Bar (on property)

Reviews of Hotel Sophia

4 out of 5
Hotel Sophia
277-287 King Street, Melbourne, VIC

Reviews

6.4
Rating 10 - Excellent. 99 out of 1004 reviews" "
Rating 8 - Good. 320 out of 1004 reviews" "
Rating 6 - Okay. 311 out of 1004 reviews" "
Rating 4 - Poor. 151 out of 1004 reviews" "
Rating 2 - Terrible. 123 out of 1004 reviews" "

7.2/10

Cleanliness

6.6/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

6/10 Okay

devon

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Affordable and good location for walking distance to shops, tram, train and bus. Very cozy room and not well thought out design of bathroom as very tight. Needs a bit of love and quite noisy outside. No great natural light you’d think it was 7pm at all times. Would I stay again? No. Did it serve as a cheap, convenient stay at the time? Yes. If you’re considering skimping on accomodation but like the finer things, definitely pay that bit extra for nicer place. Bed was really comfy and good size though!
Stayed 4 nights in Feb 2024

2/10 Terrible

Robert

Disliked: Staff & service, amenities, property conditions & facilities
The hotel was in the remodeling state, rooms too small, three floors up could hear outside noise, even people talking. Wouldn't give a wake up call, had to go out and buy a alarm clock. Didn't like you had to put down a room damage deposit, nothing was mention this in your as. The TV didn't work. The only good thing was very close to the Bus station. Would I recommend this hotel to someone, NO.
Stayed 1 night in Nov 2023

6/10 Okay

John

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Indeah

Traveled with group
Disliked: Staff & service, property conditions & facilities
.
Stayed 4 nights in Nov 2023

6/10 Okay

Sofija

Traveled with partner
Disliked: Cleanliness
Needs more cleaning.
Stayed 7 nights in Nov 2023

2/10 Terrible

John

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager of the property sent a message via Wotif, stating that because my spouse and I kept our push bikes in the room with us we have breached terms of their hospitality. I assume this is so they can keep the security deposit. The circumstances of our bikes being in the room is that we had already checked in the room and had the bikes with us when the receptionist knocked on the door and informed us no bikes allowed, I explained these bikes were over $10000 and for security it would be appreciated- the receptionist informed us she would get back to us. When I later saw the receptionist she give us the thumbs up, as if to say all is ok! Having reviewed other posts it is apparent the manager will make attempts to trap visitors to ensure security deposits are not returned or delayed. I have never had cause to make a negative remark regarding an accommodation facility until now - Please beware staying here. I do ask Wotif to monitor if my deposit is returned- if not maybe step in.
Stayed 1 night in Nov 2023
Response from dimitrios on Nov 24, 2023
Our hotel rooms are for human habitation and personal use- not for the storage of equipment including bikes. Our guests also drive motor bikes scooters and other mechanised forms of transport and no guest would reasonably expect to store such equipment in the rooms.The receptionist at no time gave thumbs up.There are footpath bollards wherewith bikes can be chained or facilities at Southern Cross Station.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service
A
Stayed 1 night in Nov 2023

6/10 Okay

kylie

Second time I stayed in 12 months. This stay I noticed the toilet was leaking/running noisily from instant I walked in. Every time going to tell Reception there was no one there. General upkeep of maintainence would go a long way.
Stayed 3 nights in Nov 2023

2/10 Terrible

Noriko

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not good customer service and noisy and old. Never again
Stayed 3 nights in Nov 2023

2/10 Terrible

vanessa

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Should've listened to the other reviews. Upon check in, we were told that we needed to check out a day early, as they were shutting due to maintenance. All I received was a phone call, which was missed as I was flying in. $150 deposit taken on arrival (as expected), zero notice as to when it would be released, along with the partial refund that was given to to having to check out early. We then had to book a new hotel with limited notice. The room itself was tiny, literally shoe box size. It was noisy around the clock. Buffet breakfast for $12 a person wasn't too bad, but more options would be nice. Still also waiting to be charge for it too. Hotel is completely hopeless. Avoid where possible.
Stayed 3 nights in Oct 2023

8/10 Good

Jolon

Liked: Cleanliness, staff & service
Good budget option in very convenient location. Short walk from Southern Cross Station. Small but clean rooms.
Stayed 1 night in Oct 2023

6/10 Okay

Haydi

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Shane

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very old and outdated but service was great.
Stayed 3 nights in Oct 2023

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Location
Absolutely awesome location. Great staff and very helpful. Bed could do with a up grade but I just love soft beds.
Stayed 1 night in Oct 2023

8/10 Good

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great lovely welcoming people
Stayed 1 night in Sep 2023

2/10 Terrible

Shaun

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
6 days after stay still haven't recieved security deposit back, phoned a couple times and they blame the bank. Reading other reviews they are renowed for doing this. Will never stay here again and advise you avoid at all costs

2/10 Terrible

Venetia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When at the front desk, I was asked to pay deposit above the cost of the room. Another guest mentioned that other guests had to come back to try and get their deposits back. They wouldn't let me use my room I paid for in advance even though they had my card without paying excessive deposit. When I looked at Facebook, it appears that this issue of not refunding deposits in a habit with the hotel. I was unable to get through on the phone on either number to have my room charge refunded as I refused to stay there and pay an excessive deposit and they wrote in writing that they would refund the amount. 1 week later and there is still no refund.
Stayed 1 night in Aug 2023

6/10 Okay

Matthew

Was very average said they had Foxtel but didn't safe didn't work cause battery's were flat
Stayed 1 night in Aug 2023

6/10 Okay

Luis Gustavo

Disliked: Staff & service
.
Stayed 1 night in Aug 2023

4/10 Poor

Christina

Traveled with group
Disliked: Property conditions & facilities, room comfort
Keep looking
Really disappointed with our stay at Hotel Sophia, considering it wasn’t super cheap. Very dated and hallway floors creaked very loudly. Room was TINY! Not an exaggeration. Two of us found it hard to move around the room as it was only space for one person in any space at one time. The bed was supposed to be a king, however, was much smaller. The shower was a trickle of water and the basin tap sprayed in different directions when turned on. Room had coffee pod machine with coffee pods, other instant tea and coffee. Fridge with milk provided. Linen and towels were fresh and clean. Bathroom had shampoo, conditioner, hand wash, hand cream. No hair dryer (maybe be important to know for some). Not the most convenient location as it wasn’t on a tram line so had to walk in the rain with our luggage.
Stayed 1 night in Aug 2023

4/10 Poor

Aiden, Horsham

Stayed 2 nights in Aug 2023

4/10 Poor

KUEN HAU

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Nicky

Stayed 2 nights in Jul 2023

2/10 Terrible

Qiufei

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

8/10 Good

Irene

Traveled with partner
Liked: Cleanliness, staff & service
Cute little family-run hotel, decor is a little dated but looks like they are doing a renovation. Staff were wonderful and everything is clean. Will stay again.
Stayed 1 night in Jul 2023

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
A good location a stones throw from flagstaff gardens, under renovation at the moment. Hopefully this beautiful dame of Melbourne will shine once again. Awesomely comfy bed!
Stayed 1 night in Jun 2023

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to Southern Cross station Unfortunately the split heater wasn’t working but apparently there were single heaters available tuse
Stayed 1 night in May 2023

2/10 Terrible

charlie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not stay again
Stayed 1 night in May 2023

10/10 Excellent

Penelope

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, well maintained, stylish family run hotel. The best king bed, so comfy. We arrived very late but had such a good sleep. Small, cosy, clean room, had everything we needed. Excellent value. Will stay there again.
Stayed 1 night in Apr 2023

6/10 Okay

YeenKee

Liked: Cleanliness, staff & service
Good location but not quite stay.
The hotel soundproofing is terrible. Guest talking outside along the corridor can he heard clearly. Other than the soundproofing, every else is great. Near Southern cross street terminal. Can go anywhere easily.
Stayed 4 nights in Mar 2023

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk service was great and very helpful.
Stayed 3 nights in Mar 2023

8/10 Good

Alexis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff & great location. Room fine but don’t think our air conditioning worked so well
Stayed 3 nights in Mar 2023

2/10 Terrible

Michelle

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed during 30-40°C weather and the air conditioner did not work. We were told they would fix it the next day but no one came. Had to sleep with the windows open every night and surrounding areas had Bars and Clubs so extremely noisy at night. Also couldn't connect any of our devices to the wifi and when we asked for help they said that's just how it is and walked away. DO NOT STAY HERE.
Stayed 2 nights in Feb 2023

2/10 Terrible

Anurag

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was good but the Hotel blocked 150 AUD in my card which they have not released even after 1 month!
Stayed 4 nights in Jan 2023

4/10 Poor

Danie

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
I wanted a safe and cheap stay in the CBD which I thought Hotel Sophia would deliver. At check-in they insisted on a $150 credit card bond which they have still not returned 6 days later, despite me asking when checking out and phoning twice since. The manager lies saying your bank is holding the money. I called the bank and they confirmed no it is the hotel not reversing their pre-authorisation and leaving it until it times out after 7 days. The hotel was clean and conveniently located. There was construction work happening at the hotel but it did not disrupt our stay.
Stayed 1 night in Jan 2023

8/10 Good

Janis

Traveled with family
Liked: Cleanliness, staff & service
Great location, short walk to many services and attractions. Basic room and facilities, cost efficient for last minute get-away. Staff very friendly and helpful. Room walls paper thin so be prepared to hear every cough and grunt from next door.
Stayed 2 nights in Jan 2023

6/10 Okay

Andrea

Business traveler
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
location pretty convenient between 2 train stations
Stayed 1 night in Jan 2023

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Great service very friendly hotel staff. Very clean
Stayed 3 nights in Jan 2023

6/10 Okay

Ann

Traveled with group
Disliked: Property conditions & facilities
There were large cracks in the walls, stains on the carpet, burn marks on the table and chair, cupboard door wouldn't close, had to put chair against it. Windows appeared to be perspex which was dirty and flimsy, Electrical socket hanging off wall by bed head. Water in shower was very hot one minute and then very cold the next, which continued until turned off. Aircon worked quite well although quite old. Linen looked and smelled clean.

6/10 Okay

Vaughan

Traveled with group, Traveled with partner, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
It was very disappointing after see what is shown on Wotif!!!

4/10 Poor

Mandy

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Awful. Stain on bed spread, tiny, cramped, looked like beginning of horror movie. Fridge was super cold though

8/10 Good

Robyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and shared bathroom were comfortable. Found the floors on my level (1) were really squeaky throughout and doors slammed, not self closing making it an earlier morning rise. Also noted the cleaner came in at 9am before checkout. She was polite but shouldn't access room until checkout.

8/10 Good

Narelle

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service
Great place for a quick city stay. Convenient for Southern Cross station. Clean, unassuming, staff were helpful.

6/10 Okay

Russell

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
No one told us that the bar wasn’t operating when we booked

4/10 Poor

Glenn

Disliked: Cleanliness, staff & service, property conditions & facilities
Had to phone someone every time I wanted to be let back into the hotel, at any time of day.

8/10 Good

Stephen

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2022

2/10 Terrible

Sarah

Stayed 1 night in Dec 2022

6/10 Okay

Rose

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2022

2/10 Terrible

Ashlie

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They cancelled my booking 6.30 the day i was meant to arrive, saying i hadnt paid but I'd chosen to pay on arrival so would be paying when i got there
Stayed 1 night in Nov 2022