Ratings based on 2,099 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
95% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Kyabram

Lovely Hotel in the centre of town

Posted Mar 23, 2015
Pros: Everything
Cons: Nothing
Location: Great location near restaraunts, theatres, etc
This is a great hotel with very friendly staff, great rooms in an awesome location. Highly recommended !
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Melbourne

Nice hotel

Posted Jan 31, 2015
The only thing I didn't like was the swimming pool and spa Not something that you expect from a five star hotel Everything else was great
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Sydney

Nice hotel in the city, good value at 5 star hotel

Posted Jan 29, 2015
Staff were accommodating to every request made (late checkout, free internet).
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Canberra

Excellent location for the Tennis

Posted Jan 24, 2015
We stayed 6 nights (family of 4) & had a fantastic time. Spacious room, good sized bathroom - lots of space for 4 big suitcases and all the other holiday paraphernalia you end up collecting! The staff were the best we had come across in all our worldwide travels! They were friendly, helpful and thoughtful. Each morning at breakfast they would ask what you planned to do, & then offered things like bottled water, tubes of suncream, refresher towelettes, discount vouchers etc with the compliments of the Hotel. The buffet breakfast was lovely and fresh, & barista coffees were a standard offering. The gym was the usual city hotel size, but the equipment was all new and a perfect range for a workout. The hotel was in a great location. Only a 25 minute walk to Rod Laver Arena, 15 minute walk to all the Lygon St restaurants and 5 minutes from Chinatown! Bourke St mall was only a 10-15 minute walk as well. Overall we were very impressed. We felt welcome as a family, and would highly recommend it.
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to shops and tram route.

Posted Jan 18, 2015
Pros: Helpful and very polite staff.
Cons: A bit more range and affordable meals especially lunchtime.
Location: Close to theatre in the CBD? Excellent location to walk to Melbourne Gaol. Great day out there.
Geat stay in Melbourne with kids. Hotel close to sites and theatre in the CBD. Staff so helpful, will sort any trip, transfer details for anyone. Breakfast was our favourite meal of the day...yum.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Port Stephens

Nice hotel, good location and awesome staff

Posted Jan 15, 2015
Pros: Outstanding customer service
Location: Well located in a good central location right on the edge of China town.
stayed in this hotel with my family for four nights recently. The location was excellent, the rooms were comfortable and clean and the staff were out of this world and made our stay an absolute delight. The customer service provided by this hotel and its staff was well and truly a cut above anywhere else I have stayed at recently.
3 out of 5
Recommended
for Everyone
by A verified traveler

Feedabck

Posted Jan 13, 2015
Pros: Staff, pillows
Cons: Tired
Location: Good location, near theatres and top of town
The hotel was fine (rooms a bit tired, bed not very comfortable, great pillows), not 5 start but good value. Staff very nice.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Victoria

Lovely hotel, perfect location

Posted Jan 11, 2015
Pros: Service from the friendly staff and location
Cons: Pay TV would be great eg movie channels
Location: Perfect location to all city attractions
Fantastic service, friendly staff. Great location, walking distance to many city attractions. Executive lounge is a super idea. Would like to see the hotel incorporate some movie channels (pay tv)
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel close to the shops

Posted Jan 5, 2015
The room was a little big small for four people. but the room was clean and tidy.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Adelaide SA

Very central location

Posted Jan 3, 2015
Pros: Location
Excellent location,great for families with Children made to feel welcome.