Front of property

Reviews of ibis Melbourne Hotel and Apartments

3.5 out of 5
ibis Melbourne Hotel and Apartments
15-21 Therry Street, Melbourne, VIC

Reviews

8.2

Very Good

Rating 10 - Excellent. 370 out of 1007 reviews" "
Rating 8 - Good. 451 out of 1007 reviews" "
Rating 6 - Okay. 126 out of 1007 reviews" "
Rating 4 - Poor. 36 out of 1007 reviews" "
Rating 2 - Terrible. 24 out of 1007 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jerome, Tsujigado

Liked: Cleanliness, staff & service
Friendly staff
Stayed 1 night in Mar 2024
Response from The ibis team on Mar 16, 2024
Dear , Jerome Thank you so very much for taking the time to review your recent stay. It is pleasing to read that you found the reception service to be exceptional. The team does work hard to provide genuine high quality service to all our guests. I will personally thank Morgan for making your stay special, but they all will really love reading your kind feedback. I hope to welcome you back again soon. Kind Regards,

2/10 Terrible

Ng Christy Shuet

Disliked: Staff & service
We do NOT recommend this hotel. The staff were very unfriendly and inefficient. The receptionist was the rudest people I have met in my entire trip in the friendly country of Australia. Moreover, there isn’t a self-check out box that allows people to drop their access cards. Long queues all the time. Make sure you leave enough time if you are in a hurry. Also, the hotel location is really bad. It is 30 minutes away from the drop off location of the airport sky bus, which appeared to be the only public transportation from the airport. Even the closest tram station required a 15-minute walk (with heavy suitcases), and there was only a tram once every 20 minutes. Rooms are not small but very noisy. We could hear the sound of coffee cups and spoons from the room next door every morning. I was expecting more from the Ibis group but this is just disappointing.
Stayed 3 nights in Mar 2024
Response from The ibis team on Mar 11, 2024
Dear , Ng Thank you for your kind feedback. It is nice to know that you fully enjoyed your break. Kind Regards, Guest Relations.

8/10 Good

Elaine

Traveled with family and small children, Traveled with family
Liked: Amenities
Near tram stop, breakfast ok but more pastries would have been nice
Stayed 1 night in Mar 2024
Response from The ibis team on Mar 9, 2024
Dear , Elaine Thank you for taking the time to tell us about your experience at Ibis Melbourne Hotel and Apartments. We appreciate you sharing your concerns as well as your praise. We hope that you will give us the opportunity serve you in the near future. Warm Regards Guest Relations.

8/10 Good

Rachelle

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from The ibis team on Mar 9, 2024
Dear , Rachelle Thank you for your kind feedback. It is nice to know that you fully enjoyed your break. Kind Regards, Guest Relations

8/10 Good

ming kong

Stayed 2 nights in Feb 2024
Response from The ibis team on Mar 23, 2024
Dear , Ming Kong Thank you for your kind feedback. It is nice to know that you fully enjoyed your break. Kind Regards, Guest Relations.

6/10 Okay

Sarah

Stayed 1 night in Feb 2024
Response from The ibis team on Mar 23, 2024
Dear , SarahThank you for your kind feedback. It is nice to know that you fully enjoyed your break. Kind Regards, Guest Relations.

4/10 Poor

Gary

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
All the corridors were were quite filthy as was the motel in general, rooms were like being in a cave due to being surrounded by high rises to the point that window blinds had to be kept shut for privacy. There breakfast was just okay with food all being cold. Staff were friendly
Stayed 3 nights in Feb 2024
Response from The ibis team on Feb 24, 2024
Dear , Gary Thank you for taking the time to tell us about your experience at Ibis Melbourne Hotel and Apartments. We appreciate you sharing your concerns as well as your praise. We hope that you will give us the opportunity serve you in the near future. Warm Regards

8/10 Good

Cassandra

Stayed 1 night in Feb 2024
Response from The ibis team on Mar 23, 2024
Dear , Cassandra Thank you for your kind feedback. It is nice to know that you fully enjoyed your break. Kind Regards, Guest Relations.

4/10 Poor

Rima

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was unappealing and lacked customer service. The staff was unhelpful and disorganised. Upon check out we were asked to pay for one of the rooms already paid for at the time of check in. Water and basic amenities were lacking. No shampoo even in the bathrooms.
Stayed 1 night in Jan 2024
Response from The ibis team on Feb 2, 2024
Dear , RimaThank you for taking the time to tell us about your experience at Ibis Melbourne Hotel and Apartments. We appreciate you sharing your concerns as well as your praise. We hope that you will give us the opportunity serve you in the near future. Warm Regards Guest Relations.

8/10 Good

Madhavi

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very helpful
Stayed 1 night in Jan 2024
Response from The ibis team on Feb 2, 2024
Dear , MadhaviThank you so very much for your comments, we look forward to welcoming you back to Melbourne in the near future. Kind Regards, Guest Relations.

10/10 Excellent

Sujeet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit of noise by neighbouring room
Stayed 1 night in Jan 2024
Response from The ibis team on Feb 2, 2024
Dear , SujeetThank you for your kind feedback. It is nice to know that you fully enjoyed your break. Kind Regards, Guest Relations

8/10 Good

Samira

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is close to CBD.It is very convenient. You can catch the tram quite easy. Staff are approachable.condition of the room is reasonably cleaned.
Stayed 3 nights in Jan 2024
Response from The ibis team on Jan 27, 2024
Dear , SamiraThank you for your lovely review of your experience at Ibis Melbourne - it is valued and appreciated. We hope to welcome you back to Melbourne in the not too distant future. Kind Regards, Guest Relations.

10/10 Excellent

Simona

Liked: Staff & service, amenities, property conditions & facilities
.............
Stayed 1 night in Jan 2024
Response from The ibis team on Jan 23, 2024
Dear , SimonaThank you for your kind feedback. It is nice to know that you fully enjoyed your break. Kind Regards, Guest Relations.

8/10 Good

Pauline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very conveniently located. Staff very helpful. Room neat and tidy. Has all necessary amenities. If you want a decent hotel but looking to save money on luxuries then Ibis is perfect. Arrived back after long days of touring to comfortable bed. Little bit noisy but otherwise perfect for the budget traveller.
Stayed 7 nights in Jan 2024
Response from The ibis team on Jan 20, 2024
Dear , Pauline Thank you so very much for taking the time to review your recent stay. It is pleasing to read that you found the reception service to be exceptional. The team does work hard to provide genuine high quality service to all our guests. I will personally thank Morgan for making your stay special, but they all will really love reading your kind feedback. I hope to welcome you back again soon. Kind Regards,

6/10 Okay

Fidel, Chula Vista

Stayed 9 nights in Jan 2024
Response from The ibis team on Jan 20, 2024
Dear , FidelThank you for your kind feedback. It is nice to know that you fully enjoyed your break. Kind Regards, Guest Relations.

8/10 Good

Troy

Stayed 3 nights in Jan 2024
Response from The ibis team on Jan 9, 2024
Dear , Troy Thank you for your kind feedback. It is nice to know that you fully enjoyed your break. Kind Regards, Guest Relations.

8/10 Good

Priyashni

Liked: Staff & service, property conditions & facilities
Everything was good, opposite Victoria Market, Tram to mall 5 min walk down street, 10 to 15 min walk to everything is not too far. Safe underground carparkJust needs a good clean of everything
Stayed 2 nights in Jan 2024
Response from The ibis team on Jan 9, 2024
Dear ,Priyashni Thank you for taking the time to tell us about your experience at Ibis Melbourne Hotel and Apartments. We appreciate you sharing your concerns as well as your praise. We hope that you will give us the opportunity serve you in the near future. Warm Regards Guest Relations.

10/10 Excellent

Inna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from The ibis team on Jan 9, 2024
Dear , InnaThank you for your kind feedback. It is nice to know that you fully enjoyed your break. Kind Regards, Guest Relations.

6/10 Okay

Monika

Traveled with partner
Liked: Staff & service, amenities
The property looks tired and in need of an upgrade. The staff are friendly and helpful. The location is really good and its easy to get around to the city centre.
Response from The ibis team on Jan 9, 2024
Dear , MonikaThank you so very much for your comments, we look forward to welcoming you back to Melbourne in the near future. Kind Regards, Guest Relations.

6/10 Okay

Adrianne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Lovely and very helpful! The staff really made our stay great! Thanks to the amazing team. Would be great if the room had a microwave but just small inconvenience compared to the overall experience!
Stayed 10 nights in Dec 2023
Response from The ibis team on Dec 30, 2023
Dear, Adriaanne Thank you for your fabulous review of your experience at Ibis Melbourne Hotel and Apartments. The team is delighted to know that you enjoyed the service as well as the facilities at the Resort - and we hope overall you enjoyed Melbourne so much so that you will return in the not too distant future. Kind Regards, Guest Relations.

2/10 Terrible

Shuai

Stayed 2 nights in Dec 2023
Response from The ibis team on Dec 30, 2023
Dear , ShuaiThank you for your kind feedback. It is nice to know that you fully enjoyed your break. Kind Regards, Guest Relations

10/10 Excellent

PAVAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was a good hotel nice place to stay for 1 night or 2 nights as well.
Stayed 1 night in Dec 2023
Response from The ibis team on Dec 30, 2023
Dear , PAWANThank you for your fabulous review of your experience at Ibis Melbourne Hotel and Apartments. The team is delighted to know that you enjoyed the service as well as the facilities at the Resort - and we hope overall you enjoyed Melbourne so much so that you will return in the not too distant future. Kind Regards, Guest Relations.

10/10 Excellent

Beata

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for 5 days. It was always clean and quiet. The staff was very helpful. We explored the city from here and had a wonderful time in Melbourne.
Stayed 5 nights in Dec 2023
Response from The ibis team on Dec 30, 2023
Dear , BeataThank you for your fabulous review of your experience at Ibis Melbourne Hotel and Apartments. The team is delighted to know that you enjoyed the service as well as the facilities at the Resort - and we hope overall you enjoyed Melbourne so much so that you will return in the not too distant future. Kind Regards, Guest Relations.

2/10 Terrible

Andrey

Traveled with family
Disliked: Amenities, property conditions & facilities
Very basic. Hard to control aircon. Cumbersome parking (I probably got fine before I received parking instructions and permit). No tidy bags in the bin and no spare bag in the room. No view from the window.
Stayed 1 night in Dec 2023
Response from The ibis team on Dec 30, 2023
Dear ,Andrey Thank you so very much for your comments, we look forward to welcoming you back to Melbourne in the near future. Kind Regards, Guest Relations.

10/10 Excellent

Hamid, Baulkham Hills

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is located in one of the best places of Melbourne.
Response from The ibis team on Dec 30, 2023
Dear , HamidThank you for your kind feedback. It is nice to know that you fully enjoyed your break. Kind Regards, Guest Relations.

10/10 Excellent

ALUTH

Stayed 1 night in Dec 2023
Response from The ibis team on Dec 22, 2023
Dear , ALUTH Thank you so very much for your comments, we look forward to welcoming you back to Melbourne in the near future. Kind Regards, Guest Relations.

6/10 Okay

Ronald

Traveled with partner
Liked: Cleanliness, staff & service
The hair drier did not operate despite being tested days before. No drinking glasses. Only 1 face washer. No hand towel. Only 1 tidy bin . Pillows need replacing (very flat)
Stayed 1 night in Dec 2023
Response from The ibis team on Dec 18, 2023
Dear , Ronald Thank you for taking the time to provide feedback on your recent stay. I regret the shortcomings in service you have reported from housekeeping and our Executive Housekeeper will certainly address this with her Team Mem

8/10 Good

David

Stayed 4 nights in Dec 2023
Response from The ibis team on Dec 31, 2023
Dear , David Thank you for your kind feedback. It is nice to know that you fully enjoyed your break. Kind Regards, Guest Relations.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Short stay
Good hotel with access to the CBD. Parking was reasonable and on-site but a tight entrance - but didn’t have any problems. Breakfast a little pricey and cheaper can be found elsewhere.
Stayed 2 nights in Dec 2023
Response from The ibis team on Dec 10, 2023
Dear , GuestThank you for taking the time to tell us about your experience at Ibis Melbourne Hotel and Apartments. We appreciate you sharing your concerns as well as your praise. We hope that you will give us the opportunity serve you in the near future.Warm RegardsGuest Relations

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pros and Cons.
Furniture, lighting and decor are in dire need of a makeover. Stepping into the room felt like a time capsule from the late 90s. Amenities were bare- sanitary bag and shower bag. Hand soap at the sink was the same as the shower. Pillows were so flat it offered no support at all. However, credit must be given when due. Location was within walking distance to Bourke street and queen Victoria market. Room was spacious for the one bedroom with separate living area and room. Laundry facilities available on 3 different floors. $4/load/wash/dry Operating hours 9am-9pm Staff were helpful. For the price paid, one can probably turn a blind eye to the age of the rooms.
Stayed 5 nights in Dec 2023
Response from The ibis team on Dec 9, 2023
Dear , Guest Thank you for taking the time to tell us about your experience at Ibis Melbourne Hotel and Apartments. We appreciate you sharing your concerns as well as your praise. We hope that you will give us the opportunity serve you in the near future.Warm RegardsGuest Relations.

10/10 Excellent

Karen

Stayed 1 night in Dec 2023
Response from The ibis team on Dec 9, 2023
Dear , Karen Thank you so very much for your comments, we look forward to welcoming you back to Melbourne in the near future.Kind Regards,Guest Relations.

10/10 Excellent

Christine

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's always a reliable hotel to stay for its easy access, car park on site or easy public transport. it's a safe, clean, budget hotel in a great location and a good price, I highly recommend.
Stayed 2 nights in Nov 2023
Response from The ibis team on Nov 30, 2023
Dear , ChristineThank you for your lovely review of your experience at Ibis Melbourne - it is valued and appreciated. We hope to welcome you back to Melbourne in the not too distant future. Kind Regards,Guest Relations

8/10 Good

GEORGIA

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and organised. Needed more options of food in buffet for e.g pastries. Area around property felt very unsafe and smelt bad. other than that, i would recommend
Stayed 5 nights in Nov 2023
Response from The ibis team on Nov 28, 2023
Dear , GEORGIA Thank you for taking the time to tell us about your experience at Ibis Melbourne Hotel and Apartments. We appreciate you sharing your concerns as well as your praise. We hope that you will give us the opportunity serve you in the near future.Warm RegardsGuest Relations.

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed, quiet, good hairdryer but not a fan of the multipurpose shower scrub. Would prefer shampoo and soap for washing
Stayed 1 night in Nov 2023
Response from The ibis team on Nov 28, 2023
Dear , John Thank you so very much for your comments, we look forward to welcoming you back to Melbourne in the near future.Kind Regards,Guest Relations

6/10 Okay

Fran

Traveled with group
Liked: Cleanliness, staff & service
Check in was very average, the staff member did not smile, and did not notify me about the change for guest wifi access, so I was struggling with their old different system which doesn't work.
Stayed 2 nights in Nov 2023
Response from The ibis team on Nov 26, 2023
Dear , FranThank you for taking the time to tell us about your experience at Ibis Melbourne Hotel and Apartments. We appreciate you sharing your concerns as well as your praise. We hope that you will give us the opportunity serve you in the near future.Warm RegardsGuest Relations.

10/10 Excellent

Phuong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with our stay. Quiet area, convenient to commute or walkable to main attractions. Variety of food options/ restaurants around, super market( Woolworth) is near by. Staff are nice and professional.
Stayed 1 night in Nov 2023
Response from The ibis team on Nov 21, 2023
Dear , Phuong Thank you for your fabulous review of your experience at Ibis Melbourne Hotel and Apartments.The team is delighted to know that you enjoyed the service as well as the facilities at the Resort - and we hope overall you enjoyed Melbourne so much so that you will return in the not too distant future. Kind Regards,Guest Relations.

10/10 Excellent

Ashleigh

Stayed 1 night in Nov 2023
Response from The ibis team on Dec 11, 2023
Dear , Ashleigh Thank you so very much for your comments, we look forward to welcoming you back to Melbourne in the near future.Kind Regards,Guest Relations.

8/10 Good

gabor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only issue we had is the “ breakfast included “ option. Not much option and same every day.
Stayed 5 nights in Nov 2023
Response from The ibis team on Nov 18, 2023
Dear , GaborThank you for taking the time to tell us about your experience at Ibis Melbourne Hotel and Apartments. We appreciate you sharing your concerns as well as your praise. We hope that you will give us the opportunity serve you in the near future.Warm RegardsGuest Relations.

10/10 Excellent

Geethu

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service 😊
Stayed 5 nights in Nov 2023
Response from The ibis team on Nov 18, 2023
Dear , Geethu Thank you for your lovely review of your stay at Ibis Melbourne Hotel and Apartments. I am delighted to read you enjoyed all of the facilities and the service from the staff - which resulted in a great holiday. We do hope to have the opportunity to welcome you back to Melbourne. Kind Regards,Guest Relations.

10/10 Excellent

Nur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Should provide a non slip bath mat for bathtub. Slippery for elderly.
Stayed 4 nights in Nov 2023
Response from The ibis team on Nov 16, 2023
Dear , Nur Thank you for taking the time to tell us about your experience at Ibis Melbourne Hotel and Apartments. We appreciate you sharing your concerns as well as your praise. We hope that you will give us the opportunity serve you in the near future.Warm RegardsGuest Relations.

8/10 Good

Mirinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from The ibis team on Nov 16, 2023
Dear, MirindaThank you for your fabulous review of your experience at Ibis Melbourne Hotel and Apartments.The team is delighted to know that you enjoyed the service as well as the facilities at the Resort - and we hope overall you enjoyed Melbourne so much so that you will return in the not too distant future. Kind Regards,Guest Relations.

8/10 Good

Jenny

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Would definitely stay here again.
Stayed 2 nights in Nov 2023
Response from The ibis team on Nov 16, 2023
Dear , Jenny Thank you for your fabulous review of your experience at Ibis Melbourne Hotel and Apartments.The team is delighted to know that you enjoyed the service as well as the facilities at the Resort - and we hope overall you enjoyed Melbourne so much so that you will return in the not too distant future. Kind Regards,Guest Relations.

2/10 Terrible

KatienRobb

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from The ibis team on Nov 16, 2023
Dear , KatienRobbThank you for your feedback. We hope to welcome you back to Melbourne and the Ibis Melbourne Hotel and Apartments.Kind Regards,Guest Relations

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Guest Relations on Nov 10, 2023
Dear , ChristopherThank you for your fabulous review of your experience at Ibis Melbourne Hotel and Apartments.The team is delighted to know that you enjoyed the service as well as the facilities at the Resort - and we hope overall you enjoyed Melbourne so much so that you will return in the not too distant future. Kind Regards,Guest Relations.

6/10 Okay

Christopher

Liked: Staff & service
Bed is too soft. Terrible sleep. Breakfast average. Staff is nice.
Stayed 2 nights in Nov 2023
Response from The ibis team on Nov 7, 2023
Dear ,ChristopherThank you for taking the time to tell us about your experience at Ibis Melbourne Hotel and Apartments. We appreciate you sharing your concerns as well as your praise. We hope that you will give us the opportunity serve you in the near future.Warm RegardsGuest Relations

8/10 Good

NAKORNKANDA

Stayed 6 nights in Oct 2023
Response from The ibis team on Nov 26, 2023
Dear ,NAKORNKANDAThank you for your kind feedback. It is nice to know that you fully enjoyed your break.Kind Regards,Guest Relations

8/10 Good

Kate

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When you are spending time in the city you want a room that you can come back to to sleep. It was fabulous for this!
Response from The ibis team on Nov 1, 2023
Dear , KateThank you for your lovely review of your experience at Ibis Melbourne - it is valued and appreciated. We hope to welcome you back to Melbourne in the not too distant future. Kind Regards,Guest Relations

6/10 Okay

Ian

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023
Response from The ibis team on Nov 1, 2023
Dear , Ian Thank you for taking the time to provide feedback on your recent stay. We are glad you enjoyed your stay with us and look forward to welcoming you back again soon.Kind Regards,Guest Relations.

10/10 Excellent

BRIAN

Stayed 2 nights in Oct 2023
Response from The ibis team on Nov 1, 2023
Dear , BRIANThank you for taking the time to write about your experience with us. We are very happy we were able to assist in providing you with a memorable holiday and look forward to welcoming you back again soon.Kind Regards,Guest Relations.

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, had all that we needed. Was a short walk to the tram stop
Stayed 1 night in Oct 2023
Response from The ibis team on Oct 29, 2023
Dear , Michelle Thank you for your kind feedback. It is nice to know that you fully enjoyed your break.Kind Regards,Guest Relations.