Ratings based on 996 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in CBD

Posted Dec 23, 2014
Good customer service and the room was clean and tidy. Will recommend to anyone who's staying in the melbourne city for few days.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Country Victoria

A great place to stay in central Melbourne!

Posted Dec 17, 2014
Pros: Location, location. Excellent car parking, entry and security. Staff courtesy and helpful.
Cons: Carpets need cleaning, in guest room and corridors. The air conditioning was very noisy.
Location: Everything was close by, lots to do, really great location.
Enjoyable! Booked on line and everything was up to expectation.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom nsw/ england

hotel very close to all major stores and venues..

Posted Dec 15, 2014
Pros: the bed was amazingly comfortable.. Just what you need.
Cons: i would like to say nothing can be improved its a delightful hotel with great staff except for 1 staff member in which her personality has let it down
Location: Everything is totally central ..shopping sporting venues theatre shows. Just about anything.
I loved my stay at citatdines .staff were excellent one person really stood out Charlie is a darling. But there was one staff member who could do with going on a customers service course. Middle aged Indian lady not very friendly and had abit of attitude . The night staff and young girls on reception were fabulous.
3 out of 5
by A verified travelerfrom Syd

Great location in CBD but would not stay again

Posted Dec 9, 2014
Location was fantastic being within waking distance of the shopping, public transport, places to eat and Federation Square. Hotel staff were friendly and accommodating enough but room wasn't the most comfortable. Bed was uneven and not comfortable. Lucky it was only a 2 night stay. The walls were paper thin and there was construction going on next door which made it a little unpleasant. If you don't have problem with noise and an uncomfortable bed, it is a good place to stay just in terms of location.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Brisbane

Central Location

Posted Dec 9, 2014
Citadines on Bourke is centrally located, close to shopping, restaurants,China Town. No 96 tram stop is just out the door with easy access to city venues. The staff are very helpful and room are comfortable and reasonably large. I would definitely stay there whenever I visit Melbourne again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Sydney

Burlesque

Posted Dec 8, 2014
Pros: Location
Cons: Difficulty in getting fresh milk in the room Unsatisfactory design of shower screen doors
Location: Noisey building site next door
Good location for my purposes A member of staff opened & ate chocolates out of my Ladie's birthday present
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Sydney

Nice hotel, good location

Posted Dec 8, 2014
Good sized deluxe studio room in excellent condition. When getting out of the lift on our floor we thought it looked like a budget hotel inside the hall. Once in our room though we were nicely surprised. Nice attentive staff and good location. Was a fair bit of noise in the morning with a construction site next door but can't blame the hotel for that, didn't impact our stay as we were out all day anyway. Would stay again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Salisbury, UK

A fantastic gem in the centre of Melbourne!

Posted Dec 7, 2014
I stayed in an executive room on the 22nd floor for 3 nights and I thought my room was fantastic! Tge room was clean, modern and had a very comfortable bed with a great view over the city. It was easy to get everywhere with a tram stop right outside. I would highly recommend this hotel and if you want a great view I'd book the exective studio room.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New Zealand

Comfortable Stay

Posted Dec 7, 2014
Pros: Quiet and clean
Cons: Noisy in hallways
Location: Close to trams and two blocks from major shopping spots
Quiet clean room. Stayed on 20th floor. Serviced daily. Hotel reception staff helpful and friendly. Close to all shopping and transport. Would stay again
2 out of 5
by A verified traveler

Good city location poor room service

Posted Dec 7, 2014
Noisy apartment due to construction nearby , not many facilities