Ratings based on 2,173 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Kuala Lumpur, MY

Nice hotel in the middle of the city

Posted Apr 16, 2015
Pros: The location, food, service
Cons: hot water setting could be more friendly. it is difficult to adjust the knob to get the right temperature. Always too hot or too cold.
The staff is very polite, helpful and warm. even though we arrive earlier from check in time (like 7 hours early) at the hotel, the front desk staff has reserved our room and gave us early check in so we can relax from our journey. Their coffee shop is good, great coffee and food. We have our breakfast there twice. Easier to get taxi there. There is so many taxi standby in front of the hotel. There are a lot of restaurant/pub/bar around the corner. Tram station is 5 -10 min walking distance from the hotel. Even though our room is facing some wall next building, but it is okay for us, since we are spending a lot of our time outside. However, the hot water at the bathroom is a bit tricky to set to our preferred temperature.
4 out of 5
Recommended
for Couples
by A verified travelerfrom melbourne

Great location in the CBD

Posted Apr 15, 2015
Pros: Staff very helpful and friendly
Cons: The food
Location: Shopping and theatre
Great location for the theatre, shopping and many restaurants.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom nz

Fabulous

Posted Apr 15, 2015
We wanted a nice place to stay while we explored the city .great location ,lovely service and beds were super comfy we would def go back
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Melbourne

Posted Apr 15, 2015
Loved the stay. Will definitely be staying there on our next visit to Melbourne.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice chioce in Melbourne city.

Posted Apr 12, 2015
Friendly staff with good services. We were in this hotel with two young kids (6 yo and 2yo). The hotel has prepared the sofa bed for them before we arrived. Staff are friendly esp to the kids. It's a very good choice for family travellers.
4 out of 5
Recommended
for Everyone
by A verified traveler

well manered staff

Posted Apr 8, 2015
Pros: staff well trained, helpful and curtious
Cons: parking @$40 a day a bit expensive
cost of parking only negative, staff very helpfull
4 out of 5
Recommended
for Couples
by A verified travelerfrom Seattle, Wa. USA

Great staff

Posted Mar 31, 2015
Lilly in the executive lounge was terrific and really made us feel welcome. The lobby staff were all friendly and helpful. The room seemed a little worn and the bathroom needed paint and touch up.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Kyabram

Lovely Hotel in the centre of town

Posted Mar 23, 2015
Pros: Everything
Cons: Nothing
Location: Great location near restaraunts, theatres, etc
This is a great hotel with very friendly staff, great rooms in an awesome location. Highly recommended !
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Melbourne

Nice hotel

Posted Jan 31, 2015
The only thing I didn't like was the swimming pool and spa Not something that you expect from a five star hotel Everything else was great
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Sydney

Nice hotel in the city, good value at 5 star hotel

Posted Jan 29, 2015
Staff were accommodating to every request made (late checkout, free internet).