Ratings based on 796 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom Brisbane
Great location, tidy rooms.Posted Dec 19, 2014
Some renovations in progress in reception. Didn't really affect the stay. Rooms were very clean and well presented. Very cool bathroom. Best part was the location though. Right on Flinders st with teams out the front and in walking distance of everything. Definitely recommend this hotel.
by A verified travelerfrom sydney
Hotel wasnt bad but $20pp breakfast was a big JOKEPosted Dec 18, 2014
Cons: inform customers if they have renovations.
Location: good location
Service and stay was okay for the price i paid($110), but I don't believe they charged me $20pp for bread,cereals, fruits(rock melon and honey melon) and some juice(NO hot foods at all)....
by A verified travelerfrom Melbourne
Hotel in central CBDPosted Dec 15, 2014
We didn't know that the reception was being refurbished & you couldn't get a coffee let alone breakfast. I didn't see any tea/coffee making facilities in the room. Our friends received cookies on arrival (not sure what that was for) we didn't even know they had cookies lol. It was OK, certainly not a 4 star hotel though. It was clean & close to Southbank.
for Everyoneby A verified travelerfrom United states
Excellent location, subpar staff attitudePosted Dec 12, 2014
Staff were aloof and uncourteous with the exception of Clyde, the general manager who was warm and inviting. Rooms are freshly renovated which was a pleasant surprise and the location is excellent, walking distance from federation square, national gallery of Victoria and the crown casino.
by A verified travelerfrom sg
UnderwhelmingPosted Dec 11, 2014
Pros: Only location
Cons: Security Housekeeping standard Professional
I stayed in this hotel and witnessed the end of Citigates "days" and Hilton doubletree arrival. Pros: 1) Accessible as it is near Flinders station. 2) A lot of eateries, coffee cafes around the corner. Cons: 1) Security is the issue. No extra security in the hotel, outside the rooms. Cant find any cameras around. 2) Housekeeping Citigates: room cleaniness is good Doubletree: room cleaniness no good. Some run out stuff did not replenish. Rubbish wasn't removed. Toilet roll wrappers was not throw away. 3) The hotel room is tiny with little room space to walk around. 4)The aircon with heater is too sensitive. A little adjustment lead to too cold/hot environment. Waste time adjusting temperature. 5) Doubletree toiletries out dated, since 2011. 6) On the 2nd day Doubletree took over, room not able to lock, no hot water for bathing! 7) Late checkout on the last day. Was Disturbed by three different attendants request to clean up the room. Cant they just wait until customers check out??
for Everyoneby A verified travelerfrom Carrum Downs
City OvernughtPosted Dec 8, 2014
Pros: Cleanliness and comfortable
Cons: Get the renovations done quickly.
Location: Good location as it is near all the places to see.
Enjoyed the stay as the room was well appointed and comfortable and suited our needs. The only draw back was parking a block away from the hotel, that was only a minor problem.
for Couplesby A verified traveler
excellentPosted Dec 8, 2014
excellent ！room inside just has been renovated，clean n comfortable. although lobby is still in the progress, no seats there, but i will come back to stay this hotel again.
for Everyoneby A verified traveler
駅前のホテルPosted Dec 7, 2014
for Everyoneby A verified travelerfrom 京都
とにかく便利なホテルPosted Dec 7, 2014
for Everyoneby A verified travelerfrom Sydney
Close to everythingPosted Dec 1, 2014
Pros: Reception staff were courteous
Location: Very close to Federation Square. Lots of shops within walking distance. Cross the bridge to get to Crown Casino.
The reception staff were very courteous and helpful. Even the staff who cleaned the room was helpful. The negative thing I noticed is the air conditioning during the night. Somehow, it turns off and the room feels too warm. The hotel is a just in front of the tram line. There are shops close to the hotel. During my stay, there was a bit of construction going on.