash on the highway.
Response from AP on Nov 4, 2022
Dear Guest,Thank you for taking the time to review our property. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

2/10 Terrible

Douglas

Disliked: Staff & service, amenities, property conditions & facilities
Booked this place for a 5 day stay and had rented an e bike which had a battery which needed to be charged. Upon seeing I had an e bike, the staff immediately told me that e bikes are not allowed on the premises. The next day, they accused me of charging my e bike battery in room and upon asking for evidence, they said they had none and decided to call the police on me reporting that I did not want to leave their property. After a heated exchange, the retracted the police. Customer service at its highest level.
Stayed 5 nights in Aug 2022

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for access to CBD and MCG precinct. A nice setting with a park across the road and Fitzroy Gardens within walking distance as well. The room was spacious and well maintained.
Stayed 2 nights in Aug 2022
Response from AP on Sep 15, 2022
Thank you for taking the time to review our property. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

6/10 Okay

BRENDAN

Stayed 9 nights in Aug 2022

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were lovely and very helpful, great late checkout option, large and clean room.
Stayed 1 night in Aug 2022
Response from AP on Aug 18, 2022
Thank you for taking the time to review our property. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

8/10 Good

Cheryl

Traveled with partner
Liked: Cleanliness, staff & service
The view from our room was lovely and the location was amazing. One train stop to Flinders station.
Stayed 3 nights in Jul 2022
Response from AP on Aug 1, 2022
Thank you for taking the time to review our property. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

6/10 Okay

Wayne

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jul 2022
Response from AP on Jul 26, 2022
Thank you for taking the time to review our property. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

2/10 Terrible

Jon

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Overpriced for the room quality, stinks of stale smoke, location the only redeeming feature
Stayed 1 night in Jul 2022
Response from AP on Jul 26, 2022
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Comfort Hotel East Melbourne Guest Relations Comfort Hotel East Melbourne 03 9418 6666

8/10 Good

Verified traveler

Liked: Staff & service
While most of the room was okay, the bathroom and some of the common areas were looking dated. It was a bit disappointing that no housekeeping was provided and there wasn't any cleaning cloths etc under the kitchen sink. Staff were upfront about a smoke smell which while a bit disconcerting, at least they were honest about it which is better than not saying anything. On site parking is a huge bonus though and is near public transport (tram, bus and train) which helps a lot.
Stayed 5 nights in Jun 2022
Response from AP on Jul 26, 2022
Dear Chia Hung, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Comfort Hotel East Melbourne Guest Relations Comfort Hotel East Melbourne 03 9418 6666

8/10 Good

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and close to trams and town. Would stay again.
Stayed 2 nights in Jun 2022
Response from AP on Jun 24, 2022
Thank you for taking the time to review our property. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.