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Reviews of Crown Promenade Melbourne

3.5 out of 5
Crown Promenade Melbourne
Whiteman Street, 8, Melbourne, VIC

Reviews

9.4

Exceptional

Rating 10 - Excellent. 740 out of 995 reviews" "
Rating 8 - Good. 213 out of 995 reviews" "
Rating 6 - Okay. 34 out of 995 reviews" "
Rating 4 - Poor. 4 out of 995 reviews" "
Rating 2 - Terrible. 4 out of 995 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location to walk most places, excellent service and rooms

8/10 Good

Benn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

8/10 Good

Jade Leah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything shops, restaurants, bars
Stayed 2 nights in May 2022

10/10 Excellent

Keryn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is perfect.
Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, fantastic service, beautiful rooms
Stayed 1 night in May 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay, has everything you need on site. So glad we chose Crown!
Stayed 1 night in May 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great and the views were amazing
Stayed 1 night in Apr 2021

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
The hotel is in a great location a short walk from the river with its plentiful bars and restaurants. The city centre is in easy walking distance. During our stay we spent 2 days at the Australian Open tennis and saw a Big Bash 20/20 cricket match at the MCG, these venues are 30 to 40 minute walks from the hotel along the Yarra river.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel and great staff
My wife and I had a lovely two nights here and will definitely go back

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Em, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Corner King Room - Not at all what is advertised.
We booked a Corner King room for our anniversary & were very disappointed when the room we were placed in looked nothing like what is advertised on the website. it was the exact layout of a standard room but on the corner of the building. felt very ripped off as the listing shows a corner room with curved windows. spoke with staff regarding this & they offered a free upgrade next time we stay, but to be honest. this was an expensive night as it is, so staying there again is probably not on the cards unless we stay mid week.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only stayed the one night great hotel all staff prompt with service and friendly.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Really friendly staff very helpful, lovely rooms & accessible to events we attended Would defiantly come back

6/10 Okay

Liz, Gippsland

Liked: Cleanliness, staff & service, room comfort
Good location
Second stay at Promenade. Expected same corner king room but received a different one with different layout. Disappointing. Droning noise all night from air conditioning vents at Casino maybe? Difficult to sleep. Also bed linen is "noisy". Otherwise, lovely and clean and good location.

10/10 Excellent

Jo, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely overnighter
This is a lovely hotel close to the casino, restaurants, movie theatres and shops and very reasonably priced.

8/10 Good

Kez, Gippsland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location for our conference
Very friendly staff, room was nice, ordered breakfast in our room which had very generous portions.

10/10 Excellent

Julie, Shepparton Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and in a great location
We often stay at the Promenade as we know it is very comfortable and staff are always very accommodating. The location is great, either dine at the Mesh or there are many other great restaurant's close by. We can't resist going to Crown Casino as the vibe there is always great. What more could you ask for!!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
It was great defiantly will go back there, great location, easy to get to & from the city...the hub of all bars, clubs & most importantly the Food!

10/10 Excellent

Amila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crown Promande
It was wonderful, Great views

8/10 Good

Danielle L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with great amenities
Great place to stay in the city and handy to everthing. Tt was very clean and had great amenities

10/10 Excellent

sue, melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for attending function at the Palladium ac
Perfect for our attendance at a fiction at the Palladium which was across the road. Hotel staff friendly & efficient. Great view from our room. Car parking reasonably priced- $16.... a little way down the road though. Plenty of options for eating close by. Very happy overall. Than you

10/10 Excellent

Mary Teresa, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Promenade Hotel great stay
Great service by Hotel staff room was great and even got complimentary champagne chocolates.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

marcelle tuai, melbourne

Liked: Cleanliness, room comfort
Disliked: Staff & service
Very poor customer service
Hotel location is great and looks amazing but with very poor customer service it means I will never return. They do not accommodate for families at the pool area. We had an extremely rude, impatient person that clearly has no respect for customers.

10/10 Excellent

Duck, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mini honeymoon..
We got married in the morning, drove past the hotel, vallet parked the car, checked in, jumped in a cab and got to our reception.. We got back to the Promenade and we have our bags and a chilled bottle of champagne waiting in our room.. Next day we walked to great food places, bars, entertainment and watched the ANZAC day match.. This place was sensational.. Will be back again and again.. Thankyou to the friendly staff as well.. Cheers

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
Great hotel. The staff are always pleasant and helpful. Always clean and great pool and bar facilities close to all that is happening on Southbank.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Brett, Latrobe Valley, VIC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location, Great reception.
An easy walk to Southbank venues, Reception staff were really helpful and accommodating.

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Great pool, but....
Comfortable looking on appearance, two nights here was pretty terrible - the air con wouldn't shut off, there's a constant fan in the bathroom and noise from the street (even on level 19) and the bed was old and hard... Needless to say I slept about 2 hours a night

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Worst staff ever encountered for large hotel.
You really need to teach ur staff to express some natural kindness, politeness & comfort towards travellers & guests staying at your hotel. My husband is Italian so naturally talks smiles & hellos everyone he passes, I don't do this unless they acknowledge me but he does it to everyone it's his culture his way. His kind & polite to everyone. U had maintance person on floor totally ignored him didn't hello smile respond or acknowledge him in anyway. Each day we saw cleaners for the rooms in the hallways not one out of the four we encountered responded or even just smiled at his friendly greeting towards them, either hello or good morning, they just totally ignored him. A man dressed in a suit with his crown silver name plaque clearly in place who u would expect to answer just as bad absolutely nothing no acknowledgement in anyway. Totally ignored once again. A staff member carrying 3 towels he said hello she ignored him, he turned as she kept walking and said good morning in a louder voice, she did not even look at him just kept walking. He said to me not every person who works here can be deaf. What's wrong that no one will speak to us? I complained about this at checkout that people especially staff should at least smile at us if they don't want to bother just a simple hello. The man said oh well we have a lot of foreign workers they might not speak English very well. I can not finish writing the rest of my complaint it won't let me!!!!

10/10 Excellent

Jane, C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location for tourists and great for locals
We had the best stay starting with the valet parking which is for 24 hours so good if you have to go to work in city. Checkin great that let me do it early as I was there early. Beds excellent gorgeous place.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay - thank you. Clean room. Friendly staff

8/10 Good

Rebecca, Chirnside

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy with this hotel

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Julie, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mid week stay
We were dining out in the city for a special occasion and chose to stay at Crown Promenade overnight in a King standard room. Upon our return from dinner, we were given a complementary bottle of sparkling wine on ice. A nice touch. The room was plenty big enough for our stay and we were fortunate enough to be given a room on the top floor with views to the city. We had a few pre dinner drinks in a quiet corner of their Tonic Bar at ground level. We found the staff to be courteous, friendly and helpful at both the bar and at reception. A welcoming smile goes a long way. The location is ideal, the room clean, bed comfortable and would stay here again.

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice apartment
Pleasant & comfortable room. Nice place. Need balconies for smokers but lol.

10/10 Excellent

PXOC, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over night business trip
We arrived at he hotel only to be advised they couldn't find our reservation. Luckily it was emailed and SMS text to my mobile. Apparently there was a glitch between Wotif where the booking was made and the hotel. The counter staff member was extremely polite and profession and handled without a hitch. He promptly booked us into our rooms with a view back onto Southbank. The Concierge guys were the most welcoming, helpful people I have come across in a long time.

6/10 Okay

Simon, Hong Kong

Liked: Cleanliness, staff & service
Crown Promenade in Melbourne, fairly okay
Fairly okay overall as we thought it's closer to Crown casino but the Metropol should much newer than this one. The bathroom is just bad design especially the shower button is far from the water comes from. The fridge are all full of pre-served drinks and leave no room can put in self-serve stuff. All bottle water are chargeable unlike some hotels are complementary nowadays. The air-con is another bad, it's still the old fashion wheel-style without digital screen temperature control. The bedding is okay as we booked the twin bed which is enough for 2 adults& 2 kids. Overall is fine but will try Metropol or Crown Tower next time.

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Kim, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect place to relax with excellent facilities
The staff could not have been more friendly and accommodating. The room was well appointed and close to the lift and ice machine as requested. Beautiful spacious room with great views. Will definitely stay here again.

10/10 Excellent

Sarah, Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed for 3 nights and was upgraded to a Harbour View room. Great location overlooking Darling Harbour and ferries. Lots to see and do around the hotel. Would stay there again.

10/10 Excellent

Sarah, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked for colleague. No complaints = A+
Booked for colleague. No complaints = A+

10/10 Excellent

Linda, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in southbank
Walk over to casino and close to restaurants and bars

6/10 Okay

jane, melbourne

Liked: Cleanliness
Disliked: Room comfort
Great location if going out at crown or south bank
The rooms felt a bit standard, I was expecting them to be a bit more luxurious. The bathroom was really nice. The bed was old, sheets felt like a hospital. Flat sheet around base then a sheet in either side of doona once you jumped in everything untucked. I travel a lot for work and this room definitely was just average.

10/10 Excellent

amelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always feel comfortable and looked after
When I travel to Melbourne I always stay here. Great facilities, friendly staff and always willing to help. Highly recommend this hotel.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience Excellent experience Excellent experience Excellent experience

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crown promenade
Good stay, easy to get around