Ratings based on 1,175 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Hobart Tasmania

Good hotel near Vic Market

Posted Jul 28, 2015
Pros: It was easy to get to, the rooms were clean, modern, facilities in them were good. For those who want it (Free Wi Fi).
Cons: Maybe cheaper prices for breakfast. Everything else for us was fine.
Location: Hotel near Vic Market, trams virtually outside to take you to Bourke Street Mall. Good walk to Lygon Street. Half hr walk to Etihad
This was not our usual place to stay in Melb, but due to a few major events happening on this particular weekend accommodation was scarce and Jasper happened to have rooms available. We were quite happy to walk there, but if that seems too far there are plenty of trams in Elizabeth St that will take you there. It is a free tram zone to Vic Market.Friday nights room was lovely and clean if a bit small, bed nice, bathroom nice. Only neg. it was next to lift shaft and unfortunately extremely noisy, so virtually no sleep. On Sat. asked if they would be kind enough to change rooms, which they did with no fuss. New room was great, larger and peaceful. So overall we enjoyed our stay here.
5 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane, Australia

Great location, really pleasant staff.

Posted Jul 28, 2015
The hotel is in a very convenient location - within the free tram zone and within walking distance to many great places in the Melbourne CBD. The room was clean and comfortable, and the staff were extremely pleasant. The inclusion of breakfast was a pleasant surprise (we didn't realise upon booking that it was included) and it was fantastic to eat consistently great food at the cafe downstairs each morning! I wouldn't hesitate to recommend Jasper Hotel to anyone looking for a place to stay in Melbourne, and I look forward to returning as soon as possible.
3 out of 5
by A verified traveler

Budget

Posted Jul 28, 2015
Rooms are clean, decent but basic. Whatever you do don't eat at the foyer café.
2 out of 5
by A verified traveler

Posted Jul 15, 2015
Outside noise was very loud. Including Traffic and just general conversation from the street
4 out of 5
Recommended
for Everyone
by A verified traveler

all goid

Posted Jul 12, 2015
2 rooms booked together. Very different sizes maybe one was upgraded but all good and clean. Very good location
Comment from Hotel Management
Jul 14, 2015 by Sophie, Hotel Management
Dear Guest, Thank you for your positive feedback, I am pleased to her you enjoyed your time with us, I hope you choose to stay with us again next time your in Melbourne.
5 out of 5
Recommended
for Everyone
by A verified traveler from adelaide

Great spot, good value.

Posted Jun 30, 2015
Location of hotel right in northern edge of the city, next to markets, was perfect. Walkable distance to pretty much everywhere, and only a 5 minute stroll to the free circular route tram. The greenbus shuttle from airport has a stop only a block over. Small, neat room with foxtel, decent toiletries. Worth bringing earplugs if you're a light sleeper. This will be my go-to accomm for future Melbourne trips.
Comment from Hotel Management
Jul 5, 2015 by Sophie, Hotel Management
Dear Michelle, Thank you for your review on your recent stay with us at Jasper Hotel. It's great to hear you loved your stay and found our location very handy to everything you needed in Melbourne. We look forward to seeing you on your next stay!
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Jun 29, 2015
Great hotel, and near to a number of things in the CBD and Queen Victoria Market.
Comment from Hotel Management
Jul 5, 2015 by Sophie, Hotel Management
Dear Guest, Thank you for your review on Jasper Hotel. I am very pleased to hear you enjoyed your stay with us and we hope you choose to stay with Jasper Hotel on your next trip to Melbourne.
3 out of 5
by A verified traveler from Sydney

It was ok

Posted Jun 26, 2015
Pros: It was convenient, as we were part of a group of wedding guests.
Location: Vic markets, trams, Hardware Lane, shopping
We booked through Expedia and were allocated a basic room, I think we would have got a better room for the price (not particularly cheap) if we had booked direct with the hotel as we were part of a group. Thankfully some friends arrived the day earlier and upgraded our rooms to the level with the outdoor area, otherwise I would have been VERY disappointed. The cleaner took our soap and didn't replace it, he also took my Country Style magazines that I had brought with me with information for our trip to Tasmania that we were making after Melbourne, the hot tap over the basin fell off, and the room was very small. The bed was comfortable but we were tripping over each other constantly. Not great value. Whilst the reception staff were polite, the service was like that at an RSL club.
Comment from Hotel Management
Jul 5, 2015 by Sophie, Hotel Management
Dear Jen, I would like to thank you for taking the time to bring to my attention your concerns, which you outlined : housekeeping, maintenance and reception staff. I do sincerely apologise on behalf of the hotel that on this occasion your expectations were not fulfilled in this area. We pride ourselves on great customer service so I am dissapointed to hear that you did not experience that. I do hope you choose to stay with us again so we can show you jsut how great Jasper Hotel can be!
5 out of 5
Recommended
for Everyone
by A verified traveler from bendigo vic

No faults

Posted Jun 1, 2015
Great location and cheap offsite parking. Friendly staff. Absolutely no issues.
Comment from Hotel Management
Jun 5, 2015 by Sophie, Hotel Management
Dear Guest, Thank you for your glowing review on Jasper Hotel. It's great to hear you enjoyed your stay with us, we hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from auckland

Close to trams and market

Posted May 23, 2015
Nice older style hotel. Situated edge of city. Next to Victoria market which is great. Close to free zone tram. An upgrade will help with interior. Lifts not good.
Comment from Hotel Management
May 28, 2015 by Sophie, Hotel Management
Dear Guest, Thank you for taking the time to review Jasper Hotel. Your comments inspire us to see opportunities to serve you better, through innovation resulting in a quality outcome. We are pleased to hear that you enjoyed your stay with us and overall you were consistently happy with the hotel features and facilities. Once again I would like to thank you for your patronage and look forward to welcoming you back one day soon.