Ratings based on 796 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Brisbane

Great location, tidy rooms.

Posted Dec 19, 2014
Some renovations in progress in reception. Didn't really affect the stay. Rooms were very clean and well presented. Very cool bathroom. Best part was the location though. Right on Flinders st with teams out the front and in walking distance of everything. Definitely recommend this hotel.
2 out of 5
by A verified travelerfrom sydney

Hotel wasnt bad but $20pp breakfast was a big JOKE

Posted Dec 18, 2014
Pros: nothing
Cons: inform customers if they have renovations.
Location: good location
Service and stay was okay for the price i paid($110), but I don't believe they charged me $20pp for bread,cereals, fruits(rock melon and honey melon) and some juice(NO hot foods at all)....
3 out of 5
by A verified travelerfrom Melbourne

Hotel in central CBD

Posted Dec 15, 2014
We didn't know that the reception was being refurbished & you couldn't get a coffee let alone breakfast. I didn't see any tea/coffee making facilities in the room. Our friends received cookies on arrival (not sure what that was for) we didn't even know they had cookies lol. It was OK, certainly not a 4 star hotel though. It was clean & close to Southbank.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom United states

Excellent location, subpar staff attitude

Posted Dec 12, 2014
Staff were aloof and uncourteous with the exception of Clyde, the general manager who was warm and inviting. Rooms are freshly renovated which was a pleasant surprise and the location is excellent, walking distance from federation square, national gallery of Victoria and the crown casino.
2 out of 5
by A verified travelerfrom sg

Underwhelming

Posted Dec 11, 2014
Pros: Only location
Cons: Security Housekeeping standard Professional
I stayed in this hotel and witnessed the end of Citigates "days" and Hilton doubletree arrival. Pros: 1) Accessible as it is near Flinders station. 2) A lot of eateries, coffee cafes around the corner. Cons: 1) Security is the issue. No extra security in the hotel, outside the rooms. Cant find any cameras around. 2) Housekeeping Citigates: room cleaniness is good Doubletree: room cleaniness no good. Some run out stuff did not replenish. Rubbish wasn't removed. Toilet roll wrappers was not throw away. 3) The hotel room is tiny with little room space to walk around. 4)The aircon with heater is too sensitive. A little adjustment lead to too cold/hot environment. Waste time adjusting temperature. 5) Doubletree toiletries out dated, since 2011. 6) On the 2nd day Doubletree took over, room not able to lock, no hot water for bathing! 7) Late checkout on the last day. Was Disturbed by three different attendants request to clean up the room. Cant they just wait until customers check out??
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Carrum Downs

City Overnught

Posted Dec 8, 2014
Pros: Cleanliness and comfortable
Cons: Get the renovations done quickly.
Location: Good location as it is near all the places to see.
Enjoyed the stay as the room was well appointed and comfortable and suited our needs. The only draw back was parking a block away from the hotel, that was only a minor problem.
5 out of 5
Recommended
for Couples
by A verified traveler

excellent

Posted Dec 8, 2014
excellent !room inside just has been renovated,clean n comfortable. although lobby is still in the progress, no seats there, but i will come back to stay this hotel again.
4 out of 5
Recommended
for Everyone
by A verified traveler

駅前のホテル

Posted Dec 7, 2014
Pros: 交通の便
Location: フェデラススクエアや水族館。
駅にもトラムの停留所にも近いホテルです。1階が改装中で工事の音がすごく驚きましたが、部屋はきれいで気持ちよく過ごすことが出来ました。
4 out of 5
Recommended
for Everyone
by A verified travelerfrom 京都

とにかく便利なホテル

Posted Dec 7, 2014
Cons: フロント(IF)が工事中で、フリーWiFiをあきらめました。
Location: ロイヤル・アーケード、フェデレーション・スクエアー、河を渡ったサウスバンクなどいずれも徒歩で簡単に行けます
よいホテルです。駅前でトラムにも簡単に乗車できるほか、何よりもカフェやレストランの連なる小路もすぐ。スーパーもすぐです。部屋も、河と街が一望できる見晴らしの良さでした。
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Sydney

Close to everything

Posted Dec 1, 2014
Pros: Reception staff were courteous
Cons: Airconditioning
Location: Very close to Federation Square. Lots of shops within walking distance. Cross the bridge to get to Crown Casino.
The reception staff were very courteous and helpful. Even the staff who cleaned the room was helpful. The negative thing I noticed is the air conditioning during the night. Somehow, it turns off and the room feels too warm. The hotel is a just in front of the tram line. There are shops close to the hotel. During my stay, there was a bit of construction going on.