Dear Deanna,Thank you for your feedback.We are thrilled to know that you found our beds very comfortable and our staff friendly and helpful. It's also wonderful to hear that our cocktails and buffet breakfast were to your satisfaction, contributing to a delightful experience.At Novotel Melbourne on Collins, we pride ourselves on delivering exceptional service and it's gratifying to know that we met your expectations in many ways. We are looking forward to your next visit, where we hope to exceed your expectations once again.All the best.Andrew Maynard, General Manager

Dear Siham,Thank you for sharing your opinion of your stay with us.It is rewarding to know that you appreciated the space and amenities of your room; and that you had a pleasant stay.The reviews of our guests are very important to us and we have shared your comments with the entire team.We look forward to the opportunity to welcome you back for another memorable stay. Warm regards,Andrew Maynard, General Manager

Dear Ehsan,Thank you for positively reviewing your stay.We're delighted to hear that our staff's professionalism and politeness stood out during your stay. It's wonderful to know that our central location added convenience to your visit, and we're glad you found your room clean and tidy. Our commitment to guest satisfaction is reflected in the thoughtful service you mentioned, ensuring your comfort even with a 'do not disturb' sign. Additionally, it's great to hear that our breakfast buffet was to your satisfaction, offering a good start to your day.We look forward to the pleasure of seeing you again in the future. Kind regards,Andrew Maynard, General Manager

Dear Peta,We thank you for this kind review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back on a future occasion. Best wishes,Andrew Maynard, General Manager

Dear Aiden,Thank you for taking the time to share a review.We're pleased to hear that you found our hotel to be overall good, which reflects our team's commitment to providing a comfortable and enjoyable stay. While we regret that you were disappointed about the additional charge for barista coffee despite including breakfast in your room rate, we appreciate your feedback and strive to ensure our guests feel the value in all services we provide. Please rest assured that we continually review our offerings to enhance our guest experience.We hope we have the opportunity of seeing you again in the future.Kind regards,Andrew Maynard, General Manager

Dear Cristie,Thank you for your review.We are sorry that your stay with us did not match your expectations. The comfort and satisfaction of our guests are of the utmost importance to us and we are sorry that you did not make us aware of any of your concerns during your stay, as we would have tried to find you a satisfactory and prompt solution.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Andrew Maynard, General Manager

Dear Steven, Thank you for your feedback.We're thrilled to hear that our central location served you well and that you found our staff to be attentive and friendly, as we always strive to provide a warm welcome. It's also delightful to know that our Happy Hour and the buffet breakfast left a positive impression on you.We appreciate your observations regarding the hotel's facilities. While we indeed maintain our historical charm, we are continually looking at ways to enhance guest comfort and experience within our heritage constraints. Your note about the pool size is well-taken.We hope to have the opportunity to welcome you again.Best wishes,Andrew Maynard, General Manager

Dear Samantha,Thank you for sharing your review.We're thrilled to hear that our central location served as the perfect base for your family during the bustling Taylor Swift weekend. It's wonderful to know that the efforts of our friendly and helpful staff contributed to a pleasant stay for you. We're also delighted that the Junior Suite provided ample space for your family and that you enjoyed the variety of options at our breakfast. Your compliments about the delicious food from our bar and the added convenience of our pool and gym facilities are greatly appreciated.We look forward to the pleasure of welcoming you back in the future. Kind regards,Andrew Maynard, General Manager

Dear Serena,Thank you for sharing this lovely review.Very delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Wishing you all the best and looking forward to your next visit,Andrew Maynard, General Manager

Dear John,It's wonderful to know that our team's efforts to provide excellent service have been recognised. Very happy to know you had a pleasant stay.Thank you for taking the time to share your feedback to us.Best wishes,Andrew Maynard, General Manager

Dear Andrew,Thank you for such a positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back in the future.Kind regards,Andrew Maynard, General Manager

Dear John,Thank you for taking the time to share your review.We are glad you chose our hotel for your stay. While we wish every aspect of your visit had been exceptional, we regret that you experienced delays with our services during a particularly busy period. Our team strives to provide prompt service, even at peak times, and we apologize if we fell short during your stay. We appreciate your feedback as it is valuable in our continuous efforts to enhance our guest experiences.We hope that you will allow us the opportunity to welcome you back in future. Best regards,Andrew Maynard, General Manager

Dear Sandhana,Thank you for this review.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope, nevertheless, that we will have the pleasure of welcoming you back in the future.Kindest regards,Andrew Maynard, General Manager

Dear Linda, Thank you for your review of your recent stay.We're delighted to hear that you found your room clean and comfortable, and our staff's friendliness and helpfulness added positively to your stay. It's fantastic that our central location contributed to your enjoyment of Melbourne's vibrant CBD and shopping areas. Regarding the parking, we acknowledge that the valet service fee is aligned with city prices and we're glad you were able to conveniently unload your bags at the hotel's entrance. We appreciate your recommendation and are pleased that your overall experience was very good.We look forward to seeing you again on a future occasion. Best regards,Andrew Maynard, General Manager

Dear Guest,Thank you for taking the time to share your positive feedback.We are pleased that you enjoyed your stay and to know that you found our location convenient for your requirements.We look forward to welcoming you back. Best regards,Andrew Maynard, General Manager

Dear Hari, Thank you for your feedback.We're delighted to hear that our service and room amenities met your expectations and appreciate your kind words. Our team strives to provide exceptional care for our guests, and it's rewarding to know that we have succeeded. We're sorry to hear about the inconvenience you faced with insect bites. We maintain rigorous cleanliness standards throughout our hotel, with daily housekeeping to ensure the comfort and well-being of our guests. Your feedback is important to us, and we will look into this matter attentively.We hope that we have the pleasure of seeing you again in the future. Best regards,Andrew Maynard, General Manager

Dear Grace,Thank you for your positive feedback.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We hope to see you again soon.Kind regards,Andrew Maynard, General Manager

Dear Nicole,Thank you for sharing this review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on a future occasion. Best wishes,Andrew Maynard, General Manager

Dear Ana Lucia,Thank you for sharing this positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on a future occasion.Best regards,Andrew Maynard, General Manager

Dear Guest, Thanks for taking the time to let us know your opinion of your stay.We regret to hear that certain aspects of your stay did not meet your expectations. Our team is committed to providing comfortable accommodations and it seems we fell short in this instance. Please be assured that we take your comments seriously, as they are crucial in our continuous efforts to improve our guest experience. We maintain a rigorous housekeeping standard, as mentioned in our information sheet, and your comment regarding room cleanliness is concerning to us. Our fitness center and pool facilities are designed to provide a convenient space for guests to relax and recharge, and we're sorry if they did not meet your expectations in size. We also understand the importance of a restful night's sleep, which is why our rooms are equipped with individually controlled air conditioning units to ensure a comfortable environment.We look forward to the pleasure of welcoming you back on another occasion. Kind regards,Andrew Maynard, General Manager

Dear Pete,Thank you for taking the time to share your review.We're delighted to hear that your experience with our room cleanliness, service, and amenities met your expectations and contributed positively to your stay. At our hotel, we pride ourselves on providing a comfortable and clean environment, along with a service that is attentive and personalized, ensuring that every guest feels well taken care of. We're also glad you enjoyed the modern ensuite bathrooms and the comprehensive room features designed for comfort and convenience.However, we regret to hear about the issues with the second bedroom door and the bathroom vanity lighting. While we continuously strive to maintain our facilities in top condition, it appears we fell short in this instance. Rest assured, we are committed to addressing maintenance concerns promptly as they arise to ensure that all aspects of our guests' stays are nothing short of perfect.Once again, we appreciate your kind words about the aspects of your stay that you found to be perfect.Thank you again; it would be a pleasure to welcome you back. Best regards,Andrew Maynard, General Manager

Dear Alanpearly,Thank you for your review.We're delighted to know our spacious rooms provided the comfort you needed and that you enjoyed the convenience of the Nespresso machine for your morning coffee. It's also great to hear that our in-house restaurant met your expectations with its culinary offerings.We look forward to seeing you again. Best wishes,Andrew Maynard, General Manager

Dear Guest,Thank you for sharing your experience at our hotel.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We will be happy to welcome you back in the future. Best wishes for the New Year!Andrew Maynard, General Manager

Dear Värna,Thank you for taking the time to let us know your opinion of your recent stay.We're thrilled to hear you found our location central and convenient for all your needs. It's also wonderful to know that you were satisfied with the cleanliness of our rooms and the condition of the hotel. Our team continually strives to maintain high standards, and your acknowledgment is truly appreciated. The service you received is something we take great pride in, and we're delighted that we could make your stay enjoyable.We hope to see you again soon. Best wishes,Andrew Maynard, General Manager

Dear Adam,Thank you for this positive feedback.It's heartening to hear that you appreciated our team's dedication to service, as we always strive to create a welcoming atmosphere for our guests. We're also delighted that the cleanliness of our rooms met your expectations, ensuring a comfortable stay. Furthermore, the comfort of our rooms is a priority, so it's wonderful to know that you were able to relax and enjoy your time with us.Our hotel's condition is something we take pride in, and feedback like yours reaffirms the efforts we put into maintenance and the overall guest experience.We hope to welcome you back in the future.Best wishes,Andrew Maynard, General Manager

Dear Rebecca,Please accept our thanks for your kind review regarding your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on a future visit and wish you a happy New Year!Kind regards,Andrew Maynard, General Manager

Dear William,Thank you so much for your positive feedback following your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.The entire team look forward to the pleasure of seeing you again on a future occasion. Wishing you a wonderful 2024!Andrew Maynard, General Manager

Dear Gregory,Thank you for this positive review.We are delighted that we met your expectations during your stay with us and that you appreciated our high standards.We hope to welcome you back in the future.Best wishes,Andrew Maynard, General Manager

Dear Kenneth,Thank you for this review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back. Best wishes,Andrew Maynard, General Manager

Dear Timothy,Thank you for taking the time to share your thoughts about your stay with us.We're delighted to hear that you found the room comfort to be exemplary and that our hotel's condition met your expectations with full marks. Our team takes great pride in maintaining our facilities to ensure a pleasant experience for all our guests. We also appreciate your positive remarks on our service and are glad that our cleanliness standards contributed to a satisfying stay.We’d love to see you again soon. Sending warm wishes for the festive season,Andrew Maynard, General Manager

Dear John,Thank you for taking the time to give your opinion about your stay.We're delighted to hear that our staff were friendly and helpful throughout your stay, and that our room cleanliness and amenities met your expectations, reflecting our commitment to providing a comfortable and enjoyable stay. We regret to hear about the inconvenience you faced upon arrival with your room not being ready. While we strive to ensure all our guests can access their rooms from the check-in time, unexpected delays can occasionally occur, and we appreciate your understanding as we offered a drinks voucher during the wait. Rest assured, the attitude you described at reception is not indicative of our high service standards, and we will address this feedback appropriately. We hope to have the opportunity to welcome you again.Best wishes,Andrew Maynard, General Manager

Dear Fransiska,Thank you for sharing your opinion of your stay with us.We're delighted to hear that you found our staff nice and our location convenient. It's also great to know that room cleanliness and our service met your expectations. We appreciate your feedback on the room amenities and would love to highlight that our hotel offers a range of amenities such as individual air conditioning, a modern ensuite bathroom, and complimentary Internet, aiming to provide a comfortable and connected stay for all our guests.We look forward to welcoming you back on a future visit.Kind regards,Andrew Maynard, General Manager

Dear Megan,Thank you for taking the time to provide us with your feedback.While we're glad to have had the opportunity to serve you, we're sorry to hear that our pool did not meet your expectations. Our pool is indeed cozy and designed for relaxation, complemented by our heated indoor facilities that are maintained at 27.5 degrees Celsius for guest comfort. We also regret if the service you received upon arrival and departure did not leave a positive impression. We take pride in our commitment to hospitality and apologize if we fell short in this instance.We look forward to seeing you again on a future occasion. Best regards,Andrew Maynard, General Manager

Dear Jessica.Thank you very much for sharing your positive review.We're thrilled to hear that the spaciousness of our Family Suite accommodated your family of five comfortably. It's also wonderful to know that our facilities met your needs and that the dining options were to your satisfaction. Our team takes great pride in offering friendly and professional service, especially during busy times, and we're glad that this was reflected during your stay. While we understand that you rated the hotel condition at 80%, please rest assured that we are continually striving to maintain and improve our property to ensure guest satisfaction.It would be a pleasure to welcome you back. Best wishes,Andrew Maynard, General Manager

Dear Steven,Thank you for positively reviewing your visit.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to seeing you again in the future.Best regards,Andrew Maynard, General Manager

Dear Bernadette,Thank you very much for this kind review of your stay.We're thrilled to hear that our hotel's family-friendly amenities and the availability of a small play area for children met your expectations and added delight to your stay. It's also great to know that you found our eco-friendly practices and comfortable rooms to your satisfaction. Our team strives to provide professional service and it's rewarding to see this reflected in your visit. The diverse dining options and convenient location for exploring Melbourne's vibrant streets and tram travel are aspects we love to highlight, and we're glad they enhanced your stay.We look forward to welcoming you back.Kind regards,Andrew Maynard, General Manager

Dear Robert,Thank you for this high rating.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you again. Best regards,Andrew Maynard, General Manager

Good afternoon,Thanks for your review about our hotel.We're thrilled to hear you appreciated our prime location in the heart of Melbourne. It's wonderful that the cleanliness of your room met your expectations, offering a 100% satisfaction rate. We're also pleased that the room comfort provided you with a restful experience. We understand that a swift check-in process is important, and we regret any delay you encountered. Our team works diligently to provide efficient service, even during peak times.We hope that you will return on a future occasion. Best regards,Andrew Maynard, General Manager

Dear Katika,Thank you for such a positive review.We're delighted to hear that you found our hotel's location convenient for food and transport, and that our staff made a positive impact on your stay. It's heartening to know that our efforts to maintain cleanliness and offer quality service are appreciated.Thank you again; we look forward to welcoming you back in the future.Kind regards,Andrew Maynard, General Manager

Dear Mele,Thank you very much for your kind review.We are pleased that we were able to meet your expectations.We all hope to welcome you back in the future.Best wishes,Andrew Maynard, General Manager

Dear Troy,Thank you for taking the time to review your stay.We would have liked to have met all your requirements and apologise for any inconvenience experienced during your recent stay. I am glad that our staff assisted to help resolve this and that you were provided with the refund.Kind regards,Andrew Maynard, General Manager

Dear Chris,Thank you for such a positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again on your next visit.Best wishes,Andrew Maynard, General Manager

Dear Tony,Thank you for this positive review.It's wonderful to know our central location facilitated your exploration of the city and easy access to attractions. Thank you for acknowledging our team's efforts to maintain a high standard of cleanliness throughout our hotel. We're glad you found our services to be exemplary, enhancing your stay with us.We note your perception of our hotel's condition and would like to inform that we maintain our facilities with the utmost care, although we have not undergone recent renovations. Our commitment to guest experience remains unwavering.Your satisfaction with the room amenities is very encouraging, and we're pleased that they contributed positively to your stay.We look forward to the pleasure of welcoming you back again in the future. Many thanks,Andrew Maynard, General Manager

Dear Meaghan,Thank you for taking the time to let us know your opinion of your recent stay.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to welcoming you back.Kind regards,Andrew Maynard, General Manager

Dear Marilena, Thank you for sharing this positive review.We're delighted to learn that our breakfast selection met the tastes of your family.Our team takes great pride in providing a variety of options for our guests, including the little ones. It's also wonderful to know that you found our staff to be both pleasant and helpful!We look forward to seeing you all again in the near future. Kind regards,Andrew Maynard, General Manager

Dear Victoria,Thanks for this kind review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.It would be our pleasure to have you return on another occasion. Very best wishes,Andrew Maynard, General Manager

Dear Matthew,Thank you very much for this positive review.We're delighted to hear that you found our location to be excellent and appreciated the cleanliness of our rooms. Our team works diligently to maintain a high standard of cleanliness and comfort, so it's wonderful to know that these efforts contributed to your decision to stay with us again.We look forward to welcoming you back. Best wishes,Andrew Maynard, General Manager