Ratings based on 1,701 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Singapore

Big and decently equipped

Posted May 6, 2015
Pros: The bedroom is quite big, and it has an area for living/dining/kitchen, which is good for family trips.
Cons: I ordered in-room food on one of the nights, and it wasn't good.
Location: It is located near offices, and there're some good coffee shops and breakfast places nearby.
I booked this hotel for my business trip, as it is located near the office. Overall experience is good.
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable apartment in heart of town

Posted May 5, 2015
Pros: Staff were excellent!!!
Cons: Rooms are getting a bit old and a refurb would not go astray.
Location: Convenient to all CBD attractions including food, shopping, tourist spots, etc.
If you can look past the age of the hotel, its convenience outweighs any negatives. We had trouble with the air con in our room but staff tried as best they could to assist.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great spacious city hotel

Posted May 4, 2015
Pros: Space location and the breakfast
Stayed overnight for a show at Crown. The Executive suite was surprisingly very spacious with a good size bathroom. The buffet breakfast was creative and yummy.
4 out of 5
Recommended
for Couples
by A verified travelerfrom Cootamundra NSW

Great hotel near CBD fairly easy walk to trams

Posted Apr 30, 2015
Cons: We couldn't get the air conditioner any cooler and it got quite stuffy.
Location: Close to CBD and shopping
Our room was very comfortable and roomy, I would recommend this Hotel to anyone.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Adelaide

Best beds EVER!

Posted Apr 23, 2015
This hotel met our needs of location, comfort, and number of individual beds. My daughter and I selected a Queen Suite which had 2 queen sized beds in an area which is partitioned off from a combined lounge, dining and kitchenette area. There were enough dishes for 4 people, with hotplates and a microwave, kettle, mini fridge, etc. A TV was located in both the bedroom area and the lounge area. Large bathroom consisting of separate bath and shower, basin, toilet. I would not say it was spotless, as the floor in the kitchen area was sticky, and in the bathroom you could see water lines down the dark faux marble on the walls around the basin. The carpet could have been better vacuumed, but these things were reasonably minor, and I am a bit of a clean freak. The suite itself was extremely spacious and comfortable. The beds were outstandingly comfortable, and I believe the best I have ever slept in. Our room did not suffer from outside noise, but only the usual hotel annoyances of other people coming and going. Internet is NOT included in the price, but contact them for rates. Unfortunately the entire hotel lost hot water one morning which was a bit of a drama, but I'm confident everyone survived. We received a discount because of the inconvenience involved, but had to ask for it. The staff were exceptional. I would absolutely stay here again, and will have no problem recommending it.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Adelaide

Posted Apr 21, 2015
Pros: Location
Cons: Upgrade the beds
Unfortunately we experienced a broken down hot water service on one of the days of our stay. So there was no hot water for showers throughout the whole hotel. This was beyond their control but inconvenient to have an absolutely freezing cold shower. The bed in our room was the hardest bed we have ever slept on - reminded us of sleeping on a bed base not a mattress at all. Apart from the above issues we liked the hotel and the staff and if given a different room with a more comfortable bed would be happy to stay there again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom NZ

Great central location.

Posted Apr 21, 2015
Pros: Great 2 room apartment, big bathroom, close to town, and 24 hour front desk staff.
Cons: The shower.
Location: 2 blocks up on the same street as China town.
In general the stay was amazing. The one thing that really let it down was the shower, the head pointed about chest height and the temperture would jump from absolute freezing to full heat giving you a bit of a shock. Other than that everything was great, the staff were overly helpful with directions, making bookings and sorting out taxis for us.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom California, USA

Nice hotel in Melbourne CBD

Posted Apr 20, 2015
Nice hotel with all amenities I needed. Very close to all that Melbourne has to offer.
3 out of 5
by A verified traveler

Posted Apr 8, 2015
Beds were somewhat uncomfortable and it was a bit dirty.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New Zealand

Central good location

Posted Mar 30, 2015
Very spacious quiet apartment & excellent friendly staff Unfortunately looked straight into an office building but not a problem on the weekend Will stay here again