Ratings based on 1,960 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 16, 2015
nice stay with family in 2 bedroom . only downfall was excessive party goers also staying
3 out of 5
Recommended
for Everyone
by A verified traveler

Hotel position very convenient. Issues resolved.

Posted Jul 14, 2015
Pros: I like the convenient position of this hotel, the staff helpful when we had an issue with the room. Close to transport.
Cons: Updating of bathrooms and softer beds.
Location: Close to city shopping, across the road for trams and short walk to Southern Cross station.
I was a little disappointed this visit. I have stayed here many times and was always happy but this time I paid for an apartment and city view but was given a room with the lifts backing onto the room and the view was the building site across the road. The noise from the lifts during the night was like a jumbo jet going up and down and sledgehammers etc from the building site during the day. I requested a change after one night given we were staying for a week. We were given another room on a lower floor and told we could move again to a higher floor a couple of days later as they were fully booked. I had actually booked a couple of months ahead so I was disappointed. I wasn't happy to have to move and pack again so settled for that room. We were reimbursed for the charges for our breakfasts to compensate for not having what we paid for. I felt this was a satisfactory response so I was happy about the outcome.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in great cbd location

Posted Jul 8, 2015
Was fantastic, except for the cleaners mistakenly coming in at 8am. But otherwise would definitely go back
4 out of 5
Recommended
for Families
by A verified traveler

Oaks on Market Street

Posted Jul 6, 2015
Pros: The lady at reception when we checked out was lovely, offering to look after our bags while we went shopping before catching our train. Thank you!
Cons: Disappointing that the extra bed wasn't made up when we checked in & there wasn't enough towels for all of us. Reception at check in not overly nice.
Location: The location is great and central. You can walk down Collins St and around the city and it's close to catch the free city circle tram for a tour.
The hotel was very nice and in a great location to walk around the city. We booked for two adults and three children, so were a little disappointed to find the room was only made up for four. Went back to reception to ask about the extra bed and found the lady at reception not very friendly. The beds were very comfortable and the room very clean. The buffet breakfast was really good and the lady at reception when we checked out was absolutely lovely. It's a shame she wasn't working when we checked in!
5 out of 5
Recommended
for Families
by A verified traveler

Great location

Posted Jul 1, 2015
Very convienient. Right near a tram stop. Staff helpful. Stayed in a 2 bedroom apartment with 3 children. Plenty of room. Pool great
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location, nice and clean room.

Posted Jul 1, 2015
Pros: Location, size of the room, friendly reception staff, great value place to stay.
Cons: The shower - it was not very accessible, even being young, fit and healthy with no physical mobility limitations had to be careful getting out!
Had a pleasant stay at this hotel recently. The rooms are clean, comfortable and spacious. It is great value accommodation and I would happily stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Western Australia

Central and Comfy

Posted Jun 21, 2015
Pros: Location to transport, walking distance to a lot of Melbournes favourite attractions.
Cons: A tourist map of Melbourne in the room.
Location: Location was very central, I was able to walk wherever I was going. They Yarra and the Casino in one direction, Ethihad another, Bourke Street Mall
Check in was easy considering I arrived at midnight. Room looked like the pictures on the website - excellent. Bar staff very friendly and attentive. House cleaners - very through and coming back after a long day out it was nice to come back to a clean, replenished and tidy room.
4 out of 5
Recommended
for Couples
by A verified traveler from New Zealand

Holiday

Posted Jun 21, 2015
Pros: Location
Cons: The bathtub could be bigger. The spa pool could have been hot. It would have been nice to know that there was a constuction site opposite the hotel.
Location: Location great for central Melbourne - we walked everywhere.
The hotel staff we great - we could leave our luggage before check-in and there were no hassles with anything. It was a great home-base for a week-long holiday in Melbourne - we walked everywhere inclduing the Vic market. However, there was constuction noise in the early morning right across the street, which made sleeping in beyong around 6am hard, and we were somewhat disappointed to discover that the spa pool is only 24 degrees - not hot - because it flows into the pool for some reason. The sauna is aweome though.
4 out of 5
Recommended
for Everyone
by A verified traveler from tas

Would book again

Posted Jun 13, 2015
Had a problem with heating so we where cold ! But other than that it was great.
5 out of 5
Recommended
for Couples
by A verified traveler from Margaret River

Comfortable quiet hotel in central location.

Posted Jun 9, 2015
Pros: The bed was comfortable and the staff were really helpful and friendly.
Cons: Perhaps more than two sachets of coffee for each day would have been nice, particularly when jet lagged passengers are coming through.
Location: The theatre is close, China Town is a twenty minute walk away and the casino is very close as are the restaurants that line the river.
It was a good location, the staff were friendly and approachable and the hotel room was clean, spacious and comfortable. This was the best place we stayed at to on our trip through Sydney to Tasmania and then back through Melbourne. Easily had the best nights sleep in 10 days! The shopping, food and drink districts were all in walking range, as was the theater where we went to see Lion King. The hotel was easily accessible from the airport using skybus, and the hotel staff were helpful and organised in setting up our return trip. There were always taxis readily available too.