2 restaurants, breakfast, lunch, dinner served; international cuisine
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Reviews of InterContinental Melbourne The Rialto, an IHG Hotel

5 out of 5
InterContinental Melbourne The Rialto, an IHG Hotel
495 Collins Street, Melbourne, VIC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 635 out of 1000 reviews" "
Rating 8 - Good. 225 out of 1000 reviews" "
Rating 6 - Okay. 69 out of 1000 reviews" "
Rating 4 - Poor. 54 out of 1000 reviews" "
Rating 2 - Terrible. 17 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Lisa

Traveled with family
Liked: Staff & service
Staff helpful, and convenient location. However the bedding could improve with the use of mattress and pillow protection. Found that strange. But on the whole happy with the stay.
Stayed 3 nights in Apr 2024

2/10 Terrible

Tony

Traveled with family
Disliked: Staff & service, property conditions & facilities
We were checked in 1 hour late
Stayed 2 nights in Mar 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

May

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay, excellent service, modern and clean, and I enjoyed the breakfast buffet.
Stayed 3 nights in Mar 2024

10/10 Excellent

Tim

Stayed 1 night in Mar 2024

10/10 Excellent

Shane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the Intercontinental is special. From the ambiance to the way you’re treated as a guest is always impeccable. It truly makes a special getaway.
Stayed 2 nights in Mar 2024

10/10 Excellent

Andrew Paul, Adelaide

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first time staying at the intercontinental and it was amazing. Breakfast is better than first class. The room could be made darker than dark and was almost silent. Highly recommend
Stayed 2 nights in Mar 2024

6/10 Okay

Alan

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was showing significant signs of wear - arm rests on chair split and open. Vanity pack in bathroom had already had some items open and they were still in box. After telling reception items were just thrown into box loose and not sealed in any way - could have easily been off the floor. Had to wait for several breakfast items to be replenished. Staff were all very pleasant and made us feel welcome but hotel was not what we expected.
Stayed 2 nights in Feb 2024

10/10 Excellent

Vanessa, auckland

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely service and great location
Stayed 1 night in Feb 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is really good and I loved the rooftop pool. The dining options were good too. My ground floor room was very comfortable and quiet.
Stayed 4 nights in Feb 2024

10/10 Excellent

Hoang Khanh Minh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just great. Breakfast can be improved with more diversity and Asian orientation.
Stayed 1 night in Feb 2024

10/10 Excellent

sharon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here. Rooms was clean and comfortable, loved the pool & hot tub. The pool needs a handrail, however to get down the stairs. We will stay here again for sure.

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Zerlinda Von

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it is a good hotel. It was clean and comfortable, the neighborhood felt very safe. The staff was the very best part of the stay.
Stayed 4 nights in Jan 2024

8/10 Good

Kenneth, Sydney

Stayed 4 nights in Jan 2024

8/10 Good

George

Stayed 1 night in Jan 2024

6/10 Okay

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Sheets were thread bare and did not fit the king size bed properly. Bathroom was not restocked each day with the basics of toilet paper.
Stayed 3 nights in Jan 2024

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful 5 night stay. The staff were excellent right from check in through to leaving. Our breakfast was included and comprehensive with tea and coffee delivered to our table. The hotel is in a great location and we walked everywhere only using the free trams for the experience and when it rained, although umbrellas were provided. We would definitely stay there again without hesitation.
Stayed 5 nights in Jan 2024

10/10 Excellent

Norma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, the staff were friendly and helpful. Rooms were kept clean and tidy. Breakfast was great with plenty of options. Will definitely stay again.
Stayed 3 nights in Jan 2024

10/10 Excellent

sebastien

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Sawan

Stayed 5 nights in Dec 2023

10/10 Excellent

Celine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Charles

Stayed 1 night in Dec 2023

10/10 Excellent

Clare

Stayed 6 nights in Dec 2023

10/10 Excellent

ruizhi

Traveled with family
Liked: Amenities
Stayed 3 nights in Dec 2023

4/10 Poor

Hock Lee

Business traveler
Disliked: Staff & service
Stayed 5 nights in Dec 2023

10/10 Excellent

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely loved our stay with The Rialto. The quality of the hotel, cleanliness and staff attentiveness were second to none. We were provided lounge access as part of our stay due to a mishap with the elevators, which was lovely. The pre-dinner drinks/afternoon/happy hour in the lounge was lovely. We had breakfast in the lounge once, but would have to say the buffet breakfast was much much better with a wide selection of breakfast foods, including juice bar to make your own juices. That was just our preference though. We found the location a ways out from the CBD but we didn’t mind the walking. Overall, LOVED our stay and definitely would stay again and recommend to family & friends.
Stayed 3 nights in Nov 2023

10/10 Excellent

Kapil

Liked: Cleanliness, staff & service, property conditions & facilities
Eccellent hospitality and excellent room.
Stayed 4 nights in Dec 2023

6/10 Okay

Glen

Stayed 1 night in Dec 2023

10/10 Excellent

Justin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great stay!
My 6th long stay this year and pleased to report it's as good as always. The service is just consistently excellent and the facilities superb. Special shout out to Hanna, one of the amazing breakfast team, who always remembers me and the most incredible detail about what I was doing during the previous visit! Looking forward to my next stay alredy!
Stayed 9 nights in Nov 2023

10/10 Excellent

KOON SOON

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located within a walking distance to tram stops, Flinders station and Southern Cross station. Another important factor is the hotel is just 3 minutes away from Immigration Museum where most tours like Great Ocean Road, Philip Island etc will pickup and drop off here.
Stayed 8 nights in Nov 2023

6/10 Okay

Troy

Stayed 3 nights in Nov 2023

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am always wary about praising a hotel for fear the next time I go the place will be booked. However, the InterContinental deserves much praise and so I render it here. We showed up in the late morning and figured we'd have to drop our bags and check in later. But while we were being checked in the room became available. What providence after a 14 hr. flight. The staff could not be more accommodating and friendly, their concierge, always on duty to answer any Melbourne questions and to reserve transportation. The room was wonderful. Nice and quiet. Comfortable but not too soft bed. Great waterfall shower. We could really relax in the room. The hotel itself is beautiful and modern but not cold even though the Rialto itself is a very old building. There were many spots throughout the hotel you could just sit and have a glass of water after a long fruitful day in Melbourne. The location of the hotel is not to be understated. Fantastic location in the CBD for walking around Melbourne as well as for bus pick-ups for our pre-paid day trips outside the city. Safe. 100 percent entirely safe. And yet so close to the action. Within walking distance to Flinders St Station, Federation Square, popular laneways and a ridiculous amount of restos an bars. That said, the hotel resto Alluvial delivers a pretty delicious buffet breakfast. This is our place the next time we are in Melbourne. 5 Stars!
Stayed 7 nights in Nov 2023

6/10 Okay

rebecca, Brisbane

no
Stayed 3 nights in Nov 2023

10/10 Excellent

SIVA

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 5 nights in Nov 2023

10/10 Excellent

laurie, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast at the hotel was excellent, and worth including in the room fee.
Stayed 3 nights in Nov 2023

10/10 Excellent

stuart

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality
Stayed 1 night in Nov 2023

10/10 Excellent

Nham

Stayed 4 nights in Oct 2023

10/10 Excellent

Douglas, Labrador

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The excellent venue and staff was absolutely no surprise to me as an IHG member. The Inter Continental Rialto exceeded all expectations, rooms clean comfortable and spacious and the staff couldn’t do enough. Pamper yourself with a stay here.
Stayed 2 nights in Nov 2023

10/10 Excellent

Michael

Stayed 3 nights in Oct 2023

8/10 Good

Adam

Stayed 1 night in Oct 2023

10/10 Excellent

N

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Stayed 2 nights in Oct 2023

10/10 Excellent

Jessica

Stayed 1 night in Oct 2023

10/10 Excellent

Elly Mo shi

The breakfast is outstanding better than I expected 👍👍
Stayed 2 nights in Oct 2023

8/10 Good

nathan

Liked: Staff & service
Nice but a bit run down for a 5 star hotel.
Stayed 2 nights in Oct 2023

10/10 Excellent

Samantha Joy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It suited our purpose.
Stayed 1 night in Oct 2023

10/10 Excellent

Joanne, Moonee Ponds

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is lovely. Very relaxed, central. Staff so friendly. Has an amazing girls night. Gorgeous bar and breakfast really good. So many options to choose from at breakfast and a chef who makes omelettes. Loved the bed. Mattress so comfortable
Stayed 1 night in Oct 2023

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 3 nights in Oct 2023