Standard Room, 2 Twin Beds | 1 bedroom, premium bedding, pillowtop beds, minibar
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Reviews of Mercure North Melbourne

4 out of 5
Mercure North Melbourne
Corner Harker St And Flemington Rd, North Melbourne, VIC

Reviews

7.4

Good

Rating 10 - Excellent. 219 out of 1002 reviews" "
Rating 8 - Good. 412 out of 1002 reviews" "
Rating 6 - Okay. 245 out of 1002 reviews" "
Rating 4 - Poor. 95 out of 1002 reviews" "
Rating 2 - Terrible. 31 out of 1002 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

6.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Victoria

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Our TV did not work properly and could not get a replacement. There were cobwebs on the outside windows but overall the room was clean and tidy.
Stayed 1 night in Feb 2024

6/10 Okay

dhona

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Gabriel on Apr 1, 2024
Dear Dhona,Thank you for taking the time to share your feedback. We hope to welcome you back soon! Regards,GabrielFront Office ManagerMercure North Melbourne

10/10 Excellent

Ke

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Feb 2024
Response from Gabriel on Feb 27, 2024
Dear Ke,Thank you for taking the time to share your feedback. We hope to welcome you back soon!Kind regards,GabrielFront Office Manager Mercure North Melbourne

6/10 Okay

Anne

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
All of the staff were absolutely fantastic very accommodating and lovely. The motel was run down and the bathroom smelled of septic. The elevator was next to my room and was extremely noisy.
Stayed 3 nights in Feb 2024
Response from Gabriel on Feb 27, 2024
Dear Anne,Thank you for taking the time to share your feedback. We hope to welcome you back soon!Kind regards,GabrielFront Office Manager Mercure North Melbourne

10/10 Excellent

Robert

Stayed 1 night in Jan 2024
Response from Gabriel on Feb 27, 2024
Dear Robert,Thank you for taking the time to share your great feedback. We hope to welcome you back soon!Kind regards,GabrielFront Office ManagerMercure North Melbourne

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Gabriel on Dec 26, 2023
Dear Alison,Thank you for taking the time to share your feedback. We are glad you had a pleasant stay, and hope to welcome you back soon!Kind regards,GabrielFront Office ManagerMercure North Melbourne

8/10 Good

MUSTAFA

Stayed 1 night in Dec 2023
Response from Gabriel on Dec 26, 2023
Dear Mustafa,Thank you for taking the time to share your feedback. We are glad you had a pleasant stay, and hope to welcome you back soon!Kind regards,GabrielFront Office ManagerMercure North Melbourne

8/10 Good

Verna

Business traveler
Liked: Cleanliness, staff & service, amenities
The variety of food choices for the buffet breakfast was very generous.(cold and hot), and lady in charge of the buffet breakfast was extremely helpful and friendly. All the staff that I encountered in reception were also friendly and helpful. The only negative experience - there were strands of dark hair in the shower/bath (I have light coloured hair).
Stayed 2 nights in Dec 2023
Response from Gabriel on Dec 26, 2023
Dear Verna,Thank you for taking the time to share your feedback. We are glad you had a pleasant stay, and hope to welcome you back soon!Kind regards,GabrielFront Office ManagerMercure North Melbourne

8/10 Good

Rob

Traveled with partner
Liked: Cleanliness, staff & service
Enjoyable stay. Check in counter was an adventure! (very windy with entry doors so close)
Stayed 2 nights in Nov 2023
Response from Gabriel on Dec 11, 2023
Dear Rob,Thank you for taking the time to share your feedback. We hope to welcome you back soon!Kind regards,GabrielFront Office ManagerMercure North Melbourne

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
The staff were friendly, efficient and extremely helpful when asked for directions. The restaurant was excellent and had room service
Stayed 5 nights in Nov 2023
Response from Gabriel on Dec 11, 2023
Dear guest,Thank you for the great review! We hope to welcome you back soon.Kind regards,GabrielFront Office ManagerMercure North Melbourne

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing and overpriced
626 plus 50 parking for Thursday & Friday night so I was expecting more. Room badly needs refurbishing , shower recess was the worst, all cracked on the floor, cracked window and not clean. Bed was hard, not comfy.
Stayed 2 nights in Nov 2023
Response from Gabriel on Dec 11, 2023
Dear guest,Thank you for taking the time to share your feedback. We are sorry to hear your stay did not live up to your expectations. Please rest assured I have passed your comments on to the relevant departments.Kind regards,Gabriel Front Office ManagerMercure North Melbourne

6/10 Okay

Bonnie

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Shower would drip constantly and also leak all over the bathroom floor during showers, otherwise a pleasant stay
Response from Gabriel on Nov 29, 2023
Dear Bonnie,Thank you for taking the time to share your feedback. We hope to welcome you back soon!Kind regards,GabrielFront Office ManagerMercure North Melbourne

8/10 Good

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Gabriel on Nov 25, 2023
Dear Pauline,Thank you for the great rating! We hope to welcome you back soon.Sincerely,GabrielFront Office ManagerMercure North Melbourne

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Comfortable stay at Mercure North Melbourne
I enjoyed my recent 3-night stay at Mercure North Melbourne. The hotel is very conveniently located across the road from the major hospitals and within easy walking distance to the 58/59 tramline. The staff were all friendly and helpful and the room, although a bit worn, was cleaned to a high standard with all the usual amenities available. The in-room wifi worked well. A comfortable stay and I would look at staying here again if needing to return to North melbourne for work.
Stayed 3 nights in Oct 2023
Response from Gabriel on Nov 4, 2023
Dear guest,Thank you for the great review!Kind regards,GabrielFront Office ManagerMercure North Melbourne

8/10 Good

Victoria

Stayed 1 night in Oct 2023
Response from Gabriel on Nov 15, 2023
Hi Victoria,Thank you for the great rating. We hope to welcome you back soon!Kind regards,GabrielFront Office ManagerMercure North Melbourne

10/10 Excellent

Jim

Liked: Cleanliness, staff & service
Great position reasonable rates. Building showing its age which is understandable But very good experience
Stayed 1 night in Oct 2023
Response from Gabriel on Oct 17, 2023
Hi Jim,Thank you for the great review! We are glad you had a pleasant stay, and hope to welcome you back soon.Kind regards,GabrielFront Office ManagerMercure North Melbourne

10/10 Excellent

Dee-Ann

Stayed 1 night in Oct 2023
Response from Gabriel on Oct 29, 2023
Hi Dee-Ann,Thank you for the 5 star review! We hope to welcome you back soon.Kind regards,GabrielFront Office ManagerMercure North Melbourne

6/10 Okay

Heather

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Gabriel on Oct 7, 2023
Hi Heather,Thanks for the great rating! We hope to welcome you back soon.Kind regards,GabrielFront Office ManagerMercure North Melbourne

8/10 Good

Margaret

Stayed 1 night in Aug 2023
Response from Gabriel on Aug 26, 2023
Dear Margaret,Thank you for taking the time to share your feedback. We are glad to hear you had an enjoyable stay, and hope the next one will be just as pleasant!Kind regards,GabrielFront Office ManagerMercure North Melbourne

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff and convenient location. What I did not like was the low level of lighting in the room but the staff did bring in another lamp at my request.
Stayed 2 nights in Aug 2023
Response from Gabriel on Aug 26, 2023
Dear Mary,Thank you for taking the time to share your feedback. We are glad to hear you had an enjoyable stay, and hope the next one will be just as pleasant!Kind regards,GabrielFront Office ManagerMercure North Melbourne

6/10 Okay

Christine

Traveled with partner
Liked: Cleanliness, staff & service
Room was clean, quiet, bed was comfortable but bathroom facilities are tired.
Stayed 2 nights in Aug 2023
Response from Gabriel on Aug 10, 2023
Hi Christine,Thank you for taking the time to share your feedback! We hope to welcome you back soon.Kind regards,GabrielFront Office ManagerMercure North Melbourne

10/10 Excellent

Guy

Liked: Cleanliness, staff & service
Friendly and helpful staff.
Stayed 2 nights in Jul 2023
Response from Gabriel on Jul 28, 2023
Dear Guy,Thank you for the five star review! We are glad to hear you enjoyed your stay, and hope to welcome you back soon.Kind regards,GabrielFront Office ManagerMercure North Melbourne

6/10 Okay

Tanya

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023
Response from Gabriel on Jul 5, 2023
Hi Tanya,Thanks for taking the time to rate your stay. We hope to welcome you back soon! Kind regards,GabrielFront Office ManagerMercure North Melbourne

6/10 Okay

Josephine

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The room was cold, the bed was very comfortable but no extra bedding in room
Stayed 2 nights in Jun 2023
Response from Gabriel on Jul 1, 2023
Hi Josephine,Thank you for taking the time to share your feedback. We hope to welcome you back soon!Kind regards,GabrielFront Office ManagerMercure North Melbourne

8/10 Good

Grant

Stayed 1 night in Jun 2023
Response from Gabriel on Jul 3, 2023
Hi Grant,Thanks for the great rating! We hope to welcome you back soon.Kind regards,GabrielFront Office ManagerMercure North Melbourne

6/10 Okay

Andrew

Reasonable stay
Stayed 1 night in Jun 2023
Response from Gabriel on Jul 1, 2023
Hi Andrew,Thanks for taking the time to share your feedback. We hope to welcome you back soon!Kind regards,GabrielFront Office ManagerMercure North Melbourne

8/10 Good

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet and a great location. Staff were wonderful.
Stayed 4 nights in Jun 2023
Response from Gabriel on Jul 1, 2023
Hi Erin,Thank you for the great review! We hope to welcome you back soon.Kind regards,GabrielFront Office ManagerMercure North Melbourne

6/10 Okay

Amanda

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The room was cold, with no electric blankets and no extra blankets / decent doona, no power point near the bed (for phone recharging), heater was noisy. Hair in the bathroom sink (not ours). Service was friendly, but place is old and tired.
Stayed 1 night in Jun 2023
Response from Gabriel on Jul 1, 2023
Hi Amanda,Thanks for taking the time to share your feedback.We hope to welcome you back soon!Kind regards,GabrielFront Office ManagerMercure North Melbourne

4/10 Poor

toby

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property staff were very nice, though the beds are hard as a rock and shower temp constantly changing as u shower, food at the breakfast could have been better, and heater nearly works
Stayed 1 night in Jun 2023
Response from Gabriel on Jul 1, 2023
Hi Toby,Thanks for taking the time to share your feedback. We are sorry to hear about the issues you experienced during your stay, and hope to welcome you back in the future to a better experience.Sincerely,GabrielFront Office ManagerMercure North MelbourneKind regards,GabrielFront Office ManagerMercure North Melbourne

10/10 Excellent

Cassandra

Stayed 1 night in Jun 2023
Response from Gabriel on Jul 1, 2023
Hi Cassandra,Thanks for the great rating!Kind regards,GabrielFront Office ManagerMercure North Melbourne

6/10 Okay

Edwin

Stayed 1 night in May 2023
Response from Gabriel on May 30, 2023
Hi Edwin,Thank you for rating your stay. We hope to welcome you back soon!Kind regards,GabrielFront Office ManagerMercure North Melbourne

8/10 Good

Brendan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Dated and needs a revamp
Stayed 2 nights in May 2023
Response from Gabriel on May 24, 2023
Hi Brendan,Thank you for taking the time to share your feedback. We hope to welcome you back soon!Kind regards,GabrielFront Office ManagerMercure North Melbourne

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay, whilst only overnight the room was very comfortable. It's great having the dining options as well as room service if need be. Next time I'll try this.
Stayed 1 night in May 2023
Response from Gabriel on May 13, 2023
Hi Debra,Thank you for the great review! We are pleased to hear you enjoyed your stay, and hope to welcome you back soon.Kind regards,GabrielFront Office ManagerMercure North Melbourne

6/10 Okay

Karen

Disliked: Amenities, property conditions & facilities
Clean but needs a refurb.
Stayed 1 night in May 2023
Response from Gabriel on May 13, 2023
Hi Karen,Thanks for sharing your feedback. We hope to welcome you back soon!Kind regards,GabrielFront Office ManagerMercure North Melbourne

8/10 Good

Jonathan

Business traveler
Liked: Cleanliness, staff & service
Good value
Stayed 5 nights in Apr 2023
Response from Gabriel on May 13, 2023
Hi Jonathan,Thanks for the great review! We hope to welcome you back soon.Kind regards,GabrielFront Office ManagerMercure North Melbourne

6/10 Okay

Verified traveler

Traveled with family
Liked: Room comfort
Disliked: Cleanliness
Convenient
Unfortunately they were very under staffed so we had to wait for service. Convenient location and the food was really good. Room was comfortable and a good size, however it does need some maintenance, peeling paint and ventilation issues.
Stayed 1 night in Apr 2023
Response from Gabriel on May 4, 2023
Dear guest,Thank you for taking the time to share your feedback, and for your understanding of the staffing issue we unfortunately experienced. Please rest assured we are taking measures to prevent reoccurrence.We hope to welcome you back soon.Kind regards,GabrielFront Office ManagerMercure North Melbourne

4/10 Poor

Lauren

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Not a 4 star property. Very dated and old. Bed was comfy and staff were pleasant.
Stayed 3 nights in Apr 2023
Response from Gabriel on Apr 26, 2023
Hi Lauren,Thank you for taking the time to share your feedback. We are sorry to hear your stay did not match your expectations, and hope to be able to welcome you back soon to a better experience.Kind regards,GabrielFront Office ManagerMercure North Melbourne

8/10 Good

Cheryl

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The bed was extremely comfortable, but the rooms were in desperate need of a paint and some repairs
Stayed 1 night in Apr 2023
Response from Gabriel on Apr 26, 2023
Hi Cheryl,Thank you for taking the time to share your feedback. I've passed your comments on to our team and we are working to improve the issues reported in your room.We hope to welcome you back soon!Kind regards,GabrielFront Office ManagerMercure North Melbourne

10/10 Excellent

Adam

Stayed 1 night in Apr 2023
Response from Gabriel on May 16, 2023
Hi Adam,Thanks for the great rating! We hope to welcome you back soon.Kind regards,GabrielFront Office ManagerMercure North Melbourne

4/10 Poor

maree

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lift is super noisy and kept me awake. Lack of good lighting in the room and only one PowerPoint. None near the bed. Carpet in hall horribly lumpy like been flooded. Wasn’t aware parking fee and $25 excessive.
Stayed 1 night in Apr 2023
Response from Gabriel on Apr 23, 2023
Hi Maree,We're sorry to hear your stay did not match your expectations; please accept my apologies.We hope to be able to welcome you back to a better experience in the future.Kind regards,GabrielFront Office ManagerMercure North Melbourne

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Gabriel on Apr 23, 2023
Dear guest,Thank you for taking the time to share your feedback. We are glad to hear you had an enjoyable stay, and trust the next one will be just as pleasant.Kind regards,GabrielFront Office ManagerMercure North Melbourne

8/10 Good

Deborah

Traveled with partner
Liked: Cleanliness, staff & service
Great location, on-site parking and spotlessly clean and comfortable. Great price. The building itself is tired and little rundown with works needing to be done but you can if you can look past this it’s a great find for visiting the city!
Stayed 1 night in Apr 2023
Response from Gabriel on Apr 22, 2023
Hi Deborah,Thank you for taking the time to share your feedback! We are glad to hear you had an enjoyable stay, and hope the next one will be just as pleasant.Kind regards,GabrielFront Office ManagerMercure North Melbourne

2/10 Terrible

Priya

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Gabriel on May 4, 2023
Hi Priya,Thank you for taking the time to review your stay. We are sorry your experience did not live up to your expectations.Kind regards,GabrielFront Office MangerMercure North Melbourne

8/10 Good

Henry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find, clean and friendly staff
Stayed 1 night in Apr 2023
Response from Gabriel on Apr 12, 2023
Hi Henry,Thank you so much for the great feedback! We are glad to hear you enjoyed your stay, and hope the next one will be just as pleasant.Sincerely,GabrielFront Office ManagerMercure North Melbourne

8/10 Good

Jane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean convenient & friendly staff.
Stayed 1 night in Mar 2023
Response from Gabriel on Apr 1, 2023
Dear Jane,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Gabriel Front Office ManagerMercure North Melbourne

10/10 Excellent

wendy

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean,staff really nice
Stayed 1 night in Mar 2023
Response from Gabriel on Mar 21, 2023
Hi Wendy,Thank you for your kind comments. We hope to welcome you back soon!Kind regards,GabrielFront Office ManagerMercure North Melbourne

8/10 Good

Belinda

Liked: Staff & service
Stayed 1 night in Feb 2023
Response from Gabriel on Mar 21, 2023
Hi Belinda,Thank you for the great review! We hope to welcome you back soon.Kind regards,GabrielFront Office ManagerMercure North Melbourne

8/10 Good

Paul

Business traveler, Traveled with family
Liked: Cleanliness
Close to facilities in the area
Stayed 1 night in Feb 2023
Response from Gabriel on Feb 9, 2023
Hi Paul,Thanks for the great review! We hope to welcome you back soon.Sincerely,GabrielFront Office ManagerMercure North Melbourne

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night due to error in another booking. Appreciated early checking being available and easy parking. Not impressed with restaurant.
Stayed 1 night in Jan 2023
Response from Gabriel on Feb 5, 2023
Hi Robert,Thank you for the five star review! We appreciate you sharing your feedback, and I will pass your comments on to the relevant departments.We hope to welcome you back soon.Kind regards,GabrielFront Office Manager Mercure North Melbourne

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Jan 2023
Response from Gabriel on Jan 19, 2023
Hi Andrew,Thank you for taking the time to review your experience at Mercure! We hope to welcome you back soon.Warm regards,GabrielFront Office ManagerMercure North Melbourne