Ratings based on 397 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler from Victoria, Australia

Gave away our room!

Posted Jul 7, 2014
Pros: Free shuttle bus to airport
Cons: Give people the correct rooms that they have booked
Location: Close to Melbourne airport
I recently booked this hotel online as i required an interconnecting room for our family of 2 adults and 2 young children. I rang the hotel the day before our arrival to confirm the booking and to let them know that we would be arriving late. We arrived at the hotel about 8pm to check in. They explained to us that they has given away our room to another family and that we could have 2 separate rooms instead. I explained that we could not have 2 separate rooms as we have young children. They then put us all in one room with a supposedly discounted rate. My husband then looked up their rates on the internet and they had actually charged us more than their current rate. Beds were awful and none of us slept being all crammed in one room. Never again!
3 out of 5
Recommended
for Everyone
by A verified traveler

Construction Noise!! otherwise Good

Posted Jul 7, 2014
Pros: room planning was good
Rooms in the hotel are under construction. Construction noise upto 6pm. when asked, the staff were quite casual about the noise.. saying its ONLY upto 6pm, as if it were the norm everywhere.
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

Convenient to Airport

Posted Jul 5, 2014
Pros: Location, staff, fab onsite restaurant
Cons: Soundproof the rooms
Location: Park next door, walk to off site restaurant - Madison's, walk to bakery, also grocery store/liquor store.
Overall, very happy with this motel. It was close to the airport via their prompt and complimentary shuttle service, staff were great, and rooms were very clean. There is a casual restaurant (Madison's) within a quick walk and a bakery/café, also a very nice park with children's play area right next to the motel for those with children. The onsite restaurant, Reflections, served us the best meals we had during our entire trip to Australia. The only reason I am giving this a "4" for hotel condition and room comfort is the rooms are not very well sound proofed. You can hear even a low level conversation coming from your neighbour's room and any activity outside is also transmitted pretty easily to inside. We were very lucky during both of our stays that our neighbours were very quiet after 11:00pm and that no one arrived late at night, otherwise our sleep would have been disturbed. Happy with our choice to stay here on two occasions during our Oz visit.
4 out of 5
Recommended
for Everyone
by A verified traveler from England

Pleasant Hotel

Posted Jul 5, 2014
Pros: The room was lovely, bright and clean
Cons: Maybe have light snacks and drinks available for late arrivals
First impression after a 15 hour flight was very welcoming the receptionist was very friendly. We arrived around 9pm and was a disappointed that they stopped serving food around 9.30-10 which made our meal rushed, not having time to freshen up before hand
4 out of 5
Recommended
for Everyone
by A verified traveler from geelong

Flight Convenience

Posted Jul 3, 2014
Pros: Service
Cons: Info about airport convenience
Location: Na
Everything was really comfortable and well organised. Good service too. The only down side was that it was located further from the airport than I thought and access, via road, was not easy.
5 out of 5
Recommended
for Everyone
by Penny Tassy

Only a short drive from the airport

Posted Jun 29, 2014
Pros: The room was clean and spacious.No room on the shuttle bus for the airport in the morning so a taxi was called and payed for by the hotel
Was picked up from the airport with in 10 minutes from calling them. The driver was friendly and pleasant.
5 out of 5
Recommended
for Everyone
by Eric from Adelaide

Excellent hotel close to the airport

Posted Jun 29, 2014
Pros: Everything was great!
Cons: The room opposite to mine was under construction. My room smelled a little bit because of that, but it was alright.
Location: Close to the airport, perfect for people who need to go to the airport.
The hotel staff members were extremely helpful and friendly. The free airport transfer was great.
4 out of 5
Recommended
for Everyone
by A verified traveler

Return from Sydney

Posted Jun 27, 2014
Pros: Room has been improved greatly
Cons: free wifi
Location: location is a bit far from the airport but not bad when the courtesy bus can pick you up, i only use the hotel for stopovers
The price was reasonable and the rooms have been upgraded since my last stay but i don't like being at the front of the place as it can be extra noisy with vehicles and people coming and going.
3 out of 5
by Boris from Thornhill, ON

Just for a very short stay is OK

Posted Jun 26, 2014
Pros: N/a
Cons: Access to the bar / food / restaurant is limited due to business hours; it should be extended since that airport is near by and flights could be late
Location: N/A
I have spent just one night, arrived app late; Shuttle service was OK, but restaurant was closed ; Not very impressive place to stay longer.
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel close to inglis sales ring

Posted Jun 26, 2014
stayed there because I was attending inglis sales and was satisfactory to my needs