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Reviews of Metro Apartments on Bank Place

4 out of 5
Metro Apartments on Bank Place
18 Bank Place, Melbourne, VIC

Reviews

7.8

Good

Rating 10 - Excellent. 285 out of 1000 reviews" "
Rating 8 - Good. 446 out of 1000 reviews" "
Rating 6 - Okay. 166 out of 1000 reviews" "
Rating 4 - Poor. 71 out of 1000 reviews" "
Rating 2 - Terrible. 32 out of 1000 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Melody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely studio apartment that is well equipped and conveniently located.
Stayed 8 nights in Jan 2024

10/10 Excellent

glenn

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Was perfect for our stay. In the heart of the city with everything in walking distance.
Stayed 2 nights in Sep 2023

10/10 Excellent

brad

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great and the front office/reception fellow couldn't have been more helpful. The room was clean and the handyman wandering about doing jobs was also very pleasant. Great value hotel!
Stayed 1 night in Aug 2023

4/10 Poor

Dimitry

Traveled with partner
Liked: Amenities
Disliked: Staff & service
Terrible experience with early check in, wasted 3 hours because reception didnt make arrangements for us to pick up keys.Prior to that contacted us urgently requesting for payment to be made asap or risk reservation being cancelled, because reception is unmanned at weekends. Requested for early check in made, but no details sent. Not possible to connect to out of hours mobile, no response to voicemails and messages via Wotif. Another couple arrived with same issue and local residents stating "people wait by the door a lot". Rooms are average, shower does not have an easy to locate midzone between freezing and scorching which means showers are not an experience they need to be and extraction fan is loud enough to disrupt sleep if light is used overnight. Very dusty aircon unit and missing some cabinet door handles. Overall average and probably would not have minded, given it was chosen for location, but very poor service let it down in the end and has negatively flavoured the stay.
Stayed 2 nights in Aug 2023
Response from Metro Management on Aug 21, 2023
Hi DimitryWe are really sorry about the you not having a good experience, We had to contact you few times to organise the payments for your accommodation because the credit card you provided declined 3 times, that is the reason why we had to cancel your booking and reinstated after you had sufficient money in the card.The guaranteed check-in time is 2 pm, we do send all the arriving guests check-in details before 2 pm. unfortunately you have arrived early at around 1 pm.The front door to apartments are locked at all times because of the security of the propertyThank you for your stay

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, amenities
Property is located on the fringe of the CBD. walking was easy. Trams in the area are free. Restaurants within 100 Metres. Facilities within the apartment were very good. Shower was very small and the extractor fan sounded like a jet taking off and operated when the light was turned on. Overall we were happy with the apartment.
Stayed 4 nights in Aug 2023
Response from Metro Management on Aug 22, 2023
Thank you for the positive commments

8/10 Good

Phil

Liked: Staff & service, amenities
Convenient and tidy place to stay with good location
Stayed 2 nights in Aug 2023
Response from Metro Management on Aug 22, 2023
Thank you for lovely comments

8/10 Good

Kim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to dining, theatre, shopping and the Tram
Stayed 7 nights in Jul 2023
Response from Metro Management on Aug 22, 2023
Thank you for the lovely comments

6/10 Okay

Tracy

Liked: Amenities
Disliked: Cleanliness
Good location. Bathroom could do with renovation.
Stayed 3 nights in May 2023

8/10 Good

Emma

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location. Clean, basic apartment.
Stayed 4 nights in Mar 2023

10/10 Excellent

mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great position
Stayed 2 nights in Mar 2023

4/10 Poor

Christopher, Camperdown

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Location is decent but there are pubs downstairs that make a fair bit of noise on a Fri/Sat Night. The room we stayed in needed some repairs and a refreshment. The sink tap was loose and wobbly and was barely usable. The toilet wasn't super clean and the toilet paper was one ply. The pillow was also poor quality and extremely flat and the bed was pretty soft. Overall it was average at best and wouldn't stay again
Stayed 2 nights in Mar 2023

6/10 Okay

Thomas

Business traveler
The property was overall basic and spacious, and achieved what I required, somewhere to rest my head, in a quiet location. The door to the balcony was locked without the ability to utilise it, and all other windows were locked shut without the ability to obtain fresh air in the apartment. The window in the kitchen did not have a full set of blinds, which was a little unnerving for one who wants privacy. A number of other items did stand out throughout the apartment. However at the end of the day, if the price is right I would consider returning to spend another night.
Stayed 1 night in Feb 2023

2/10 Terrible

Frances

Stayed 10 nights in Jan 2023

10/10 Excellent

Gregory

Stayed 1 night in Dec 2022

6/10 Okay

Michael

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Very noisy at night. Whilst convenient to town, the loud music from a nearby nightclub or pub went on until 3am on Friday and 4am on Saturday. Rundown but OK for the price, the only real drawback was the noise. Staff on check-in were very friendly and helpful.
Stayed 2 nights in Dec 2022
Response from Harsha on Dec 11, 2022
We are sorry about the City Night Club noises, which is beyond the control of the City Accommodation hotels and apartments

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Location ideal in an average apartment.
Staff very obliging, apartment cleaned. Decor is tired and cluttered and the lounge was stained
Stayed 4 nights in Nov 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
This was the perfect location for us. Very easy instructions and communication. We found the room had everything we needed for our stay.
Stayed 2 nights in Dec 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Melbourne!
Great location in the CBD! Very close to many sights and shops. But because of that, there were some nights where there was loud noise at night/in the morning. Wasn't too much of a problem for me. The room was very cozy and had everything I needed. It did get stuffy at times though. Overall, the place is good for those wanting to keep to themselves and have an apartment-style vibe.
picture of living room area
Stayed 8 nights in Nov 2022

4/10 Poor

Joanne

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
was given one room, but this had a fuse box that was making noise, so I asked to move. They moved me and advised that the new room was "noisy" but I was not told that the noise came from a nightclub and that the noise could go on till 4.30am. If they had, I would have stayed in the first room. Shelves where glasses stored had not been cleaned in either room for weeks. Bed in the second room had a leg missing. I would not recommend and I would not return.

10/10 Excellent

gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2022

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Self-contained apartment had everything needed for 6 day stay. Great location near bars & restaurants. Friendly & helpful Manager. Would definitely stay again.
Stayed 6 nights in Sep 2022

10/10 Excellent

Alison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything. Easy checkin and checkout. Nice and clean but smaller than led to believe in pictures. No milk provided even though tea and coffee were.
Stayed 2 nights in Sep 2022

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were exceptionally clean and had everything from a dishwasher, washing machine/dryer, heater. Close to southern cross station and multiple tram routes, lots of shopping and dining options and to top it off the staff are so personable and professional!
Stayed 6 nights in Aug 2022

8/10 Good

Belinda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurants near by were great. Loved the Roti Bar!
Stayed 2 nights in Jul 2022
Response from Harsha on Aug 2, 2022
Thank you

8/10 Good

Matt

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice apartment, very comfortable for 2 adults.
Stayed 2 nights in Jun 2022
Response from Harsha on Aug 2, 2022
Thank you

6/10 Okay

Mark

Business traveler
Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in May 2022

10/10 Excellent

bronwyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, had a great stay. Apartment was perfect for the two of us, and the location made it so easy to walk around Melbourne. Some fantastic bars within a few metres. Check in was very pleasant, and prior correspondence to confirm our booking was fantastic. We had stayed here pre-covid, and we will certainly stay again next time we are in Melbourne.
Stayed 2 nights in May 2022

10/10 Excellent

Janette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded our expectations. Did not not expect a fully serviced apartment in the heart of the city. Close to trams and shopping district.
Stayed 1 night in Apr 2022

8/10 Good

Donna

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, the apartment was clean, only negative was the shower over bath and the fact that it could so with some updating.
Stayed 7 nights in Mar 2022

8/10 Good

Cameron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the newest or freshest place I have ever stayed but clean, great location, great value for money, good amenities in the room and helpful staff. Would definitely stay again or recommend, particularly if you are after a place for a longer stay in a good part of the city that won’t break the budget.
Stayed 7 nights in Feb 2022
Response from The Team at Metro Mirage Hotel Newport on Mar 7, 2022
Hi Cameron, Thank you so much for taking the time to post your review of your stay at Metro Mirage Hotel Newport. We are thrilled you enjoyed your visit to our hotel. Looking forward to welcoming you back again soon.

10/10 Excellent

Steve

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Customer service was excellent and made you feel at home. Rooms were large and spacious and the bed was huge. Late checkout was offered with no pressure of time. Location is absolutely perfect right in the heart of the city
Stayed 1 night in Nov 2021

10/10 Excellent

John

Liked: Staff & service, amenities, property conditions & facilities
Great location Friendly and professional staff Extremely comfortable accommodation Good value for money
Stayed 8 nights in Aug 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice old world heritage place to stay in a historic precinct of Melbourne.
Stayed 1 night in Apr 2021

8/10 Good

Verified traveler

Liked: Staff & service
Easy accessible.
Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Close to everything, was used as a stay overnight for a bithday night out with friends
Stayed 2 nights in Mar 2020
Response from Front Office on Jul 10, 2020
Hello Anonymous, Thank you for taking the time to leave your feedback after this stay. We are glad to see you enjoyed your time with us and hope to see you again in the future.

8/10 Good

Verified traveler

Liked: Cleanliness, amenities
Stayed 2 nights in Mar 2020
Response from Front Office on May 12, 2020
Thank you for choosing to stay at Metro Apartments on Bank Place, we appreciate your taking the time to share your rating. We are glad to see that you enjoyed your time with us and hope that we get to see you again in future.

10/10 Excellent

Ian

Liked: Cleanliness, room comfort
Stayed 5 nights in Mar 2020
Response from Front Office on May 12, 2020
Thank you for choosing to stay at Metro Apartments on Bank Place, we appreciate your taking the time to share your rating. We are glad to see that you enjoyed your time with us and hope that we get to see you again in future.

8/10 Good

Emanuela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Front Office on May 12, 2020
Thank you for choosing to stay at Metro Apartments on Bank Place, we appreciate your taking the time to share your rating. We are glad to see that you enjoyed your time with us and hope that we get to see you again in future.

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Very simple budget hotel. Room was smaller than I expected and smaller than others in this price range. Location is very good.
Stayed 1 night in Mar 2020

6/10 Okay

Makiko

Liked: Room comfort
Please fix it
Leaking water from air conditioner and carpet was wet or stained
Stayed 1 night in Mar 2020

8/10 Good

Kathryn, Burleigh Heads

Business traveler
Liked: Cleanliness, amenities
Location was great, bed really comfy, staff so lovely
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities
Brilliant location, courteous staff plus I received a upgrade. Very satisfied. I shall be recommendibg the Metro establishment in the future to all who require CBD accomodation.
Stayed 1 night in Mar 2020
Response from Front Office on Mar 8, 2020
Thank you for choosing to stay at Metro Apartments on Bank Place, we appreciate your taking the time to share your feedback. We are glad to see that you enjoyed your time with us and hope that we get to see you again in future.

8/10 Good

Jonathan

Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quick check in and check out. Staff were friendly.
Stayed 2 nights in Feb 2020
Response from Front Office on Feb 23, 2020
Thank you for choosing to stay at Metro Apartments on Bank Place, we appreciate your taking the time to share your feedback to assist us to improve ourselves wherever possible. We are glad to see that you enjoyed your time with us and hope that we get to see you again in future.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant & easy check in. Close to fabulous eating spots and great coffee!
Stayed 1 night in Jan 2020
Response from Front Office on Feb 23, 2020
Thank you for choosing to stay at Metro Apartments on Bank Place, we appreciate your taking the time to share your feedback to assist us to improve ourselves wherever possible. We are glad to see that you enjoyed your time with us and hope that we get to see you again in future.

10/10 Excellent

Verified traveler

Stayed 2 nights in Jan 2020
Response from Front Office on Feb 23, 2020
Thank you for choosing to stay at Metro Apartments on Bank Place, we appreciate your taking the time to share your feedback. We are glad to see that you enjoyed your time with us and hope that we get to see you again in future.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Low key and comfortable. Lovely staff.
Stayed 1 night in Jan 2020
Response from Front Office on Feb 23, 2020
Thank you for choosing to stay at Metro Apartments on Bank Place, we appreciate your taking the time to share your feedback. We are glad to see that you enjoyed your time with us and hope that we get to see you again in future.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and helpful. Position of hotel perfect - we walked to everything including the Australian Open.
Stayed 3 nights in Jan 2020
Response from Front Office on Jan 26, 2020
Thank you for choosing to stay at Metro Apartments on Bank Place, we appreciate your taking the time to share your feedback. We are glad to see that you enjoyed your time with us and hope that we get to see you again in future.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Good location but a compact apartment was a shock noisy and loud from the street light directly outside window 2 people in the room was very difficult to move around. Housekeeping did not make out bed just pulled up even though we were told to not leave clothes on bed reception was very polite and helpful
Stayed 3 nights in Jan 2020
Response from Front Office on Jan 26, 2020
We are sorry to see that we did not satisfy your expectations on your recent stay; we would appreciate if you could contact the office to discuss your issues directly with us. We hope for the opportunity to make it up to you on a future stay.

6/10 Okay

C, New Zealand

Traveled with partner
Liked: Cleanliness, staff & service
Central location so perfect for exploring the CBD. Close to plenty of public transport. However they gave us ear plugs upon checking in because “it’s Saturday night in Melbourne”. It was noisy with the two bars/clubs right on the doorstep but might not be a problem on a week night. The compact room was indeed compact. Two people was pushing it. Staff were friendly :)
Stayed 2 nights in Jan 2020
Response from Front Office on Jan 26, 2020
Thank you for choosing to stay at Metro Apartments on Bank Place, we appreciate your taking the time to share your feedback which assists us to improve wherever possible. We are sorry to see we did not fully meet your expectations this time and hope to have a chance to make it up to you on a future stay.